Winning Communication Skills for Telephone, Conference Calls
4.4 (810 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
37,747 students enrolled

Winning Communication Skills for Telephone, Conference Calls

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy
4.4 (810 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
37,747 students enrolled
Created by TJ Walker
Last updated 6/2020
English
English [Auto]
Current price: $139.99 Original price: $199.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 28.5 hours on-demand video
  • 3 articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Communicate effectively using the phone with clients, customers, colleagues and bosses
  • Avoid telephone blunders that strike others as rude and unprofessional
  • Speak effectively on business conference calls
  • Present confidently on Skype and FaceTime calls
  • Use the telephone effectively in all aspects of business life
Requirements
  • You need a phone and voicemail
Description

Communication Skills - Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video meetings, and even job interviews are all conducted through the help of telephones and smart phones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power.

Are you and members of your team using the telephone for maximum business success?

Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials?

Do you have Millennials on your team who don't realize that Baby Boomers expect their calls answered and their voicemails returned?

This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.

What will students achieve or be able to do after taking this course?

  • Communicate effectively using the phone with clients, customers, colleagues and bosses

  • Avoid telephone blunders that strike others as rude and unprofessional

  • Speak effectively on business conference calls

  • Present confidently on Skype and FaceTime calls

  • Use the telephone effectively in all aspects of business life

Please note: this is a telephone communications skills course conducted by a real person who is speaking and demonstrating communication skills. If you are looking for a course with lots of animation, slides, special effects, slick edits, and robotic voices, this course is not for you.

Who this course is for:
  • Workers looking to build their soft skills
  • Younger executives who want to communicate with everyone in their business life, including older colleagues
  • Older executives who want to communicate with everyone in business, including young people
Course content
Expand all 602 lectures 28:28:59
+ Setting Groundwork for Telephone Communication Success
7 lectures 18:49

Learn how to Look and Sound Great on Skype Phone Calls

Preview 01:43

Learn to Never Confuse Personal Phone Use with Business Telephone Use Again

Preview 02:18

Learn Why Your Phone is the Best Secret Business App Ever. Communications Tips.

Preview 02:22

Learn to Plan Your Successful Phone Environment

Preview 07:51

I've listen to you tell me that you found it difficult to upload your homework videos to the Udemy Q and A Section. To make it easier for you to get quick feedback from me and your fellow students, I've created a Facebook page just for my Udemy students.


https://www.facebook.com/groups/559917031170397/?ref=group_browse_new


Please not that this page is just for posting homework and questions related to your course. There will be no promotion or selling of any kind by me or any students in this forum. And please note, that you are in no way required to join this page or post your videos to Facebook. You can simply use the Udemy Q and A section here if you prefer.


https://www.facebook.com/groups/559917031170397/?ref=group_browse_new

Exciting New Update to this Course
01:28
Assignment: Testing Your Persuasive Communication To Make Sure It Works
01:08
Final Preparation for Your Successful Phone Meetings
01:59
+ Can You Hear Me Now?
6 lectures 20:15
Making Sure Your Phone Passes Your Friend Test
03:17
Planning for Winning Conference Calls
03:58
Look Prime Time Ready for Your Video Calls
07:23
Placing Phone Calls Like the Consummate Professional
02:33
Always Knowing the Best Time to Call Clients and Prospects
00:31
Now You will Never Wake Up a Client in the Middle of the Night
02:33
+ Answering and Talking on the Phone like a Pro
6 lectures 13:25
Answering the Phone so Everybody Knows You are Ready for Business
02:01
No Such Thing As Answering The Phone Too Quickly These Days
01:01
Your Clients Will Never Think You are Screaming At Them Again
02:23
Knowing How to Sound Your Very Best - Every Time
05:26
The Right Way to Put Someone On Hold
00:50
Making Sure They Only Hear the Magic of Your Voice
01:44
+ Voicemail Can Be Your Best Friend
4 lectures 21:48
Being a Professional to Every Generation, Regardless of Your Own Preferences
05:59
Voicemail That Soothes, Not Angers
10:05
Best Voicemail Messages for Success
03:40
Take 1, Take 2, Take 3 Until You Get It Right
02:04
+ Final Telephone Success Tips
3 lectures 07:19
Never Be Busy for Clients and Bosses Again
01:00
Making Your Phone Disappear At the Perfect Moments
05:07
Tit for Tat and Text for Text
01:12
+ You Can Be a Communication Skills Master
7 lectures 20:58
Quick Wins! The High Tech Way to Perfect Communication
01:39
Listening is Key (and why this isn't just a public speaking course)
03:14
Become part of the top 1% of communicators right now!
03:24
Good news, the problems we think we have, aren't real
05:35
Communications skills are the most important skills for success
02:43
Direct versus indirect communication
02:49
Let's hop in with something new. Big Business Communications
01:34
+ Customer Communication Skills For Your Consumer Life
5 lectures 21:06
Communicate your message to companies, big and small, to get them to take action
01:28
One person can get a huge corporation to pay attention and make things right
03:17
This video ruined the weekend of Executives at a major Phone Company
05:05
Here's what really happened.
09:05
Never Let Any Company Have the Final Word with you again
02:11
+ Accomplish Exactly What You Want With Assertive, Persuasive Communication
6 lectures 30:48
Here is how you get Exactly Want you Want
03:06
Master the Key to Motivation and Persuasion
04:54
Nobody Cares About You, and That's OK
03:58
See It, Taste It, Touch It, Feel It, Be It - Selling with Your Story
03:36
The Ultimate in Confidence builder - Seeing is believing
09:46
It's Easy to pass a Test when the Answer Is right in front of you
05:28
+ A Few More Communication Fundamentals and You will Be Ready for Anything...
6 lectures 22:28
You Are Normal to Fear Communicating In Some Circumstances
03:39
The Power of the Positive
05:03
Debunking the Myth of Charisma
02:53
Never Fall for These Communication Gimmicks Again!
05:34
Here is where You decide if You are serious about improving your skills
02:00
Here is How to Get the Most Out of The rest of this course
03:19
+ If You are in A Hurry and Only Have 1 Hour, Start Here
11 lectures 46:02
Quick Wins! The Secret to Using Speaker Notes Effectively
01:25
Avoiding The Initial Wrong Turn Most Speakers and Presenters Make
02:22
Developing Expert Judgment for Your Public Speaking and Presenting Opportunities
04:41
The Radical Yet Simple Solution To Finding Great Messages
03:17
Your Stories Will Make Your Ideas Unforgettable
06:41
Your PowerPoint Will Create Engagement, Not Slumber
06:37
Building an Ethical Cheat Sheet Just for You
05:28
This Is The Do Or Die Moment For Your Speaking Improvement
05:30
There Is a Perfect Test for Your Speech Or Presentation
04:57
I Will give You a Personalized Professional Presentation Critique Right Here
02:11
Continuing Your Path of Public Speaking and Presentation Skills Improvement
02:53