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Winning Communication Skills for Telephone, Conference Calls

Name: Winning Communication Skills for Telephone, Conference Calls
Rating: 4.0 (2948 reviews)

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy

Created byTJ Walker, Media Training Worldwide Digital

Last updated 1/2026

English

What you'll learn

Communicate effectively using the phone with clients, customers, colleagues and bosses
Avoid telephone blunders that strike others as rude and unprofessional
Speak effectively on business conference calls
Present confidently on Skype and FaceTime calls
Use the telephone effectively in all aspects of business life
Selling with stories
Virtual sales presentatons
Remote selling
Pitching yourself
Communicating to drive change
Building a business case/proposal over the phone
Presenting like a CEO
Win Communication skills for telephone and conference calls

Course content

69 sections • 711 lectures • 33h 38m total length

Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls1:43
Learn how to Look and Sound Great on Skype Phone Calls
Never Confuse Personal Phone Use with Business Telephone Use Again2:19
Learn to Never Confuse Personal Phone Use with Business Telephone Use Again
Why Your Phone is the Best Secret Business App Ever2:22
Learn Why Your Phone is the Best Secret Business App Ever. Communications Tips.
Instant Answers to Your Phone Communication Questions0:26
Planning Your Successful Phone Environment7:51
Exciting New Update to this Course1:28
I've listen to you tell me that you found it difficult to upload your homework videos to the Udemy Q and A Section. To make it easier for you to get quick feedback from me and your fellow students, I've created a Facebook page just for my Udemy students.

https://www.facebook.com/groups/559917031170397/?ref=group_browse_new

Please not that this page is just for posting homework and questions related to your course. There will be no promotion or selling of any kind by me or any students in this forum. And please note, that you are in no way required to join this page or post your videos to Facebook. You can simply use the Udemy Q and A section here if you prefer.

https://www.facebook.com/groups/559917031170397/?ref=group_browse_new
Final Preparation for Your Successful Phone Meetings1:59
Plan your environment and lay out all documents before phone or video calls to respect others' time. Use a pad and pen for notes and prepare screen-sharing materials in advance.
Quiz 1

Making Sure Your Phone Passes Your Friend Test3:17
Planning for Winning Conference Calls3:58
Plan conference calls with a clear agenda and structure to maximize effectiveness. Actively listen, paraphrase, and summarize, take notes, and email a post-call summary to all participants.
Look Prime Time Ready for Your Video Calls7:23
Placing Phone Calls Like the Consummate Professional2:33
Always Knowing the Best Time to Call Clients and Prospects0:31
Learn to determine the best time to call clients and prospects and ask if now is a good time to speak.
Now You will Never Wake Up a Client in the Middle of the Night2:33
Check the local time in their city with Google to avoid waking clients across time zones. Respect regional workweeks and voicemail preferences; use email or text when voicemail is discouraged.
Quiz 2

Answering the Phone so Everybody Knows You are Ready for Business2:01
Answer the phone by stating your name and organization, then maintain a pleasant, business-ready tone to avoid confusion and reassure the caller.
No Such Thing As Answering The Phone Too Quickly These Days1:01
Answer your phone quickly to respect others' time, rather than letting it ring. Check your own phone to see how many rings precede voicemail and adjust accordingly.
Your Clients Will Never Think You are Screaming At Them Again2:23
Knowing How to Sound Your Very Best - Every Time5:26
Learn to sound your best on phone and conference calls by using a pleasant tone, smiling, not rushing, including brief small talk, and practicing with self-recording to improve natural conversation.
The Right Way to Put Someone On Hold0:50
Making Sure They Only Hear the Magic of Your Voice1:44
Project a clear voice on calls by avoiding eating, drinking, slurping, and typing, ensuring only your voice is heard in business discussions.
Quiz 3

Being a Professional to Every Generation, Regardless of Your Own Preferences5:59
Adopt a generation-aware approach to phone communication, answering calls and replying by text when appropriate. Align methods to clients across ages, and master voicemail etiquette to avoid alienating customers.
Voicemail That Soothes, Not Angers10:05
Best Voicemail Messages for Success3:40
Learn to craft professional voicemails by clearly stating your name, organization, and purpose. Repeat your number, speak slowly and articulate, and tease why they should call back to boost responses.
Take 1, Take 2, Take 3 Until You Get It Right2:04
Re-record voicemail until you're happy with the message, read it to ease nerves and ums, and be ready for the opportunity to say exactly what you wanted.
Practice Your Phone Communication Homework Using the TJ Walker AI Clone0:16

Quick Wins! The High Tech Way to Perfect Communication1:39
Practice your message on video using your cell phone, then email the clip to a peer for feedback on what they remember. Refine the messages until the important points stick.
Listening is Key (and why this isn't just a public speaking course)3:14
Master listening as the foundation of communication, using questions and audience cues to guide public speaking, PowerPoint and presentation skills, sales pitches, and workplace conversations.
Become part of the top 1% of communicators right now!3:24
Good news, the problems we think we have, aren't real5:35
Communications skills are the most important skills for success2:43
Direct versus indirect communication2:49
Compare direct and indirect communication by considering audience and trust, recognizing that being concise isn't always best. Learn to present ideas warmly and clearly for better understanding.
Let's hop in with something new. Big Business Communications1:34

