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Communication Skills: Master Business Calls in the AI Era

Name: Communication Skills: Master Business Calls in the AI Era
Rating: 4.0 (2949 reviews)

Master phone, conference & video calls in the AI era—AI notetakers, transcripts, summaries & timeless human skills

Created byTJ Walker, Media Training Worldwide Digital

Last updated 1/2026

English

English [Auto],

What you'll learn

Communicate effectively using the phone with clients, customers, colleagues and bosses
Avoid telephone blunders that strike others as rude and unprofessional
Speak effectively on business conference calls
Present confidently on Skype and FaceTime calls
Use the telephone effectively in all aspects of business life
Selling with stories
Virtual sales presentatons
Remote selling
Pitching yourself
Communicating to drive change
Building a business case/proposal over the phone
Presenting like a CEO
Win Communication skills for telephone and conference calls

Course content

69 sections • 696 lectures • 33h 5m total length

There’s a Third Participant on Your Call4:28
Learn how AI meeting assistants silently record, transcribe, and summarize business conversations, creating a permanent written record of what you say.
Speaking for the Transcript4:55
Develop clear speaking habits that help AI transcription tools capture your words accurately and present your ideas professionally.
Making the Summary Say What You Mean5:07
Learn how to state key decisions and outcomes clearly so AI-generated meeting summaries reflect your intended message.
Getting Every Commitment on the Record4:59
Discover how to confirm responsibilities, deadlines, and next steps during a call so every important commitment is clearly documented.
The Transcript Review Drill4:38
Review a business-call transcript to identify unclear language, missed decisions, communication weaknesses, and opportunities for improvement.
What Never to Say on a Recorded Call4:37
Learn how to avoid careless, confidential, inappropriate, or easily misunderstood comments that could create problems when permanently recorded.
Running the Room When a Bot Is Present4:42
Discover how to lead structured, focused, and productive business meetings while ensuring both participants and AI tools capture the correct outcomes.
Where AI Notetakers Get It Wrong4:33
Explore common transcription and summarization errors involving names, numbers, context, tone, technical terms, and speaker identification.
Your Call Archive Is an Asset4:12
Learn how recorded calls, searchable transcripts, and meeting summaries can support productivity, training, accountability, follow-up, and better decision-making.
Pre-Reset3:42
Pause to reflect on the key communication habits introduced in this section before completing the practical reset exercise.
The Two-Minute Reset1:20
Strengthen your understanding of AI-assisted business calls through a focused review of the section’s most important principles and techniques.

Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls1:43
Learn how to Look and Sound Great on Skype Phone Calls
Never Confuse Personal Phone Use with Business Telephone Use Again2:19
Learn to Never Confuse Personal Phone Use with Business Telephone Use Again
Why Your Phone is the Best Secret Business App Ever2:22
Learn Why Your Phone is the Best Secret Business App Ever. Communications Tips.
Instant Answers to Your Phone Communication Questions0:26
Planning Your Successful Phone Environment7:51
Exciting New Update to this Course1:28
I've listen to you tell me that you found it difficult to upload your homework videos to the Udemy Q and A Section. To make it easier for you to get quick feedback from me and your fellow students, I've created a Facebook page just for my Udemy students.

https://www.facebook.com/groups/559917031170397/?ref=group_browse_new

Please not that this page is just for posting homework and questions related to your course. There will be no promotion or selling of any kind by me or any students in this forum. And please note, that you are in no way required to join this page or post your videos to Facebook. You can simply use the Udemy Q and A section here if you prefer.

https://www.facebook.com/groups/559917031170397/?ref=group_browse_new
Final Preparation for Your Successful Phone Meetings1:59
Plan your environment and lay out all documents before phone or video calls to respect others' time. Use a pad and pen for notes and prepare screen-sharing materials in advance.
Quiz 1

