Supply Chain and Operations Performance

Define the output as the quantity of value created and delivered to customers, and measure it to align operations with demand, drive revenue, and profits.

Analyze supply chain and operations costs from procurement to energy, and distinguish direct from indirect expenses, identifying waste via total cost measurement and Pareto analysis to protect profits.

Define productivity and efficiency as outputs per unit of inputs, such as driver hours or ingredients per unit produced, and use these ratios as supporting management metrics with clear definitions.

Understand how customer satisfaction drives value in the supply chain and signals future demand and revenue. Learn practical methods to measure, record, and track satisfaction, including the net promoter score.

Learn how delivery, order fulfillment, and stockouts affect customer satisfaction and profits, using metrics like on-time in full and fill rate to balance inventory and service.

Drive supply chain and operations performance by strengthening employee satisfaction and engagement through tracking feedback, turnover, and safety, and by implementing leading measures and anonymous feedback channels to boost retention.

Track capital employed and inventory investment as working capital, focusing on average inventory and types—raw materials, work in progress, finished goods, and inventory in transit.

Drive cash flow and profitability by tracking inventory turnover and days inventory outstanding, and using gmroi to gauge inventory profitability across time and peers.

Stay with it as you near the finish of the supply chain and operations performance course, keeping momentum and cracking on.

Master cash flow management by shortening the cash conversion cycle and optimizing inventory levels. Speed up getting paid and slow down spending to improve supply chain and operations performance.

Learn the cash conversion cycle as the cash flow metric, using days payable outstanding, days inventory outstanding, and days sales outstanding, influenced by forecasting and scheduling to improve inventory turnover.

Quantify and manage demand and supply variation by plotting demand rate over time, tracking replenishment lead times, and calculating lead time demand to set the reorder point and safety stock.

Forecast demand accurately to reduce supply chain risk, using uncertainty, seasonality, and trends, measure accuracy with metrics and collaborate with suppliers and customers to improve purchasing, workforce, and capacity planning.

Build a flexible, resilient supply chain using time, capacity, and inventory buffers to withstand disruptions and reduce variation in demand and supply, mitigating risk.

Improve supply chain and efficiency by reducing delays, cutting uncertainty, and lowering decision tiers through collaborative planning and vendor managed inventory.

Explore safety, compliance, sustainability, innovation, and growth as key performance drivers in supply chain operations. Track metrics such as accidents per employee, regulatory violations, energy use, and carbon footprint.

Evaluate customers and suppliers to boost supply chain performance by tracking on-time delivery, late change requests, quality, and data accuracy, while fostering trust through shared evaluation.

Develop trust-based relationships with key suppliers and customers to boost integration, visibility, and mutual profitability across the supply chain, with selective collaboration and better demand responsiveness.

Explore how supply chain and operations performance drives net profit, return on capital employed, and cash flow by measuring output value, costs, customer satisfaction, inventory, throughput times, flexibility, and resilience.

Congratulate learners on completing the course, encourage applying the knowledge, and invite them to leave or edit a rating to help others discover the course.

Explore three follow-up operations management resources: the goal with the theory of constraints, Slack and Jones's textbook, and Hollweg's process theory for practitioners.

Learn how to download, update, and share your Udemy certificate after finishing 100% of the course, including changing your name and language and exporting as pdf or jpeg.