Udemy
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
Development
Web Development Data Science Mobile Development Programming Languages Game Development Database Design & Development Software Testing Software Engineering Software Development Tools No-Code Development
Business
Entrepreneurship Communication Management Sales Business Strategy Operations Project Management Business Law Business Analytics & Intelligence Human Resources Industry E-Commerce Media Real Estate Other Business
Finance & Accounting
Accounting & Bookkeeping Compliance Cryptocurrency & Blockchain Economics Finance Finance Cert & Exam Prep Financial Modeling & Analysis Investing & Trading Money Management Tools Taxes Other Finance & Accounting
IT & Software
IT Certifications Network & Security Hardware Operating Systems & Servers Other IT & Software
Office Productivity
Microsoft Apple Google SAP Oracle Other Office Productivity
Personal Development
Personal Transformation Personal Productivity Leadership Career Development Parenting & Relationships Happiness Esoteric Practices Religion & Spirituality Personal Brand Building Creativity Influence Self Esteem & Confidence Stress Management Memory & Study Skills Motivation Other Personal Development
Design
Web Design Graphic Design & Illustration Design Tools User Experience Design Game Design 3D & Animation Fashion Design Architectural Design Interior Design Other Design
Marketing
Digital Marketing Search Engine Optimization Social Media Marketing Branding Marketing Fundamentals Marketing Analytics & Automation Public Relations Paid Advertising Video & Mobile Marketing Content Marketing Growth Hacking Affiliate Marketing Product Marketing Other Marketing
Lifestyle
Arts & Crafts Beauty & Makeup Esoteric Practices Food & Beverage Gaming Home Improvement & Gardening Pet Care & Training Travel Other Lifestyle
Photography & Video
Digital Photography Photography Portrait Photography Photography Tools Commercial Photography Video Design Other Photography & Video
Health & Fitness
Fitness General Health Sports Nutrition & Diet Yoga Mental Health Martial Arts & Self Defense Safety & First Aid Dance Meditation Other Health & Fitness
Music
Instruments Music Production Music Fundamentals Vocal Music Techniques Music Software Other Music
Teaching & Academics
Engineering Humanities Math Science Online Education Social Science Language Learning Teacher Training Test Prep Other Teaching & Academics
Web Development JavaScript React CSS Angular Node.Js PHP HTML5 Typescript
AWS Certification Microsoft Certification AWS Certified Solutions Architect - Associate AWS Certified Cloud Practitioner CompTIA A+ Amazon AWS Cisco CCNA CompTIA Security+ Microsoft AZ-900
Microsoft Power BI SQL Tableau Data Modeling Business Analysis Business Intelligence MySQL Qlik Sense Data Analysis
Unity Unreal Engine Game Development Fundamentals C# 3D Game Development C++ Unreal Engine Blueprints 2D Game Development Mobile Game Development
Google Flutter iOS Development Android Development Swift React Native Dart (programming language) Kotlin Mobile App Development SwiftUI
Graphic Design Photoshop Adobe Illustrator Drawing Digital Painting Canva InDesign Character Design Procreate Digital Illustration App
Life Coach Training Personal Development Neuro-Linguistic Programming Personal Transformation Life Purpose Mindfulness Sound Therapy Coaching CBT Cognitive Behavioral Therapy
Business Fundamentals Entrepreneurship Fundamentals Business Strategy Freelancing Startup Business Plan Online Business Blogging Leadership
Digital Marketing Social Media Marketing Marketing Strategy Google Analytics Internet Marketing Copywriting Email Marketing Startup YouTube Marketing

BusinessOperationsCustomer Service

Start Improving Customer Service

Creating a Customer Service advantage in Your department or business through communication and Customer Management
Rating: 4.1 out of 54.1 (2,028 ratings)
8,716 students
Created by Symon Stephens
Last updated 12/2019
English
English [Auto]

What you'll learn

  • How to Improve Business and Personal Performance through Connecting with and Engaging Customers
  • How to Turn an Angry Customer into your Best Customer
  • How to Present your Message with Style and Attention to detail and content
  • What it takes to Deliver Great Customer service on a Personal level
  • Build rock solid Working relationships with Colleagues
  • Communication across a range of Mediums
  • The Art of Passing work along the Chain that inspires and Motivates people to Do their Best
  • Putting the measures into Place to Evidence how Customer Satisfaction is the Core of your Business difference

Requirements

  • None

Description

Creating a sustainable competitive advantage in your business or department can be a costly exercise if you focus on products or service rather than delivery.


In this course, Start Improving Customer Service, we take a fundamental look at what makes for good Customer Service, ways to implement a strategy into your team, and how to measure your success.


In this course you will learn:

Personal Benefits of Providing great Customer Service

Communication skills

Presentation, content, style and purpose of communication

Complaint Handling

How to Build Relationships

Creating great work and great Colleague relations

Common Causes of Complaints

Ways and Methods of Measuring your and your teams Successes


Some of the learning is brought to life through demonstration of the application of the models and there is a range of supporting resources to help you on your journey of growth as a professional interviewer.

30 Day Money Back Guarantee: Try this course for 30 days risk free. If you don't find the value in it for you, then you get your money back no questions asked.

Learn this key skill in business and management today and start to build the team around you that will carry your future successes with Customers who promote you every chance they get.

Good Luck

Symon


Who is this course for:

Front line Managers or Supervisors who are new to customer service or currently feel they lack the skills or confidence.

Small Business owners looking to grow their business and need a sustainable competitive edge.

Anyone interested in Customer Service but with limited knowledge on its parameters



Who this course is for:

  • Section Managers or Supervisors who want to improve their customer service skill
  • The Sole Trader or Entrepreneur looking to make Customer Service their competitive business advantage

Instructor

Symon Stephens
Personal Development Coach
Symon Stephens
  • 4.5 Instructor Rating
  • 2,095 Reviews
  • 11,685 Students
  • 3 Courses

For the last 22 years I have been working on UK Government and NHS healthcare initiatives helping people with long term mental and physical health conditions to radically transform their lives. I have a wide range of experience and training as well as a therapeutic background in Cognitive Behavioural Therapy.

Top companies choose Udemy Business to build in-demand career skills.
NasdaqVolkswagenBoxNetAppEventbrite
  • Udemy Business
  • Teach on Udemy
  • Get the app
  • About us
  • Contact us
  • Careers
  • Blog
  • Help and Support
  • Affiliate
  • Investors
  • Impressum Kontakt
  • Terms
  • Privacy policy
  • Cookie settings
  • Sitemap
  • Accessibility statement
Udemy
© 2022 Udemy, Inc.