Making Sure Your Phone Passes Your Friend Test3:17
Planning for Winning Conference Calls3:58
Plan conference calls with a clear agenda and structure to maximize effectiveness. Actively listen, paraphrase, and summarize, take notes, and email a post-call summary to all participants.
Look Prime Time Ready for Your Video Calls7:23
Placing Phone Calls Like the Consummate Professional2:33
Always Knowing the Best Time to Call Clients and Prospects0:31
Learn to determine the best time to call clients and prospects and ask if now is a good time to speak.
Now You will Never Wake Up a Client in the Middle of the Night2:33
Check the local time in their city with Google to avoid waking clients across time zones. Respect regional workweeks and voicemail preferences; use email or text when voicemail is discouraged.
Quiz 2

Answering the Phone so Everybody Knows You are Ready for Business2:01
Answer the phone by stating your name and organization, then maintain a pleasant, business-ready tone to avoid confusion and reassure the caller.
No Such Thing As Answering The Phone Too Quickly These Days1:01
Answer your phone quickly to respect others' time, rather than letting it ring. Check your own phone to see how many rings precede voicemail and adjust accordingly.
Your Clients Will Never Think You are Screaming At Them Again2:23
Knowing How to Sound Your Very Best - Every Time5:26
Learn to sound your best on phone and conference calls by using a pleasant tone, smiling, not rushing, including brief small talk, and practicing with self-recording to improve natural conversation.
The Right Way to Put Someone On Hold0:50
Making Sure They Only Hear the Magic of Your Voice1:44
Project a clear voice on calls by avoiding eating, drinking, slurping, and typing, ensuring only your voice is heard in business discussions.
Quiz 3

Being a Professional to Every Generation, Regardless of Your Own Preferences5:59
Adopt a generation-aware approach to phone communication, answering calls and replying by text when appropriate. Align methods to clients across ages, and master voicemail etiquette to avoid alienating customers.
Voicemail That Soothes, Not Angers10:05
Best Voicemail Messages for Success3:40
Learn to craft professional voicemails by clearly stating your name, organization, and purpose. Repeat your number, speak slowly and articulate, and tease why they should call back to boost responses.
Take 1, Take 2, Take 3 Until You Get It Right2:04
Re-record voicemail until you're happy with the message, read it to ease nerves and ums, and be ready for the opportunity to say exactly what you wanted.
Practice Your Phone Communication Homework Using the TJ Walker AI Clone0:16

Quick Wins! The High Tech Way to Perfect Communication1:39
Practice your message on video using your cell phone, then email the clip to a peer for feedback on what they remember. Refine the messages until the important points stick.
Listening is Key (and why this isn't just a public speaking course)3:14
Master listening as the foundation of communication, using questions and audience cues to guide public speaking, PowerPoint and presentation skills, sales pitches, and workplace conversations.
Become part of the top 1% of communicators right now!3:24
Become part of the top 1% of communicators by actively engaging in the course through the two-way Q&A, sharing your goals via text, video, or audio.
Good news, the problems we think we have, aren't real5:35
Communications skills are the most important skills for success2:43
Direct versus indirect communication2:49
Compare direct and indirect communication by considering audience and trust, recognizing that being concise isn't always best. Learn to present ideas warmly and clearly for better understanding.
Let's hop in with something new. Big Business Communications1:34

Communicate your message to companies, big and small, to get them to take action1:28
Learn quick, simple techniques to communicate with companies when you need a refund or redress, and become the squeaky wheel to get big or small corporations to take action.
One person can get a huge corporation to pay attention and make things right3:17
This video ruined the weekend of Executives at a major Phone Company5:05
Analyze a customer service failure at a Sprint store where a LifeLock case muted the mic, staff offered bad advice, and a refund dispute damaged trust.
Here's what really happened.9:05
Never Let Any Company Have the Final Word with you again2:11

