Successful cross-cultural management
4.3 (18 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,659 students enrolled

Successful cross-cultural management

Land your next position. Success in cross-cultural teams! Be better manager. It's time to find different ways to think!
4.3 (18 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5,659 students enrolled
Created by Jouni Ruotanen
Last updated 6/2020
Current price: $23.99 Original price: $39.99 Discount: 40% off
2 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 4.5 hours on-demand video
  • 7 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Learn new management skills: design thinking, total quality management, lean management
  • Get strategic view to management: SWOT analysis, balanced scorecard
  • Helpful techniques for managing different cultures: linear responsibility chart, feedback, norms and rules
  • Useful templates and tools for management: value stream mapping, change readiness survey
  • New ways of thinking for solutions: AIDA approach, knowledge sharing spiral
  • Better manager principles to follow
  • Cross-cultural triangle: communication, culture and structure
  • Document templates need office software
  • Open mind for new techniques
  • No previous experience is needed

Learn essentials skills needed with cross-cultural management!

This course is build up with three dimensions for success. The most important skills are in communication, culture and structure. You will learn practical skills to improve all the areas with tools and techniques. You don't need to be an expert when you start. Follow the steps and become!

We are living in multi-cultural world

Do you have a cross-cultural team to manage? Do you need to move to another country? Look no further, enroll to this course and you will learn perfect skill set to manage people from different background successfully. In today's working life we have our history and background, you as a manager need to understand how it affects to your team success.


It can be difficult to meet new people, get to know about culture and be in new situations. Cross-cultural management is often underestimated, but it's something we are constantly working in. We are no longer in one location, we come from different backgrounds, experiences and cultures. People also move to new locations.

Take this course to be ready for your next position. Take this course to understand people.

  1. How to communicate

  2. How to be advance leader

  3. How to setup targets and follow results


During the course you will learn management tools, techniques and strategic  perspective for cross-cultural management. You're not only learning to understand, but also to make next movement fast in cross-cultural environment. While you take these lectures, you will get to know more and more about the differences and how you should manage it out.

Take this course to learn how to manage. Take this course to have new mindset, strategic mindset.

  1. Tools for management

  2. Techniques to master leadership

  3. Ways to be strategic manager, future leader


I will teach you not only theories, but also best practice in different countries. You will see how countries with different history have affections to current culture, management and communication. Combined by effective tools, you learn to how deal with people and structures. You must be better in understanding, but also in putting yourself into new situations. Be more open.

Take this course to learn about culture. Take this course to get keen on new ways to do things.

  1. Best practice, learn from others

  2. Examples from different cultures

  3. Get new job, change a career path

The course has all you need to be a next generation cross-cultural manager

  • Methodology - as a key to start

  • Tools and practice - to become better

  • Examples - to understand more

  • Tips - not to fail

  • Background - as a context.

Continuous updates and new materials!

Course has recently more content to learn how to avoid failures and reach success since beginning of your new assignment or team change. New section describes typical problems and gaps in cross-cultural management and tips. And once you know this, you are able to avoid any issues later.

Latest updates

You will start this course with recognizing your strengths and weaknesses to become better manager. These will help you to improve and know which areas need more training. Learn about these examples and become better.

If you ever need advice or want to ask your instructor is available. New materials and lectures are added all the way your learning, come back often.

Who this course is for:
  • Managers of all experiences
  • Future leaders for any size of team
  • People working in cross-cultural environment
  • Person in a challenge for working with different nationalities
Course content
Expand all 81 lectures 04:29:43
+ Introduction
2 lectures 06:14

Short introductions to course topics.

Preview 03:43

This will be the starting point for the course. You will get to know why it's important to have cross-cultural, not multi-national management.

Today's world we work virtually and in same locations. People move around the world, travel around the world and get to know each other around the world. Some of us are international, but some of us not. For a manager it's important to know how to manage different people, expectations, communications and strategies.

