Stakeholder Analysis

Name: Stakeholder Analysis
Rating: 4.9 (7 reviews)

Stakeholder Analysis based on BABOK. Stakeholder types, Stakeholder Analysis techniques, overview of BABOK structure.

Created byNataliia Koponkina

Last updated 8/2022

English

What you'll learn

Define all the stakeholders on your project, not omitting someone important
Use Stakeholder Analysis techniques at daily work
Define and practice establishing of Stakeholder Collaboration approach
Study BABOK structure and main terms for easier exam preparation
Learn Stakeholder Analysis related tasks from BABOK

Course content

11 sections • 35 lectures • 1h 30m total length

Stakeholder Definition2:31
Define stakeholders and roles in business analysis using BABOK-based techniques to map stakeholder types, interactions, and engagement approaches across the project lifecycle, including agile perspectives.
Business Analyst1:26
Define the business analyst as a stakeholder in all analysis activities. Discover, synthesize, and analyze information from tools, processes, documentation, and stakeholders to understand enterprise problems and goals, drive changes.
Customer0:33
Identify the customer as an external stakeholder who uses the enterprise's products or services. Recognize that customers may have contractual or moral rights the enterprise must meet.
Domain Subject Matter Expert0:21
Explore a domain subject matter expert, who provides in-depth knowledge relevant to the business need or solution scope, including end users, managers, process owners, legal staff, and consultants.
End user0:19
Identify end users as stakeholders who directly interact with the solution. This group includes all participants in the business process or who use the product.
Implementation SME0:54
Explore the implementation subject matter expert, a stakeholder with specialized knowledge who guides deploying solution components and the entire solution, including roles like developers, system architects, and database administrators.
Operational support0:25
Learn how operational support manages and maintains systems daily, keeps solutions functioning, and delivers end user support, with roles like operation analyst, product analyst, helpdesk, and release manager.
Project manager0:31
Coordinate work to deliver a solution that meets a business need and achieves project objectives, balancing scope, budget, schedule, resources, quality, and risk; recognize common roles like project lead.
Tester0:42
Testers verify that solutions meet requirements and adhere to quality standards, determine verification methods from business analyst requirements, conduct the verification process, and minimize the risk of defects and failures.
Regulator0:26
Regulators define and enforce standards for the solution, drawing on legislation, corporate governance, audit standards, and organizational centers of competency, with roles including government, regulatory bodies, and auditors.
Sponsor0:34
The sponsor authorizes the work, controls budget and scope, initiates the business need, and develops a solution that meets it, with executive and project sponsor roles.
Supplier0:23
Identify suppliers as external stakeholders who provide products or services to the organization, with contractual or moral rights and obligations, and note that alternate roles include providers, vendors, and consultants.
Stakeholder Types

Stakeholders in BACCM2:42
Explore BACCM's six concepts: change, need, solution, stakeholder, value, and context, and how stakeholders are grouped by interest, impact, and influence within needs, changes, and solutions.
Knowledge Areas in BABOK3:27
Explore how the Babok defines six knowledge areas guiding business analysts through planning and monitoring, strategy analysis, requirements lifecycle management, elicitation with stakeholders, analysis and design, and solution evaluation.
Stakeholder Analysis through BABOK knowledge areas1:48
Trace how stakeholder analysis spans the six BABOK knowledge areas across the project lifespan, from plan and engage to manage collaboration, prioritize and approve requirements, and assess enterprise limitations.
Stakeholder Analysis in BABOK

Plan Stakeholder Engagement Overview3:15
Plan stakeholder engagement by conducting thorough stakeholder analysis to identify all stakeholders involved, analyze characteristics, and define collaboration, communication, and risk approaches early and iteratively.
Plan SA - Inputs, Guidelines and Tools, Output3:09
Identify inputs, guidelines, and tools for plan stakeholder engagement; analyze needs and evolving stakeholders, align business analysis and stakeholder collaboration approaches, and define the stakeholder engagement approach.
Plan SA - Elements8:32
Explore plan stakeholder engagement by identifying stakeholders, analyzing roles, attitudes, decision making authority and influence; plan collaboration and communication needs to ensure timely engagement throughout the project.
Plan Stakeholder Engagement

