A Practical Path to Succeed with Business Processes

Business Process Management (BPM): design process architecture, governance, process mapping, and work instructions.

New

Created bySøren Pommer

Last updated 7/2026

English

What you'll learn

Build a common understanding of business processes, how they create value, and where breakdowns and inefficiencies occur
Design a practical process architecture that connects strategy, operations, and ownership across your organization
Set up process governance that turns good intentions into accountability, decisions, and continuous improvement
Map business processes clearly and create work instructions that support consistent execution and training

Course content

4 sections • 15 lectures • 1h 56m total length

Introduction1:56
A quick introduction to this course. It has four main parts:
Common process understanding
Shared vocabulary and process-first thinking in core team.
Designing process architectures
Shape a process architecture that connects strategy to day-to-day work. We’ll clarify the main process levels and how they relate, show how to categorize processes into core, support, and management, and review widely used frameworks with their pros and cons—so you can choose what fits your context.
Establishing process governance
Establishing clear process governance turns good intentions into continuous improvement. This course gives you the essentials to design roles and decision rights that stick—how governance fuels improvement, what a Process Owner is accountable for, and how to define and apply process roles in practice.
Mapping processes consistently
Consistent mapping turns scattered diagrams into a common language. This course helps you establish a standard at every level—choose a clear notation (shapes, colors, labels), define how work instructions sit inside processes, and use reusable components to keep instructions consistent and easy to maintain.
25 ways business processes can create value11:36
The goal of this lesson is to prepare you to explain to senior management how business processes can create value.
Introducing the process vocabulary8:01
In this lesson I introduce the key vocabulary of business processes — so that you, your colleagues, and leadership can finally speak the same language when talking about how work actually happens.
Why process initiatives fail6:51
In this lesson, we unpack why so many process initiatives stall in year one—and what to do about it. You’ll learn to spot risks early and course-correct fast, use practical moves to secure sponsorship, adoption, and ROI, and apply a simple checklist to keep the work alive after launch.
How processes enable AI at scale14:02
The goal of this lesson is to understand why AI needs structured ways of working to scale — and how your process management practice becomes the foundation that makes enterprise AI reliable.

Introduction: Designing process architectures0:59
In this session you’ll get the background and inspiration to shape a process architecture that connects strategy to day-to-day work. We’ll clarify the main process levels and how they relate, show how to categorize processes into core, support, and management, and review widely used frameworks with their pros and cons—so you can choose what fits your context.
Process architecture fundamentals6:44
Design a process architecture that connects strategy to execution—linking value chains, ownership, systems, and improvement loops into one connected framework.
Process architecture frameworks9:31
Use the most common process architecture frameworks—APQC, SCOR, Value Chain, SOS, and ITIL—to design a coherent process landscape, weigh their pros and cons, and know when to combine them.

Introduction: Establishing process governance0:37
Clear process governance turns good intentions into real improvement. In this section, you’ll learn how to design practical governance structures, define roles and decision rights, understand Process Owner accountability, and apply process roles in practice. You’ll also learn how to assign ownership and use tools like RACI matrices to clarify responsibilities and support consistent execution.
Process governance fundamentals9:07
This lesson introduces the foundations of process governance—the system that connects strategy to everyday work. You’ll learn how to design a governance model that fits your organization, balance central and local ownership, define clear mandates for key process roles, and establish a governance rhythm that turns process documentation into living, continuously improving standard work.
Defining the Process Owner role9:38
In this lecture, you’ll learn what a Process Owner ideally does, why the role is essential for end-to-end performance, and how to select and empower the right candidates in your own organization.
Using organisational roles in process design8:03
In this lecture, you’ll learn how to define organizational roles (swimlanes) the right way—so processes become usable standard work, handoffs are clear, and employees can execute reliably with fewer errors.
Using RACI to clarify responsibilities5:57
In this lecture, you’ll learn when RACI is worth using, how to build it, and how to keep it current – so accountability stays clear and decisions move faster.

Requirements

+3 year's work experience to understand how organizations function in practice

Description

Business processes are how organizations actually get work done. When they are unclear, work becomes inconsistent, decisions slow down, and improvement is difficult. This course provides a practical path to establishing clear, shared ways of working using Business Process Management (BPM) principles.

You will learn how to build the foundations needed for a sustainable process program—from understanding how processes create value to designing a process architecture that connects strategy to everyday work. The course then shows how to establish process governance, define roles such as Process Owners, and clarify responsibilities using tools like RACI.

You will also learn practical process mapping techniques and how to create effective work instructions and SOPs that help teams execute work consistently. Instead of focusing on theory, the lessons emphasize practical structures, frameworks, and methods that organizations can apply immediately.

By the end of the course, you will understand how to design a simple but effective process framework, document processes clearly, assign ownership, and create the conditions for continuous improvement.

This course is designed for professionals responsible for defining or improving common ways of working in their organization, including operations managers, quality managers, transformation teams, and process owners. It provides a structured and practical starting point for building a sustainable process discipline.

Who this course is for:

At least 3 years of work experience, with enough exposure to understand how organizations function in practice.

A Practical Path to Succeed with Business Processes

What you'll learn

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Course content

Introduction: Process understanding5 lectures • 42min

Designing process architectures3 lectures • 17min

Establishing process governance5 lectures • 33min

Mapping processes consistently2 lectures • 23min

Requirements

Description

Who this course is for: