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Team Building and Customer Delight
Rating: 4.4 out of 5(383 ratings)
3,834 students
Created byProf Robert Ebo Hinson
Last updated 3/2020
English

What you'll learn

  • 5 Things Customers Want
  • Team Building and Customer Service
  • Listening as a Business Tool
  • Principles of Great Customer Experience

Course content

1 section • 7 lectures • 1h 24m total length

  • Team Building and Customer Service - 113:24
  • Team Building and Customer Service - 211:07
  • Five (5) Things Customers Want6:20
  • Listening as a Business Tool15:01
  • Barriers to Effective Listening8:40
  • Delightful Customer Service in Africa9:12

    Deliver lasting impressions in Africa by leveraging moments of truth, aligning policies with customer centrality, and empowering staff to delight customers despite cost cutting.

  • Principles of Great Customer Experience21:11

Requirements

  • Able to read and write English
  • Passionate to learn more about Team building and Customer Service

Description

Team Building and Customer Service stresses the importance of how harmonious teams represent the best chance for delivering exceptional customer in all institutions. This course will feature topics like

  1. 5 Things Customers Want

  2. Team Building and Customer Service

  3. Listening as a Business Tool

  4. Principles of Great Customer Experience

The course is aimed at students studying Customer Service, Service Marketing, International Business, Hospitality and Tourism as well any employee of a private or public sector institution.

Who this course is for:

  • Bachelors or Masters degree students in Business Administration
  • Bachelors or Masters degree students in Service Marketing
  • Bachelors or Masters degree students in Marketing
  • Bachelors or Masters degree students in International Business
  • Bachelors or Masters degree students in Hospitality and Tourism
  • Any Executive out there who want to improve team work and customer service delivery in their organisation

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