Here is how you get Exactly Want you Want3:06
Master the Key to Motivation and Persuasion4:54
Brainstorm every possible message to motivate your audience, then tailor it to what they value. Narrow to the top three ideas for clear, persuasive communication.
Nobody Cares About You, and That's OK3:58
See It, Taste It, Touch It, Feel It, Be It - Selling with Your Story3:36
The Ultimate in Confidence builder - Seeing is believing9:46
See your communication on video to build real confidence; record, watch, and revise until you like it, then share for personalized feedback.
It's Easy to pass a Test when the Answer Is right in front of you5:28

You Are Normal to Fear Communicating In Some Circumstances3:39
The Power of the Positive5:03
Debunking the Myth of Charisma2:53
Never Fall for These Communication Gimmicks Again!5:34
Reject gimmicks like tapping, beta blockers, hypnosis, and NLP, and embrace rehearsal on video to improve public speaking, because a cell phone recording reveals authentic delivery.
Here is where You decide if You are serious about improving your skills2:00
Decide if you are serious about improving your communication by recording yourself speaking, applying the course principles, and seeking critique to become a stronger communicator in telephone and conference calls.
Here is How to Get the Most Out of The rest of this course3:19
Use this course as a lifetime reference with standalone sections you can skip or start anywhere, designed to help you get the most from the rest of the course.

Requirements

You need a phone and voicemail
A desire to become a master communicator
A strong need to communicate important messages

Description

There’s a new participant on almost every business call you make now. It never speaks, never introduces itself, and quietly writes down every word you say, then hands a summary to people who were never even on the call. It’s the AI notetaker, and it has changed phone and conference-call communication more than anything since the invention of voicemail.

This course has just been rebuilt around that change.

You’ll start with a brand-new lead section on winning calls in the age of AI: how to speak so the transcript represents you, how to make the automated summary capture exactly what you meant, how to get every commitment on the record, and what you should never say on a call that’s recorded forever. Then you get the complete, time-tested library that’s helped tens of thousands of professionals communicate like pros: phone etiquette, conference calls, voicemail, Zoom and video meetings, listening skills, and sounding your very best every time.

The live human voice is still your single most powerful business tool. In a world drowning in email, automated messages, and AI-generated everything, the person who can pick up the phone and connect, clearly, warmly, and on the record wins.

What you’ll be able to do:

Communicate effectively by phone with clients, customers, colleagues, and bosses
Work confidently alongside AI notetakers, transcripts, and meeting summaries
Speak so the written record makes you look prepared, clear, and reliable
Run winning conference calls and look your best on Zoom and video
Avoid the telephone blunders that strike others as rude or unprofessional

Please note: this is a real course taught by a real person actually speaking and demonstrating these skills. If you want animation or slick edits, this isn’t the course for you, which is rather the point.

Your instructor is TJ Walker, who has coached Presidents, Prime Ministers, Nobel Peace Prize winners, and Fortune 500 leaders, authored the USA Today #1 bestseller Secrets to Foolproof Presentations, and made more than 1,000 media appearances.

Enroll now and start winning every call, human and on the record.

Who this course is for:

Workers looking to build their soft skills
Younger executives who want to communicate with everyone in their business life, including older colleagues
Older executives who want to communicate with everyone in business, including young people
Sales management
Trainers
Sales trainers
CEOs
C-level executives

Communication Skills: Master Business Calls in the AI Era

What you'll learn

Explore related topics

Course content

Start Here: Winning Calls in the AI Era11 lectures • 47min

Why the Phone Still Wins7 lectures • 18min

Can You Hear Me Now?6 lectures • 20min

Answering and Talking on the Phone like a Pro6 lectures • 13min

Voicemail Can Be Your Best Friend5 lectures • 22min

Final Telephone Success Tips3 lectures • 7min

You Can Be a Communication Skills Master7 lectures • 21min

Customer Communication Skills For Your Consumer Life5 lectures • 21min

Accomplish Exactly What You Want With Assertive, Persuasive Communication6 lectures • 31min

A Few More Communication Fundamentals and You will Be Ready for Anything...6 lectures • 22min

Requirements

Description

Who this course is for: