Udemy
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
Subscribe
Turn what you know into an opportunity and reach millions around the world.
Learn More
Your cart is empty.
Keep shopping
Systems Thinking and Process Improvement
Rating: 3.7 out of 5(3 ratings)
7 students

Systems Thinking and Process Improvement

Change how you look at systems and processes
Created byBigger Brains
Last updated 8/2025
English
EnglishSpanish

What you'll learn

  • Distinguish between systems thinking and linear thinking
  • List benefits of and guidelines for systems thinking
  • Identify the purpose of diagrams to map out systems and processes
  • Distinguish between types of feedback loops
  • Identify elements to include in a process diagram
  • Create a weighting system to determine which process to improve
  • Create , review, and confirm a process map
  • Identify pain points in a process and analyze and understand the issues involved
  • Document findings

Course content

2 sections • 8 lectures • 36m total length

  • Introduction2:04

    Explore systems thinking and process improvement to map processes, identify feedback loops, analyze pain points, generate alternatives, and implement metrics to verify success.

  • Systems Thinking8:07

    Learn how systems thinking differs from linear thinking by examining interrelated parts that affect the whole. Identify, document, and redesign processes to improve outcomes and coordinate the entire organization.

  • The Tools of Systems Thinking5:04

    Use diagrams to map outcomes and processes, revealing cause-and-effect, loops, and biases. Apply causal loop diagrams and feedback loops to diagnose issues, test perspectives, and drive collaborative process improvement.

  • Identify a Process3:59

    Identify a process for improvement by prioritizing candidates through group scoring against cost, time, quality, and customer satisfaction, then compute weighted scores to guide which process to tackle first.

  • Knowledge Check

Requirements

  • Anyone who is interested can learn this course, no prerequisities are required

Description

Learn how to use Systems Thinking and Process Improvement to solve problems within your organization.


Do you wonder why something takes longer than it should? Or how you can objectively look at a system or process to make decisions to save money, time, or resources? Process Improvement could be the answer to learning how to do more with less and reduce frustration and turnover!


Subject matter expert Christina Tankersley has been teaching and consulting in project management and process improvement for 25 years. Christina will explain what Systems Thinking is and how it works as well as the benefits of and guidelines for it. She’ll demonstrate how visuals help document systems. You’ll learn how to use diagrams to map out systems and processes, how feedback loops work, and what elements should be included in a process diagram.


Christina will show you how to identify the specific processes that need improvement. You’ll learn how to collect and document process data, analyze the process, and design a new process that addresses and rectifies the problem. You’ll also learn the implementation steps that are necessary for onboarding the new process.


Topics covered include:


  • Distinguishing between systems thinking and linear thinking

  • Listing benefits of and guidelines for systems thinking

  • Identifying the purpose of diagrams to map out systems and processes

  • Distinguishing between types of feedback loops

  • Identifying elements to include in a process diagram

  • Creating a weighting system to determine which process to improve

  • Creating, reviewing, and confirming a process map

  • Identifying pain points in a process and analyzing and understanding the issues involved

  • Documenting findings

  • Providing alternatives through idea generation

  • Describing implementation steps

  • Identifying metrics or measurements to check for success

  • Verifying processes are successful


Enjoy award winning HD content in the “Uniquely Engaging”TM Bigger Brains Teacher-Learner style!

Who this course is for:

  • This course is intended for anyone who is interested in problem solving organizational issues through systems thinking and process improvement.

Report abuse