Supply Chain and Operations Performance

• Master the tools and principles of Supply Chain and Operations Performance to have an "impact" on your business's operations - manufacturing, services, industrial operations and production.

• Equip yourself to take a leading role in your workplace - defining and driving performance and business success.

• Understand the fundamental dimensions of business operations and the core tools and essential approaches to improve them.

• Become the authority in your team on improving the supply chain and operational systems in your business

  
  

This MBA style course on "Supply Chain and Operations Performance" will prepare and empower you to make a real difference in your organization.

This course is for the new or aspiring manager, the ambitious engineer, high flying consultant, the hands-on planners and the practical business analysts.

Business operations come in all shapes and sizes with a host of unique challenges, but the fundamentals of running successful and efficient operations all contain the same fundamentals. Without a grasp of these, no manager can apply the core principles or techniques of business operations management, strategy, design and improvement.

Take control of your career and equip yourself to understand the real nature of business operations and how you can be the key to unlock their potential!

About Laurence Gartside

Laurence Gartside is a management consultant and business operations coach with a master’s degree in manufacturing, engineering and management from the University of Cambridge. He has consulted for and led numerous major improvement projects for companies around the world and is the founder of Rowtons Training.

Full Course Contents

1. Perspective - The Big Picture

• Basics of supply chain and operations

• Top-level business performance metrics

• Contribute to overall business financial performance

• Areas of supply chain and operations success

  
  

2. Value, Output and Costs

• Output and value

• Costs and waste

• Productivity and efficiency

  
  

3. Customer & Employee Experience

• Customer satisfaction and the "Net Promoter Score"

• Delivery, order fulfillment and stockouts

• Employee satisfaction and engagement

  
  

4. Inventory, Investment & Capital

• Capital employed and inventory investment

• Inventory turnover and "Days Inventory Outstanding"

5. Cash flow

• Cash flow management

• Measuring cash flow with the "Cash Conversion Cycle"

6. Variation, Flexibility, Resilience and Risk

• Dealing with variation and uncertainty of supply and demand

• Demand forecasting accuracy

• Flexibility, resilience and risk

• Improving supply chain and efficiency

  
  

7. Wider Supply Chain

• Safety, compliance, innovation and growth

• Evaluating customer and supplier performance

• Building relationships with customers and suppliers

8. Conclusion

• Delivering success in your supply chain and operations

Take control! Boost your career and your business!  Start learning today!