
Explore human centric innovation and data driven strategies to inform decision making and drive strategic product development through a multidisciplinary approach.
Welcome to MTF. Strategic product development is a practical guide to research for learners today.
Prioritize user needs and experiences in human centric innovation, designing intuitive solutions guided by empathy to anticipate preferences and boost customer satisfaction and brand trust.
Turn research data into actionable insights using statistical analysis, trend analysis, and data visualization; interpret findings to inform decisions, gain competitive advantage, and steer customer-centric, market-driven product development.
Ground human centered design principles with empathy-based insights to fuel ideation, then prototype and iterate to bring user-centered ideas to life. Use rapid prototyping and feedback loops for continuous improvement.
Use surveys and questionnaires to gather quantitative data from large samples, and interviews, focus groups, and observational studies to gather qualitative insights for data-driven, analytics-informed decisions.
Learn qualitative research methods for product development, including user interviews with rapport and probing. Explore focus groups with structured dialogue and immersive observational techniques like ethnography and contextual inquiry.
Explore quantitative research approaches for strategy formulation through surveys and experiments, data analysis with regression, correlation, and hypothesis testing, and visualize results to support evidence-based decisions and benchmarking.
Analyze customer feedback from multi-channel sources in real time, using sentiment analysis, text mining, and thematic analysis to drive strategy refinement and continuous improvement.
Prototype ideas with wireframes, mockups, and interactive prototypes, then rapidly iterate, conduct usability testing, and validate with user and stakeholder feedback to deliver a delightful product.
Foster collaborative decision making in innovation teams through open communication, cross-functional collaboration, and diverse perspectives, and evaluate ideas using clear criteria aligned with strategic goals.
Translate research findings into actionable strategies that drive business growth, align with business objectives and customer needs, and set smart goals while monitoring performance and staying agile.
Learn to conduct effective in-depth interviews to elicit rich, detailed data from respondents, and strengthen your ability to gather and interpret qualitative information across research contexts.
Conduct in-depth interviews as a semi-structured qualitative method to explore experiences, motivations, and why and how behaviors occur through face-to-face or virtual 1-to-1 conversations.
Explore how in-depth interviews use open-ended questions and a semi-structured approach to elicit rich, authentic, non-numerical data on participants' motivations, beliefs, and attitudes.
Leverage in-depth interviews to gain understanding of experiences, thoughts, and emotions, adapt questions in real time, and collect rich qualitative data with high validity in 1-to-1 conversations that build rapport.
Use in-depth interviews to explore complex topics and capture diverse perspectives, experiences, and underlying factors. This qualitative method supports theory development, program evaluation, policy insights, and mixed-method research.
Master in-depth interview techniques to collect high quality data, build rapport, and uncover nuanced, authentic insights. Practice ethical principles, informed consent, confidentiality, and probing to ensure reliable, valid research outcomes.
Develop a practical guide to creating a semi-structured interview framework by defining objectives, reviewing literature, identifying themes, crafting open-ended questions, and piloting for clarity.
Develop an interview guide for strategic product development research by avoiding leading questions and jargon, asking open-ended, clear, concise questions that invite honest responses.
Present yourself professionally in interviews to build trust, ensure data quality, and uphold confidentiality through respectful attire, open body language, active listening, empathy, and cultural awareness.
Balance authenticity and professionalism to build trust with participants while upholding ethical guidelines and research rigor. Co-create knowledge with respect for autonomy, confidentiality, and power dynamics.
Balance authenticity with professionalism in research by establishing clear boundaries, practicing empathy and active listening, and maintaining objectivity while safeguarding ethics, consent, confidentiality, and reflexive critique.
Balance authenticity with professionalism to cultivate trust, mutual respect, and meaningful dialogue with participants, while respecting boundaries, confidentiality, and consent, and ensuring ethical conduct and rigorous data collection.
Clear and concise language shapes interview quality in qualitative research by ensuring questions and prompts are understood, fostering open engagement and facilitating high-quality, coherent data.
Master verbal and non-verbal cues to improve in-depth interviews by interpreting tone, pitch, speed, body language, and eye contact, building rapport and data accuracy.
Interpret verbal cues for interviewers to identify key themes by listening to words and phrases, and analyze tone, emphasis, and pace to reveal emotions, confidence, and engagement.
Explore non-verbal cues such as body language, facial expressions, and gestures to gauge comfort and engagement in interviews, and interpret posture and eye contact to adjust accordingly.
