Surviving Customer Service: Skill & Career Enhancement
What you'll learn
- Find meaning in their work
- Provide excellent customer service
- Communicate clearly to solve problems
- Navigate the complexities of working in an office
Requirements
- Students don't need to know anything, although some customer service experience may be helpful.
Description
I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud, or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.
This course roughly follows the book that I wrote with the same title: Surviving Customer Service. This course covers most of the same topics, more quickly. I wanted to share these customer service skills as quickly as possible and deliver the information in a comprehensive but digestible course.By implementing these ideas, all customer service representatives will understand how to provide exceptional customer service. If you have any questions, don't hesitate to reach out, I'm happy to hear from you!
Who this course is for:
- The target student is someone who works in customer service and wants to be happier or increase their skills.
Course content
- Preview02:05
- Preview05:36
Instructor
![Donovon Jenson](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.4 Instructor Rating
- 1,090 Reviews
- 20,626 Students
- 6 Courses
Hey there!
There are two main focuses to my work - The psychology of happiness and rap music. A little different, but that's what I know the most about! I'd love to have you join thousands of my other students.
I studied psychology at the University of Utah and ever since then I've been interested in what creates happy, productive, friendly individuals. Over the last 6 years, I've cultivated an understanding of some of these principles and I'm happy to share them with you now.
Want to find out more? Check out my site, How To Happy
"Best rap advice ever this helped me so much thank you" - Quote from an early student
I am also a rap and poetry coach that would love to help you take your lyricism and talents to the next level.
I have been rapping for over 10 years and teaching rap for 5 years. I've won several awards for both rap and poetry. For the last 4 years, I've been running a how to rap channel on Youtube that provides various tips and tricks for aspiring artists.
If there's ever anything I can do to help you, please let me know.