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Successful cross-cultural management

Name: Successful cross-cultural management
Rating: 4.1 (49 reviews)

Land your next position. Success in cross-cultural teams! Be better manager. It's time to find different ways to think!

Created byJouni Ruotanen

Last updated 8/2025

English

What you'll learn

Learn new management skills including design thinking, quality, lean, strategic analysis and interacting with people
Helpful techniques for managing different cultures by for example linear responsibility chart, feedback, setting norms and rules to improve communication
You get useful templates and tools for your management including spreadsheets to classify steps needed to make real improvement!
You can become more successful in interacting with people from different cultures, this course has practical examples too!

Course content

14 sections • 115 lectures • 5h 38m total length

What you'll learn in this course3:43
Short introductions to course topics.
Motivation0:59
What will be learned in this course
Introduction2:31
This will be the starting point for the course. You will get to know why it's important to have cross-cultural, not multi-national management.

Today's world we work virtually and in same locations. People move around the world, travel around the world and get to know each other around the world. Some of us are international, but some of us not. For a manager it's important to know how to manage different people, expectations, communications and strategies.

What you'll learn about starting better management1:43
What you'll learn about starting better cross-cultural management
Start better management3:05
How to start better cross-cultural and team management
Recognize your strengths2:55
What are good manager's strengths
Recognize your weaknesses4:44
What are weaknesses for a manager
Do you see opportunities3:11
How many opportunities you can see always
Is there any threats3:08
Are you too worried about threats

Cross-cultural Management Essentials Introduction0:36
What cross-cultural essentials means
Cross-cultural Management Triangle11:16
How management combines culture, communication and structure
Typical Problems in Multicultural Teams4:34
What kind of problems there can be in multicultural teams and how to tackle them for better success
Improve Your Cultural Fluency2:54
What kind of benefits you can achieve by improving your cultural fluency and what kind of questions you can address to yourself
How this course will continue2:07
A short heads up what's coming next in this course

Understanding cultures in management1:19
Learn to adapt your management in different countries
Cross-cultural management in Europe1:33
How to manage teams in Europe
Finland2:57
How to manage in Finland
Germany3:42
How to manage in Germany
Italy1:13
How to manage in Italy
Poland3:15
How to manage in Poland
Cross-cultural management in Asia1:50
How to manage teams in Asia
Indonesia2:45
How to manage in Indonesia
Singapore3:05
How to manage in Singapore
Taiwan2:53
How to manage in Taiwan
Thailand2:45
How to manage in Thailand
Vietnam2:52
How to manage in Vietnam

What you'll learn about differences0:49
Cultures, people and countries are differerent
Cultures are different4:45
What affects to culture? What is our origin, history and how this has affected to us? This section will open up the topic.
People are different3:59
We all have many sides. We are at home or we are at work. How we act in different situations is highly dependent on our childhood, experiences and education.
Countries are different3:25
Each country has characteristics which are good to know. Both culture and people make a country, but country itself is also established longer time ago or rather recently.
Maslow's hierarchy of needs5:12
How to understand motives? Maslow's hierarchy of needs is practical way to understand what motivates me, you and others.
SWOT analysis3:24
In this section you'll learn SWOT analysis tool, how it can be used and what's essential.
Practice: SWOT analysis0:42
This is your task for making your first SWOT analysis, next lecture will give you an answer how to solve it
Case: New product or product line3:29
Example for SWOT analysis
Checklist: Understanding differences

Introduction for culture examples2:32
Introduction how to understand and compare different cultures.
Finnish culture4:17
Lecture about Finnish culture
German culture5:55
Lecture about German culture
Indonesian culture5:06
Lecture about Indonesian culture
Italian culture2:40
Lecture about Italian culture
Polish culture3:29
Lecture about Polish culture
Singaporean culture5:32
Lecture about Singaporean culture
Taiwanese culture5:11
Lecture about Taiwanese culture
Thai culture2:44
Lecture about Thai culture
Vietnamese culture5:29
Lecture about Vietnamese culture

What you'll learn about management processes0:57
How we can define management processes
Build trust2:44
Every co-operation is based on trust. It can be between people, but also organizations need trust. How it can be build with new team?
Understand relationships1:55
We are more easy to work with similar people. How we create relationships? How a manager should see relationships?
Have a plan2:27
Leadership is always planning. You need to plan the outcome and how to get there.
Common norms and rules2:43
Because cross-cultural teams come from different backgrounds, you must have common norms and rules for your team. How to create them?
Total Quality Management4:52
Total Quality Management is whole company or organization's way of doing, putting customer expectations first. For a cross-cultural team this management technique is good because then all backgrounds will not affect, but the common target is customer.
Practice: Total Quality Management0:37
This is your task for making your first practice in Total Quality Management, next lecture will give you an answer how to solve it
Case: Benefits of using Total Quality Management1:19
Why you should use TQM
Change readiness survey3:00
You can use change readiness survey many ways or take best parts of it before starting with new team. Learn the basics.
Lean management4:50
Lean management is a way to get faster results by organizing better. Cross-cultural team can take this another guideline.
Value stream mapping6:15
Value stream mapping aims to reduce waste. It can be working wrong way, getting too good results or waiting time. For cross-cultural team ways of working and thinking are different. Value stream mapping helps to avoid wrong behavior.
Practice: Value stream mapping0:42
This is your task for making your first practice in value stream mapping, next lecture will give you an answer how to solve it
Case: Model for feature development2:19
How to use value stream mapping and improve for example time usage
Checklist: Management processes

