English Learning: Telephone skills necessary in all business

The course builds up students' confidence to communicate effectively during a telephone call. English for Telephoning has six units which deal with specific areas related to communicating by telephone, including spelling over the phone, and leaving and taking messages. Skills become more advanced as the course progresses.  English for Telephoning teaches students strategies for communicating by telephone, and trains them how to sequence a conversation. English for Telephoning is an ideal short course for those who need to make effective telephone calls in English in a business context. It is an ideal course for students in employment, who want to communicate better in English. This short, intensive course can be completed in 5-7 hours, so students make progress quickly.

Features

• A wide range of exercises and hands-on tasks in every unit

• Tip addressing language points, useful phrases, and strategies

• Motivating role plays for speaking tasks

• STARTER section at the beginning of each unit with a warm-up activity

• OUTPUT section at the end of each unit that that will encourage discussion and reflection

• Model telephone conversations with local as well as international clients

• Printable worksheets and exercises to practise useful phrases, vocabulary and communication

• ideal short course for those who need to make effective telephone calls in Business English