Develop proficiency in integrating verbal and nonverbal cues through active listening, observation, probing, and reflective feedback, supported by detailed notes and ongoing practice.
Enhance qualitative research by attentively managing environmental factors, minimizing distractions, and creating a comfortable, accessible space with proper seating, lighting, and temperature to boost data quality.
Prepare the interview environment for comfort, privacy, accessibility, and minimal distractions, test equipment, greet participants, build rapport, offer breaks as needed, and foster flexibility for high-quality qualitative data.
Obtain informed consent and voluntary participation with clear data use and the right to withdraw, while protecting confidentiality through pseudonyms and offering debriefing resources.
Start interviews by building rapport through a warm greeting, small talk, and clear purpose, then set expectations, practice active listening, and foster trust to promote open, respectful collaboration.
Let respondents lead qualitative interviews to empower them to share experiences openly and honestly, yielding rich and detailed data that enhances research validity and ethical trust.
Let respondents lead interviews by starting with open-ended questions, practicing active listening, and using follow-up probes; maintain flexibility, summarize insights, and foster a collaborative, bias-aware research environment.
Manage the pace of interviews to balance thorough topic exploration with efficient data collection in qualitative research, adapting to context to sustain engagement and cover all topics within time.
Plan the interview with topic sequencing and time estimates, then practice active listening and adjust pace to cues, while clarifying and summarizing to stay efficient.
Probing uses follow up questions and prompts in interviews to elicit deeper responses and enrich data collection through silent probing, echo probing, nonverbal cues, and elaboration.
Learn to avoid leading questions and closed-ended probes that bias data, interrupt participants, and undermine interview validity, while practicing active listening and neutral follow-ups.
Note taking anchors qualitative research by capturing insights, observations, and reflections during interviews and fieldwork, acts as a memory aid, and organizes data for analysis, themes, and collaboration.
Capture key points, themes, and researcher reflections using abbreviations and structured formats. Organize notes by interviews and questions, and include visual aids to enhance analysis.
Capture rich qualitative data through structured, annotated note-taking that fuels analysis, synthesis, and theory development while saving time and enhancing credibility.
Develop interviewing skills through role playing exercises, mock interviews, and real-world practice in diverse settings. Seek feedback, reflect, and set goals to improve technique, communication, and reporting in qualitative research.
Using recording equipment captures participants' voices verbatim, preserving tone and context for accurate data analysis. Audio and video records support thematic coding, pattern identification, transparency, and credible findings.
Decide between verbatim and clean transcripts for interviews based on research goals, and include time codes for reference. Use transcription software, verify fidelity, and consider outsourcing for fast, confidential results.
Gain a professional briefing on how work is evaluated, trusted, and rewarded in 2026, with a tool-agnostic update on value creation, ai, judgment, and accountability.
Pause to reset and reflect on what worked and what didn't, identify durable practices, and adopt ai as a baseline to improve judgment and outcomes in 2026.
Retain the durable 2025 workflow, clear problem framing, high quality inputs, AI assistant, human validation, and clear thinking and judgment to drive outcomes that matter in 2026.
In 2026, professionals are judged by prioritization and outcomes, not volume. Focus on making the right decisions, explainability of your reasoning, and owning the results to stand out.
In 2026, experimentation yields to operations as AI becomes operational in daily workflows, demanding consistency, repeatability, and reliable results for task and decision support.
Define problems clearly before solving, navigate ambiguity with decisive actions, and explain your work succinctly across teams to enable faster adoption and trusted decisions in 2026.
Speed with responsibility: separate decisions into low-risk and high-stakes, accelerate where safe with AI support, but preserve human judgment, accountability, and ownership for high-stakes outcomes.
Learn when to use and not use AI in 2026; treat AI outputs as advice, validate high-stakes decisions with human judgment, and explain AI reasoning to protect trust.
In 2026, focus on meaning over volume by framing insights around decisions, filtering noise, and delivering clarity, implications, and confidence that guide action.
Frame every task before using any tool by asking what decision this supports, what could go wrong, and who owns the outcome across data science, DevOps, product, CX, and management.
Build career defensibility in 2026 by focusing on defensible work that relies on judgment, trust, and domain depth, since defensible work compounds over time.
Build durable capabilities: judgment, domain expertise, and ethical judgment to turn AI outputs into real impact beyond shifting tools.
Stop busywork that offers no impact, keep habits that build defensibility and trust, and build one habit that strengthens judgment across any discipline.