Introduction for management examples1:17
Learn the differences of management styles or worker expectations in different countries by these examples. Don't forget to self-practice and study as well.
Finnish management3:34
Lecture about Finnish management
German management2:47
Lecture about German management
Indonesian management4:49
Lecture about Indonesian management
Italian management1:32
Lecture about Italian management
Polish management2:55
Lecture about Polish management
Singaporean management3:35
Lecture about Singaporean management
Taiwanese management5:14
Lecture about Taiwanese management
Thai management1:55
Lecture about Thai management
Vietnamese management4:44
Lecture about Vietnamese management

What you'll learn about communication processes1:07
How to communicate efficiently
Use right ways2:18
You need to know which way is the best for different people or different cultures. Communication is manager's main job. How you do it affects a lot how you will get results or fail.
Use localized material2:32
Don't make mistakes, avoid wrong doing. Use different materials.
Connect people1:42
Communication is also internal, person to person. Manager is not always there, you need to connect people to each other. Learn how to do it.
AIDA approach3:15
Attention, Interest, Desire and Action. This approach is from marketing, but it's suitable for management as well. How to make effective communication?
Practice: AIDA approach0:37
Your task is to think about communicating a bigger change by listing affected things
Case: Communicate bigger change3:23
Use AIDA approach to communicate big changes
Feedback2:14
One underestimated way to communicate is feedback, good or bad. Learn how to use it.
Practice: Feedback0:45
You learn how to use feedback collecting to solve issue with your project
Case: Use feedback to solve problem in one team2:08
How to use feedback and find solution
Strategic communication: Linkages0:58
Link people and messages
Linear responsibility chart1:41
Learn how to use LRC for communication
Practice: Linear responsibility chart0:35
You will practice how to make links between people and groups
Case: Linking People and Their Decision Making Power1:28
How to use LRC
Checklist: Communication processes

Introduction for communication examples1:41
Go through examples of different countries in communication to get used to different ways and different materials.
Finnish communication3:33
Lecture about Finnish communication
German communication4:28
Lecture about German communication
Indonesian communication5:18
Lecture about Indonesian communication
Italian communication1:22
Lecture about Italian communication
Polish communication2:37
Lecture about Polish communication
Singaporean communication4:37
Lecture about Singaporean communication
Taiwanese communication5:05
Lecture about Taiwanese communication
Thai communication2:32
Lecture about Thai communication
Vietnamese communication6:19
Lecture about Vietnamese communication

Requirements

Just an open mind to get into work!
No previous experience is needed of any tools, basic office programs are useful to make your own templates in practice!

Description

Hey! I'm sharing in this course my long experience in many countries. You get to know cultural, managerial and communicational differences to success. It's not always needed to highlight differences, but in understanding expectations and opportunities you're more ready for challenges. Whatever is your next career step or location, this course is your kick start to success!

Learn essentials skills needed with cross-cultural management!

This course is build up with three dimensions for success. The most important skills are in communication, culture and structure. You will learn practical skills to improve all the areas with tools and techniques. You don't need to be an expert when you start. Follow the steps and become!

We are living in multi-cultural world

Do you have a cross-cultural team to manage? Do you need to move to another country? Look no further, enroll to this course and you will learn perfect skill set to manage people from different background successfully. In today's working life we have our history and background, you as a manager need to understand how it affects to your team success.

Understanding

It can be difficult to meet new people, get to know about culture and be in new situations. Cross-cultural management is often underestimated, but it's something we are constantly working in. We are no longer in one location, we come from different backgrounds, experiences and cultures. People also move to new locations.

Take this course to be ready for your next position. Take this course to understand people.

How to communicate
How to be advance leader
How to setup targets and follow results

Executing

During the course you will learn management tools, techniques and strategic perspective for cross-cultural management. You're not only learning to understand, but also to make next movement fast in cross-cultural environment. While you take these lectures, you will get to know more and more about the differences and how you should manage it out.

Take this course to learn how to manage. Take this course to have new mindset, strategic mindset.

Tools for management
Techniques to master leadership
Ways to be strategic manager, future leader

Experiencing

I will teach you not only theories, but also best practice in different countries. You will see how countries with different history have affections to current culture, management and communication. Combined by effective tools, you learn to how deal with people and structures. You must be better in understanding, but also in putting yourself into new situations. Be more open.

Take this course to learn about culture. Take this course to get keen on new ways to do things.

Best practice, learn from others
Examples from different cultures
Get new job, change a career path

The course has all you need to be a next generation cross-cultural manager

Methodology - as a key to start
Tools and practice - to become better
Examples - to understand more
Tips - not to fail
Background - as a context.

Continuous updates and new materials!

Course has recently more content to learn how to avoid failures and reach success since beginning of your new assignment or team change. New section describes typical problems and gaps in cross-cultural management and tips. And once you know this, you are able to avoid any issues later.

Latest updates

You will start this course with recognizing your strengths and weaknesses to become better manager. These will help you to improve and know which areas need more training. Learn about these examples and become better.

If you ever need advice or want to ask your instructor is available. New materials and lectures are added all the way your learning, come back often.

Who this course is for:

Managers of all experiences
Future leaders for any size of team
People working in cross-cultural environment
Person in a challenge for working with different nationalities

Successful cross-cultural management

What you'll learn

Explore related topics

Course content

Introduction3 lectures • 7min

Let's start better management6 lectures • 19min

Cross-cultural Management Essentials5 lectures • 21min

Understanding cultures in management12 lectures • 30min

Understanding differences8 lectures • 26min

Examples about culture10 lectures • 43min

Management processes13 lectures • 35min

Examples about management10 lectures • 32min

Communication processes14 lectures • 25min

Examples about communication10 lectures • 38min

Requirements

Description

Who this course is for: