
As a team leader, influence your culture by actively rewarding desired behavior, addressing punishments, and shaping norms through daily decisions.
Lead by example to set expectations for respectful, civil communication, greet teammates each shift, and reinforce positive behavior while using appraisals to address issues and uphold zero tolerance for bullying.
Identify the culture you need and the behaviors that create it, then apply leadership actions to influence performance, using respect, root cause analysis, and coaching to resolve service failures.
Identify key behaviors that build a safety culture, learn to observe near misses, and apply root cause analysis tools such as five y and fishbone diagrams to drive continuous improvement.
Develop a team safety culture by focusing on behavior rather than new systems, complementing existing health and safety processes and boosting quality, morale, and engagement.
Identify the safety culture you need and why, define the behavior to create it, and choose levers to influence that behavior—rules, benefits, consequences, and audits for ear protection.
Practice and communicate the continuous improvement process by engaging team members, selecting effective idea channels, and mapping end-to-end improvements with root cause analysis and visible metrics.
Lead small, flexible continuous improvement teams by applying Six Sigma belts (white to black), leveraging informal or formal structures, and following a simple improvement process to deliver and publicize results.
Establish clear expectations and train your team to greet customers warmly, using tone and body language. Reinforce positive behavior with feedback and recruit for genuine customer care.
Train your team to quickly notice needs, listen closely, and stay obsessed with the customer to develop a value-driven, customer-focused culture.
Identify the culture you need, the behaviors that create it, and how to influence them, illustrated by a case study on fulfilling a promise to get back to customers.
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Change A Team Culture As A New Team Leader - 5 Courses In 1 Bundle
Do you want to be able to change the culture of your team as a Team Leader, Supervisor or A New Manager?
One of the biggest problems Team Leaders, Supervisors and New Managers face is poor team culture.
This 5 Course Bundle is an introduction to understanding what Team Culture is and how to apply it for different needs.
Become A More Aware Team Leader:
It will also teach you how be more aware of your team's culture and will broaden your management skills and increase your value to the organisation you work for.
Who Is This Course For?
This introductory course is designed for beginners in leaderships and those on the front line like Team Leaders and First and Second Line Managers.
About This Bundle Of Courses:
This is a series of culture change courses on specific topics and has been developed and delivered by Stephen Mather who is a leading UK management change consultant, trainer, coach and psychologist.
Stephen is a much sought after Management and Business Change Consultant in the UK and has worked with companies of all sizes spanning a large range of industry sectors.
Stephen is well placed to help guide you through culture change within your team.
So don't delay - start your journey today!
Course Number 1: The New Manager
What Is A Team Culture
How Culture Affects What People Do
Why Culture Matters
Three Steps For Culture Change
Course Number 2: Create A Culture Of Team Respect
Why Do You Want To Change Your Team Culture
What Behaviour Will You See In The New Culture
It Is The Way They Talk To Each Other
Showing A Genuine Interest In The Other Person
Assuming Your Colleagues Best Motives
Listening To Each Other And Solving Problems Together
Using This Culture Change Method
Course Number 3: Create A Culture Of Team Safety
Why Do You Want To Change Your Team Culture
What Behaviour Will You See In The New Culture
Influencing Your Team To Always Perform Safety Checks
Influencing Your Team To Make Safety The Priority
Influencing Your Team To Intervene On Each Other
Identifying More Behaviours And Ways To Influence Them
Your Team Safety Culture Within Your Organisation
Using This Culture Change Method
Course Number 4: Create A Culture Of Continuous Improvement
Why Do You Want To Change Your Team Culture
What Behaviours Will You See In The New Culture
Continuous Improvement - Basic Training For The Team
Continuous Improvement - Learning The Lingo
Practice And Communicating The Process
Small Teams Taking Small Steps
Involving Everyone
Cultural And Attitudinal Blockers
Visual Management Of Improvements
Using This Method For Culture Change
Course Number 5: Create A Customer Care Culture
Why Do You Want To Change Your Team Culture
What Behaviour Will You See In The New Culture
Influencing Your Team To Welcome Customers
Helping Your Team To Become More Customer Focused
Influencing Your Team To Go Above And Beyond
Influencing Your Team To Follow Up With Your Customer
Using This Culture Change Method
Join Us
So join us on the other side and learn how to become a successful manager in culture change!