+ Let's start better management
4 lectures 12:27

What you'll learn about starting better cross-cultural management

Preview 01:43

How to start better cross-cultural and team management

Start better management

What are good manager's strengths

Recognize your strengths

What are weaknesses for a manager

Recognize your weaknesses
+ Cross-cultural Management Essentials
4 lectures 18:33

What cross-cultural essentials means

Preview 00:36

How management combines culture, communication and structure

Cross-cultural Management Triangle

What kind of problems there can be in multicultural teams and how to tackle them for better success

Typical Problems in Multicultural Teams

A short heads up what's coming next in this course

How this course will continue
+ Understanding cultures in management
10 lectures 24:32

Learn to adapt your management in different countries

Understanding cultures in management

How to manage teams in Europe

Cross-cultural management in Europe

How to manage in Finland


How to manage in Germany


How to manage in Italy


How to manage in Poland


How to manage teams in Asia

Cross-cultural management in Asia

How to manage in Indonesia


How to manage in Singapore


How to manage in Taiwan

+ Understanding differences
6 lectures 21:34

Cultures, people and countries are differerent

Preview 00:49

What affects to culture? What is our origin, history and how this has affected to us? This section will open up the topic.

Cultures are different

We all have many sides. We are at home or we are at work. How we act in different situations is highly dependent on our childhood, experiences and education.

People are different

Each country has characteristics which are good to know. Both culture and people make a country, but country itself is also established longer time ago or rather recently.

Countries are different

How to understand motives? Maslow's hierarchy of needs is practical way to understand what motivates me, you and others.

Maslow's hierarchy of needs

In this section you'll learn SWOT analysis tool, how it can be used and what's essential.

SWOT analysis

A quick question list to understand differences

Checklist: Understanding differences
3 questions
+ Examples about culture
9 lectures 40:11

Introduction how to understand and compare different cultures.

Introduction for culture examples

Lecture about Finnish culture

Finnish culture

Lecture about German culture

German culture

Lecture about Indonesian culture

Indonesian culture

Lecture about Italian culture

Italian culture

Lecture about Polish culture

Polish culture

Lecture about Singaporean culture

Singaporean culture

Lecture about Taiwanese culture

Taiwanese culture

Lecture about Vietnamese culture

Vietnamese culture
+ Management processes
9 lectures 29:43

How we can define management processes

What you'll learn about management processes

Every co-operation is based on trust. It can be between people, but also organizations need trust. How it can be build with new team?

Build trust

We are more easy to work with similar people. How we create relationships? How a manager should see relationships?

Understand relationships

Leadership is always planning. You need to plan the outcome and how to get there.

Have a plan

Because cross-cultural teams come from different backgrounds, you must have common norms and rules for your team. How to create them?

Common norms and rules

Total Quality Management is whole company or organization's way of doing, putting customer expectations first. For a cross-cultural team this management technique is good because then all backgrounds will not affect, but the common target is customer.

Total Quality Management

You can use change readiness survey many ways or take best parts of it before starting with new team. Learn the basics.

Change readiness survey

Lean management is a way to get faster results by organizing better. Cross-cultural team can take this another guideline.

Lean management

Value stream mapping aims to reduce waste. It can be working wrong way, getting too good results or waiting time. For cross-cultural team ways of working and thinking are different. Value stream mapping helps to avoid wrong behavior.

Value stream mapping

A quick check after completing section

Checklist: Management processes
3 questions
+ Examples about management
8 lectures 28:55

Learn the differences of management styles or worker expectations in different countries by these examples. Don't forget to self-practice and study as well.

Introduction for management examples

Lecture about Finnish management

Finnish management

Lecture about German management

German management

Lecture about Indonesian management

Indonesian management

Lecture about Polish management

Polish management

Lecture about Singaporean management

Singaporean management

Lecture about Taiwanese management

Taiwanese management

Lecture about Vietnamese management

Vietnamese management
+ Communication processes
7 lectures 14:49

You need to know which way is the best for different people or different cultures. Communication is manager's main job. How you do it affects a lot how you will get results or fail.

Use right ways

Don't make mistakes, avoid wrong doing. Use different materials.

Use localized material

Communication is also internal, person to person. Manager is not always there, you need to connect people to each other. Learn how to do it.

Connect people

Attention, Interest, Desire and Action. This approach is from marketing, but it's suitable for management as well. How to make effective communication?

AIDA approach

One underestimated way to communicate is feedback, good or bad. Learn how to use it.


Learn how to use LRC for communication

Linear responsibility chart

A quick check for learning so far

Checklist: Communication processes
3 questions
+ Examples about communication
8 lectures 33:38

Go through examples of different countries in communication to get used to different ways and different materials.

Introduction for communication examples

Lecture about Finnish communication

Finnish communication

Lecture about German communication

German communication

Lecture about Indonesian communication

Indonesian communication

Lecture about Polish communication

Polish communication

Lecture about Singaporean communication

Singaporean communication

Lecture about Taiwanese communication

Taiwanese communication

Lecture about Vietnamese communication

Vietnamese communication