Stakeholder Management in Tricky Situations

Name: Stakeholder Management in Tricky Situations
Rating: 3.4 (2 reviews)

How to achieve project and product success by managing your stakeholders to support you

Last updated 7/2025

English

What you'll learn

Analyse your stakeholders as a project or product manager
Communicate to your stakeholders in project and product management
Resolve conflicts between stakeholders in project and product management
Resolve a problem with an unavailable stakeholder in project and product management
Get your stakeholders' attention in project and product management

5 sections • 9 lectures • 33m total length

Introduction2:18
Understand what this course is about, its content and instructor.

Conflicts between stakeholders3:21
How to resolve a situation where stakeholders have conflicting priorities.
An Unavailable Key Stakeholder4:24
How to manage a situation where a key stakeholder is continuously unavailable.
A stakeholder does not listen2:54
How to manage a situation when a stakeholder does not seem to listen to an important point.
A stakeholder drives scope creep3:43
How to manage when a stakeholder is continuously coming up with new requirements and drives scope creep.

For beginners and experienced project and product managers or product owners who want to improve their stakeholder management skills.

An introduction to the course with goals and content.
Stakeholder analysis by rating stakeholders against scales of power and interest to then analyse the result and understand if there are any changes you would want to make.
Create a communication plan based on the stakeholder rating in the previous exercise to ensure each stakeholder gets the right level of communication.
Run-through of four scenarios when stakeholders will need to be managed. The first one is a conflict between stakeholders, the second one is how to deal with an unavailable stakeholder, the third scenario is a stakeholder that does not listen to an important point you are making and the final and fourth scenario is when a stakeholder keeps requesting more and thereby introducing scope creep for your project or product. Each example has a number of steps you can take to carefully manage the situation and resolve any issues.
General advice and numerous strategies to influence stakeholders, for example how regular stakeholder meetings should be set up, how to think about escalation of an issue, how best to present data to stakeholders and keeping your stakeholders engaged in a positive way.
Tips for being successful in stakeholder management such as ensuring everyone is heard and avoiding surprising your stakeholders.