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Stakeholders Relationships Management
Rating: 3.6 out of 5(31 ratings)
89 students

Stakeholders Relationships Management

Manage stakeholders effectively
Created byMohammad Emran
Last updated 6/2021
English

What you'll learn

  • Perform Stakeholders Identification Techniques
  • Perform Stakeholders Analysis Techniques
  • Apply Persona Analysis
  • Design Effective Communications Management Plan
  • Acquire most important Communication Skills
  • Learn and Apply Data Analysis Concept and Techniques
  • How to Keep Stakeholders Engaged

Course content

1 section14 lectures1h 14m total length
  • Introduction1:59
  • Overview5:18
  • Stakeholders Analysis8:40
  • Identify Stakeholders6:01
  • Understand The Context5:16
  • Salience Model6:28
  • Effective Communication Management Plan4:44
  • Persona Analysis3:48

    Define and apply persona analysis to categorize stakeholders by needs and objectives, aligning software features with different user journeys and system actors to manage relationships effectively.

  • Stakeholders Engagement6:09

    Develop stakeholder engagement through clear, consistent communication to build trust, inform and involve stakeholders, and continuously improve relationships using a plan-do-check-act cycle.

  • Data Gathering4:27
  • Data Analysis4:22
  • Data Presentation4:53
  • Facilitating Skills6:43
  • Summary5:53

Requirements

  • No

Description

This stakeholder Relationship management course will provides you with the principles of effective stakeholder management in your work environment. This Stakeholders relationship Management course will focus on the practical and theoretical aspects of Influencing, Negotiating & Communicating with stakeholders. You will learn how to build and maintain an ongoing relationship with stakeholders to ensure success in your job.

This stakeholder relationship management course will guide you on how to effectively manage a wide variety of stakeholders in your job context, either its usual operation or a project. In this course you will be provided with all best practices, tools, and techniques to identify, analyze, and group stakeholders, develop and execute stakeholders’ communications management plan to ensure best outcomes from your work and meet stakeholders needs, expectations, and requirements.


Outlines

1- Introduction

2- Overview

3- Stakeholders Analysis

4- Identify Stakeholders

5- Understand the Context

6- Salience Model

7- Effective Communication Management Plan

8- Persona Analysis

9- Stakeholders Engagement

10- Data Gathering

11- Data Analysis

12- Data Presentation

13- Facilitating Skills

14- Summary


Instructor Certificates:

· Certified Project Management Professional PMP

· Certified Business Analyst PMI-PBA

· Certified Agile Practitioner PMI-ACP

· Charted Project Management Consultant ChPMC

· Certified Scrum Master Professional CSMP

· Certified MS Project Professional MCTS

· Business Process Manager Professional BPMP

· Certified Management Consultant CMC

· Charted Business Management Consultant

- Certified Customer Experience Professional CXP

Who this course is for:

  • Brand Managers
  • Customer Experience Staff
  • Customer Success Staff
  • Chief Executives
  • Organizational Performance Development
  • Marketing Managers and staff
  • Customer Service Managers and staff
  • Customer Relations Manager and staff
  • Sales Managers and staff
  • IT Managers and staff