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English Learning: Telephone skills necessary in all business
Rating: 4.4 out of 5(144 ratings)
1,323 students

English Learning: Telephone skills necessary in all business

communicating by telephone, including spelling over the phone, and leaving and taking messages.
Created byJonathan M
Last updated 6/2025
English

What you'll learn

  • English for Telephoning is an ideal short course for those who need to make effective telephone calls in English in a business context.
  • English for Telephoning teaches students strategies for communicating by telephone, and trains them how to sequence a conversation.
  • The course builds up students' confidence to communicate effectively during a telephone call.
  • English for Telephoning has six units which deal with specific areas related to communicating by telephone, including spelling over the phone, and messages

Course content

1 section • 9 lectures • 1h 10m total length

  • Should I transfer you?3:34

    Learn advanced English for telephone calls by mastering phrasal verbs such as put through and transfer, and practice 'shall I put you through' with focus on splitting verbs and prepositions.

  • Homework2:47

    Practice dialogue drills for English telephone skills, using five questions and a two-actor movie script style to role-play native speaker conversations, listening challenges, and worst-call experiences.

  • Instructions3:49

    Listen to three telephone dialogues to identify who is calling, who they want to speak to, and whether they get through, while noting terms like line is engaged and mobile.

  • call 17:58

    Practice essential business telephone skills by handling real calls, taking messages, sharing numbers and extensions, and coordinating call backs for clear, professional communication.

  • CALL 22:57

    Practice essential business telephone communication by identifying callers, relaying names, and requesting extensions while navigating busy lines and making connections with receptionists.

  • CALL 33:17

    Develop essential business telephone skills through call three practice, identifying callers, handling busy lines, and requesting callbacks, while completing a table and reviewing answers from listening to multiple phone calls.

  • Exercise 2 listening12:05

    Practice telephone skills by listening to calls, completing sentences, identifying yourself and your business, taking messages, and transferring calls while handling busy lines and extensions.

  • Exercise 3 Match the two parts to create questions then assign Answers19:08

    Match the two parts to form questions from telephone dialogues, then practice responses, messages, and calls using the track, homework, and key phrases like 'could I speak to'.

  • Question and Answer Real Business Phone calls EXERCISE14:25

    Practice real business phone conversations by matching questions and answers, delivering messages with 'I'm afraid', and comparing formal and informal phrases for effective telephoning.

Requirements

  • not necesarry but recommend taking my basic business english course which you can find on my instructor profile page

Description

The course builds up students' confidence to communicate effectively during a telephone call. English for Telephoning has six units which deal with specific areas related to communicating by telephone, including spelling over the phone, and leaving and taking messages. Skills become more advanced as the course progresses.  English for Telephoning teaches students strategies for communicating by telephone, and trains them how to sequence a conversation. English for Telephoning is an ideal short course for those who need to make effective telephone calls in English in a business context. It is an ideal course for students in employment, who want to communicate better in English. This short, intensive course can be completed in 5-7 hours, so students make progress quickly.

Features


  • A wide range of exercises and hands-on tasks in every unit

  • Tip addressing language points, useful phrases, and strategies

  • Motivating role plays for speaking tasks

  • STARTER section at the beginning of each unit with a warm-up activity

  • OUTPUT section at the end of each unit that that will encourage discussion and reflection

  • Model telephone conversations with local as well as international clients

  • Printable worksheets and exercises to practise useful phrases, vocabulary and communication

  • ideal short course for those who need to make effective telephone calls in Business English

Who this course is for:

  • English for Telephoning is an ideal short course for those who need to make effective telephone calls in English in a business context.

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