Supervisor Training - Team Leader Skills - 5 Courses In 1
4.4 (38 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
551 students enrolled

Supervisor Training - Team Leader Skills - 5 Courses In 1

Supervisor Training - Team Building - Culture Change - Team Respect & Safety - Team Leader Development - Customer Care
4.4 (38 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
551 students enrolled
Created by Mark Timberlake
Last updated 1/2019
English
English [Auto]
Current price: $13.99 Original price: $19.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 5.5 hours on-demand video
  • 4 articles
  • 4 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
Training 5 or more people?

Get your team access to 4,000+ top Udemy courses anytime, anywhere.

Try Udemy for Business
What you'll learn
  • In this course you will learn how to manage culture change as a Team Leader.
  • You will learn how culture is created and managed in a team in the first course.
  • You will learn how to create a culture of team respect in the second course.
  • You will learn how to create a culture of team safety in the third course.
  • You will learn how to create a culture of continuous developement in the fourth course.
  • You will learn how to create a culture of customer care in the fifth course.
Requirements
  • You will need to be willing to learn.
  • You will need to be attentive and focused.
Description

Change A Team Culture As A New Team Leader - 5 Courses In 1 Bundle 

Do you want to be able to change the culture of your team as a Team Leader, Supervisor or A New Manager?

One of the biggest problems Team Leaders, Supervisors and New Managers face is poor team culture.

This 5 Course Bundle is an introduction to understanding what Team Culture is and how to apply it for different needs.

Become A More Aware Team Leader:

It will also teach you how be more aware of your team's culture and will broaden your management skills and increase your value to the organisation you work for.

Who Is This Course For?

This introductory course is designed for beginners in leaderships and those on the front line like Team Leaders and First and Second Line Managers.

About This Bundle Of Courses:

This is a series of culture change courses on specific topics and has been developed and delivered by Stephen Mather who is a leading UK management change consultant, trainer, coach and psychologist.  

Stephen is a much sought after Management and Business Change Consultant in the UK and has worked with companies of all sizes spanning a large range of industry sectors.

Stephen is well placed to help guide you through culture change within your team.

So don't delay - start your journey today!

Course Number 1: The New Manager

  • What Is A Team Culture

  • How Culture Affects What People Do

  • Why Culture Matters

  • Three Steps For Culture Change

Course Number 2: Create A Culture Of Team Respect

  • Why Do You Want To Change Your Team Culture

  • What Behaviour Will You See In The New Culture

  • It Is The Way They Talk To Each Other

  • Showing A Genuine Interest In The Other Person

  • Assuming Your Colleagues Best Motives

  • Listening To Each Other And Solving Problems Together

  • Using This Culture Change Method

Course Number 3:  Create A Culture Of Team Safety

  • Why Do You Want To Change Your Team Culture

  • What Behaviour Will You See In The New Culture

  • Influencing Your Team To Always Perform Safety Checks

  • Influencing Your Team To Make Safety The Priority

  • Influencing Your Team To Intervene On Each Other

  • Identifying More Behaviours And Ways To Influence Them

  • Your Team Safety Culture Within Your Organisation

  • Using This Culture Change Method

Course Number 4: Create A Culture Of Continuous Improvement

  • Why Do You Want To Change Your Team Culture

  • What Behaviours Will You See In The New Culture

  • Continuous Improvement - Basic Training For The Team

  • Continuous Improvement - Learning The Lingo

  • Practice And Communicating The Process

  • Small Teams Taking Small Steps

  • Involving Everyone

  • Cultural And Attitudinal Blockers

  • Visual Management Of Improvements

  • Using This Method For Culture Change

Course Number 5: Create A Customer Care Culture

  • Why Do You Want To Change Your Team Culture

  • What Behaviour Will You See In The New Culture

  • Influencing Your Team To Welcome Customers

  • Helping Your Team To Become More Customer Focused

  • Influencing Your Team To Go Above And Beyond

  • Influencing Your Team To Follow Up With Your Customer

  • Using This Culture Change Method

Join Us

So join us on the other side and learn how to become a successful manager in culture change!


Who this course is for:
  • This course is designed for the new Team Leader, someone who has just started out in management.
  • This course is not designed for higher level management.
Course content
Expand all 46 lectures 05:36:35
+ Course 2 - Creating A Culture Of Team Respect
9 lectures 01:09:30
What Behaviour Will You See In The New Culture?
05:50
It Is The Way They Talk To Each Other
10:08
Showing A Genuine Interest In The Other Person
15:18
Assuming Your Colleagues Best Motives
15:38
Listening To Each Other And Solving Problems
12:17
Using This Method
04:57
Summary
01:34
Resources
00:01
+ Course 3 - Creating A Culture Of Team Safety
10 lectures 01:18:45
What Behaviour Will You See In The New Culture?
09:21
Influencing Your Team To Always Perform Safety Checks
13:51
Influencing Your Team To Make Safety The Priority
16:48
Influencing Your Team To Intervene On Each Other
09:49
Identifying More Behaviors And Ways To Influence Them
12:05
Your Team Safety Culture Within Your Organization
04:53
Using This Method
06:18
Summary
02:09
Resources
00:01
+ Course 4 - Creating A Continuous Improvement Culture
12 lectures 01:27:51
What Behaviour Will You See In The New Culture?
05:47
Continuous Improvement - Some Basic Training For The Team
09:50
Continuous Improvement - Learning the Lingo
11:36
Practice And Communicating The Process Of Continuous Improvement
06:04
Small Teams Taking Small Steps
12:36
Involving Everyone
15:06
Cultural And Attitudinal Blockers To Continuous Improvement
07:52
Visual Management Of Improvements
09:53
Using This Method For Continuous Improvement Culture Change
04:11
Summary
01:12
Resources
00:01
+ Course 5 - Creating A Culture Of Customer Care
10 lectures 01:09:07
What Behaviour Will You See In The New Culture?
07:10
Influencing Your Team To Welcome Customers
15:34
Helping Your Team To Become More Customer Focused
19:09
Influencing Your Team To Go Above And Beyond
06:33
Influencing Your Team To Follow Up With Your Customer
09:45
Using This Method
04:18
Summary
01:13
Resources
00:01

Check out the external resource links to access special offers.


Bonus Lecture
00:44