
This opening lecture will introduce communication tools and best practice for enabling team leaders to understand active and passive listening, non-verbal communication and probing techniques to build empathy with team members.
This module provides tools and tips to ensure meetings go as planned and team members can derive the maximum benefits from attending your team briefs and communication sessions.
This lecture discusses the impacts of business and departmental change, and teaches team leaders the fundamental skills necessary to understanding and responding to big business paradigm shifts.
This part of the course introduces effective time management strategies, organisational tools and tips for creating a positive mindset that accommodates strong decision-making and timely team leadership.
This extended lecture covers the handling and resolution of conflicts that can occur within the team, and discusses ways to defuse tension and assist team leaders in creating a supportive environment.
Team Leader Fundamentals for New and Developing Team Leaders provides a wealth of strategies, tips and tools for both newly promoted team leaders and experienced team managers looking to develop their skills and techniques.
Six in-depth modules cover fundamental team leadership knowledge and tactics for Inter-team communication skills, effective engagement management, risk & change management, conflict resolution and time management in the context of developing high-performing teams.
For team leaders new to the role or new to their team, this course enables them to hit the ground running, cultivating respect and empathy between team members and the team leader. It enables managers to identify areas for improvement, as well as tools for tracking progress and adjusting to the various personalities and challenges within the team. Completion of this course is also an excellent indicator of the team leader's commitment to Continuous Professional Development, helping them to achieve the recognition they deserve within their employing company.
Do you have members within your team who perform better than others, when you prefer to see consistency across the board?
Do you have unruly team members who can't (or won't listen), or dominate conversations with their peers?
Are you new to the team, or certain members are going through their settling-in phase?
Are you under pressure to perform for managers above you and simply doing your best under really tough circumstances?
Don't worry, the course will be a massive help, assisting you in personally de-stressing, as well as planning effectively and optimising the future of your department through your newfound powerful, energised, highly able team - lead by you.