Communicate your message to companies, big and small, to get them to take action1:28
Learn quick, simple techniques to communicate with companies when you need a refund or redress, and become the squeaky wheel to get big or small corporations to take action.
One person can get a huge corporation to pay attention and make things right3:17
This video ruined the weekend of Executives at a major Phone Company5:05
Analyze a customer service failure at a Sprint store where a LifeLock case muted the mic, staff offered bad advice, and a refund dispute damaged trust.
Here's what really happened.9:05
Never Let Any Company Have the Final Word with you again2:11

Here is how you get Exactly Want you Want3:06
Master the Key to Motivation and Persuasion4:54
Nobody Cares About You, and That's OK3:58
See It, Taste It, Touch It, Feel It, Be It - Selling with Your Story3:36
The Ultimate in Confidence builder - Seeing is believing9:46
See your communication on video to build real confidence; record, watch, and revise until you like it, then share for personalized feedback.
It's Easy to pass a Test when the Answer Is right in front of you5:28

You Are Normal to Fear Communicating In Some Circumstances3:39
The Power of the Positive5:03
Debunking the Myth of Charisma2:53
Never Fall for These Communication Gimmicks Again!5:34
Reject gimmicks like tapping, beta blockers, hypnosis, and NLP, and embrace rehearsal on video to improve public speaking, because a cell phone recording reveals authentic delivery.
Here is where You decide if You are serious about improving your skills2:00
Decide if you are serious about improving your communication by recording yourself speaking, applying the course principles, and seeking critique to become a stronger communicator in telephone and conference calls.
Here is How to Get the Most Out of The rest of this course3:19
Use this course as a lifetime reference with standalone sections you can skip or start anywhere, designed to help you get the most from the rest of the course.

Quick Wins! The Secret to Using Speaker Notes Effectively1:25
Use a quick win technique: three identical, large-font speaker notes placed around the room so you can walk and present off the cuff while referencing notes.
Avoiding The Initial Wrong Turn Most Speakers and Presenters Make2:22
Define one clear action you want your audience to take, write it down, and post it in the course discussion or Q and A to guide your presentation.
Developing Expert Judgment for Your Public Speaking and Presenting Opportunities4:41
Develop expert judgment to craft five or fewer core messages for your public speaking, eliminating excess data and focusing on what your audience needs to know to decide.
The Radical Yet Simple Solution To Finding Great Messages3:17
Your Stories Will Make Your Ideas Unforgettable6:41
Your PowerPoint Will Create Engagement, Not Slumber6:37
Building an Ethical Cheat Sheet Just for You5:28
Create a one-page, large-font cheat sheet to structure your speech with five key ideas, boosting confidence and audience engagement.
This Is The Do Or Die Moment For Your Speaking Improvement5:30
Practice your speech on video repeatedly until you love it, then review what you like and improve one area at a time to gain confidence in telephone and conference calls.
There Is a Perfect Test for Your Speech Or Presentation4:57
Test your speech like a bridge you would test: send a video to peers, seek what messages they remember, and refine slides and stories until your audience recalls the ideas.
I Will give You a Personalized Professional Presentation Critique Right Here2:11
Continuing Your Path of Public Speaking and Presentation Skills Improvement2:53
Rehearse Your Phone Communication Homework and Get Instant Feedback0:15

Requirements

You need a phone and voicemail
A desire to become a master communicator
A strong need to communicate important messages

Description

Communication Skills - Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video meetings, and even job interviews are all conducted through the help of telephones and smartphones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power.

Are you and members of your team using the telephone for maximum business success?

Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials?

Do you have Millennials on your team who don't realize that Baby Boomers expect their calls answered and their voicemails returned?

This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.

What will students achieve or be able to do after taking this course?

Communicate effectively using the phone with clients, customers, colleagues and bosses
Avoid telephone blunders that strike others as rude and unprofessional
Speak effectively on business conference calls
Present confidently on Skype and FaceTime calls
Use the telephone effectively in all aspects of business life

Here is what Udemy students say about this course:

"The course is helpful as it addresses intricate details of using the phone in a formal environment, which I was not paying too much attention to before." Princess Sello

"Nice course and advices keep going TJ ur amazing" Oussama Khaldi

Please note: this is a telephone communications skills course conducted by a real person who is speaking and demonstrating communication skills. If you are looking for a course with lots of animation, slides, special effects, slick edits, and robotic voices, this course is not for you.

Enroll today to learn Winning Communication Skills for Telephone, Conference Calls!

Who this course is for:

Workers looking to build their soft skills
Younger executives who want to communicate with everyone in their business life, including older colleagues
Older executives who want to communicate with everyone in business, including young people
Sales management
Trainers
Sales trainers
CEOs
C-level executives

Winning Communication Skills for Telephone, Conference Calls

What you'll learn

Explore related topics

Course content

Setting Groundwork for Telephone Communication Success7 lectures • 18min

Can You Hear Me Now?6 lectures • 20min

Answering and Talking on the Phone like a Pro6 lectures • 13min

Voicemail Can Be Your Best Friend5 lectures • 22min

Final Telephone Success Tips3 lectures • 7min

You Can Be a Communication Skills Master7 lectures • 21min

Customer Communication Skills For Your Consumer Life5 lectures • 21min

Accomplish Exactly What You Want With Assertive, Persuasive Communication6 lectures • 31min

A Few More Communication Fundamentals and You will Be Ready for Anything...6 lectures • 22min

If You are in A Hurry and Only Have 1 Hour, Start Here12 lectures • 46min

Requirements

Description

Who this course is for: