
Explore telecom enterprise systems fundamentals, from cloud communications to data networks and quality of service, and learn to administer cloud enterprise systems with artificial intelligence across services and contact centers.
Explore the evolution of telecom enterprise systems, from Bell Labs and the transistor to unified communications and artificial intelligence-enabled contact centers, and learn architecture, components, and service opportunities.
Trace the evolution of telecom from 1983 enterprise systems by AT&T to modern virtualization and cloud, highlighting ivr, call center features, and ai voice technologies.
Explore central office and PBX concepts, trunk types like T1 and E1, and analog vs digital signals, then learn routing, IVR, and call center reporting basics.
Discover how telecom cabling supports analog and data networks, including utp four-pair cables, fiber optics (single/multimode), patch panels, and the structured cabling system with t568a/b standards.
Explore the OSI seven-layer model from physical to application, and how IP addressing—class A, B, and C, with routers and MAC addresses—enables end-to-end communication.
Explore the basics of subnets, lan segmentation, and vlans, and learn how routers route traffic between subnets to optimize performance and separate network segments.
Learn to implement VoIP quality of service with VLAN tagging and priority, controlling bandwidth, delay, jitter, and packet loss, using codecs like G711 and D7 twenty nine.
Learn how qos on ip networks uses layer 2 priority tags and codec options like g711 and g729, plus shuffling to optimize signaling and media paths.
Explore the core components of a SIP-based IP telephony deployment, including DHCP servers, NAT/firewalls, routers, switches, telephony servers, and backup strategies for phones and devices.
Are you looking for Avaya Training?
Avaya Certification is fast becoming the must have certificates for any IT professional working with corporate Enterprises. Most of the mayor banks and financial institutions rely on Avaya. This course is designed to help you pass the Avaya Exams. Even if you have never logged in to the Avaya platform before. No programming knowledge needed and no prior Avaya experience required. With this Avaya knowledge under your belt, you will be in high demand by many employers and you can command a superior salary providing Artificial Intelligence services for Enterprise Corporations.
In this course we will start with a broad overview of the Telecom platform, the history, the evolution and then deep dive into the individual elements of the Avaya platform. You will explore SIP PBX, Unified Communications, Contact Center, Omnichannel, Automation, Artificial Intelligence, etc.