Welcome to 'Strategic Product Innovation: Research & Design', a comprehensive course designed to equip you with the essential skills to drive product success through strategic research and human-centric design. In today's competitive market, understanding your customers and making data-driven decisions is paramount. This course provides a practical, step-by-step guide to mastering the methodologies that will set you apart.
You'll begin with an introduction to human-centric innovation, learning how to deeply understand user needs and translate them into actionable insights. We'll delve into a variety of data collection techniques, covering both qualitative and quantitative research methods, enabling you to gather robust and reliable data. You will learn to analyse customer feedback and competitor data to refine your product strategies.
This course emphasises the importance of prototyping and iterative testing, allowing you to validate your ideas and minimise risk. You'll also learn how to foster collaborative decision-making within innovation teams, ensuring that your product development process is efficient and effective. Finally, we'll guide you through the process of translating research findings into actionable strategies, bridging the gap between insights and real-world implementation.
Whether you're an aspiring product manager, an entrepreneur, or a business professional looking to enhance your strategic skills, this course offers valuable tools and techniques. Join us and learn how to create products that resonate with your audience and achieve market success. This course is provided by MTF institute, and taught by Alex Amoroso, a highly experienced professional in the research and product development fields. Enrol today and transform your approach to product innovation!
Course Author
Dr. Alex Amoroso, PhD
Lead UX & Product Researcher | Head of School (MTF)
Dr. Alex Amoroso is a Senior UX and Product Researcher with over 10 years of experience helping organisations turn research and data into better product decisions.
Her work sits at the intersection of research, product strategy, and decision-making. She has conducted large-scale studies with over 6,000 users across B2B and B2C environments, producing 30+ research reports that have directly informed product direction, user experience design, and innovation initiatives.
She has worked with organisations across Europe on data-driven products, analytics platforms, and IoT systems—partnering with cross-functional teams to translate complex insights into clear, actionable decisions.
Alongside her industry work, Dr. Amoroso teaches Advanced Research Design and Methodologies to doctoral students and serves as Head of the School of Business and Management at the Institute of Management, Technology and Finance.
She holds a PhD in Health Anthropology, with research focused on human behaviour, environmental stress, and quantitative data analysis. Her academic work has been published in multiple peer-reviewed journals.
In her courses, she combines:
Academic rigour
Real-world product case studies
Practical frameworks you can apply immediately
Her focus is simple:
help professionals move from insights → decisions → impact.
Course provided by MTF Institute of Management, Technology and Finance
MTF Institute is a global educational and research institute headquartered in Lisbon, Portugal. We offer hybrid business and professional education in the areas of Business and Management, Science and Technology, and Banking and Finance.
MTF Institute R&D Center conducts research in Artificial Intelligence, Machine Learning, Data Science, Big Data, Web3, Blockchain, Cryptocurrency and Digital Assets, Digital Transformation, Fin-tech, E-commerce, and the Internet of Things.
MTF Institute is an official partner of Deloitte, IBM, Intel, and Microsoft, and is a member of the Portuguese Chamber of Commerce and Industry and the Union of Trade and Services Associations of Lisbon.
MTF Institute has a global presence across 216 countries and territories and has been chosen by more than 1 mln. students.
Exclusive: The Career Accelerator Edition
Why is this course unique?
By enrolling in this special edition, you unlock three strategic career advantages:
1. Dual Certification & Direct Verification Go beyond the standard. Upon completion, you will receive not only the Udemy certificate but also the Official MTF Institute Certificate and Student ID.
· Direct Validation: You will gain access to our automated system to issue your credentials instantly directly from the Institute.
· Credibility: This independent verification adds a layer of professional authority to your CV, recognized by our global partners.
2. Portfolio Building & LinkedIn Visibility In job market, visibility is everything. We don't just teach you skills; we help you showcase them.
· Show, Don't Just Tell: We encourage you to post your course projects and case studies directly to your professional profiles.
· Career Boost: Follow our guidelines to add your new certification to your LinkedIn profile correctly. This simple step significantly improves your visibility to recruiters and demonstrates your commitment to continuous professional development.
3. Access to a Global Professional Community Education is more powerful when shared. You are not learning alone.
· Network: Join thousands of professionals worldwide who trust MTF Institute.
· Stay Informed: Gain the opportunity to subscribe to our industry insights and newsletters, keeping you ahead of trends in management and technology.
Start your transformation from a student to a recognized professional today.