Manage Stakeholder Collaboration - Overview2:32
Manage stakeholder collaboration across the project lifecycle by engaging stakeholders, sustaining relationships, and communicating business analysis information to minimize risk and maximize positive reactions.
Manage Stakeholder Collaboration - Inputs, Guidelines and Tools, Output2:28
Analyze stakeholder collaboration by examining inputs, guidelines and tools, and outputs, and align engagement approach, objectives, and risk management to drive shared future-state outcomes.
Manage Stakeholder Collaboration - Elements2:35
Identify three elements of stakeholder collaboration: gain agreement on commitments, monitor stakeholder engagement, and foster collaboration. Practice regular, bidirectional communication and negotiation to minimize conflicts and keep elicitation results timely.
Manage Stakeholder Collaboration

Prioritize Requirements - Overview1:28
Prioritize and rank requirements to maximize value and support the overall solution scope. Plan and define prioritization schemes with stakeholder engagement, knowing priorities can change over time as context evolves.
Prioritize Requirements - Inputs, Guidelines and Tools, Outputs2:21
Prioritize requirements and designs using inputs such as requirements, designs, guidelines, tools, and business constraints, while incorporating domain knowledge and governance to produce prioritized requirements and designs.
Prioritize Requirements - Elements3:04
Prioritize requirements by analyzing basis for prioritization, challenges, and continual prioritization to balance benefits, costs, risks, dependencies, and regulatory needs while managing stakeholder tradeoffs.
Prioritize Requirements

Approve Requirements - Overview, Inputs, Guidelines and Tools, Outputs3:08
Approve requirements guides the final stage of the requirements lifecycle, enabling stakeholders to review, understand, and approve verified requirements and designs before solution construction begins.
Approve Requirements - Elements3:19
Define stakeholder roles and authority in approvals, manage conflicts to build consensus, and track and communicate approval with an auditable change history led by the business analyst.
Approve Requirements

Assess Enterprise Limitations - Overview, Inputs, Guidelines and Tools, Outputs4:30
Assess enterprise limitations within the solution evaluation process to reveal how culture, operations, technical components, and stakeholder interests constrain value. Use inputs, performance analysis, and guidelines to drive recommended actions.
Assess Enterprise Limitations - Elements4:41
Assess enterprise limitations through four elements: culture assessment, stakeholder impact analysis, organizational structure changes, and operational assessment. Evaluate willingness to change, buy-in, and required training and policies for successful implementation.
Assess Enterprise Limitation

Techniques in BABOK1:09
Explore techniques in the BABOK, including organizational modeling, roles and permissions matrix, and stakeholder list or persona, to guide stakeholder analysis with purpose, description, elements, and usage considerations.
Organizational Modelling7:44
Explain how organizational modelling uses org charts to map units, roles, and lines of reporting for stakeholder engagement, and identify influencers and the functional, market, and matrix models.
Roles and Permissions Matrix4:24
Identify roles and associated activities, then assign authorities in a roles and permission matrix. Leverage functional decomposition, process modeling, and use cases, plus delegations and inheritances for refinements.
Stakeholder List, Map, or Persona8:53
Develop a comprehensive stakeholder list, map, and personas to support planning and monitoring, using brainstorming and interviews to elicit requirements, and applying stakeholder matrices and a RACI framework for engagement.
Techniques

Requirements

Business Analysis basis are needed for understanding main definitions. Bot no deep knowledge are required.

Description

This course covers one of the main topics of business analysis: stakeholder analysis. A listing and detailed description of all the possible stakeholders' roles for any project is included in the course. Stakeholders are depicted in the animated amused way for easier memorization.

All the information is BABOK based. So besides the Business Analysts world proved data it includes an explanation of "Stakeholders" concept in Business Analysis Core Concept Model, given by BABOK.

The course explains when in the project life cycle the stakeholder analysis should be carried out. The place of stakeholder analysis activities among six business analysis knowledge areas is determined and described. Only stakeholder analysis-related tasks are covered in detail with the proper explanation of each input, output and element.

Besides this, the most popular stakeholder analysis techniques are covered in detail. They are Organizational Modelling, Roles and Permissions Matrix, Stakeholder List, Map or Persona. Each technique has its description, elements and examples.

And the last but not less important topic covered in the course is Stakeholder Analysis in Agile Perspectives.

Because of the fact, that all the information is BABOK based, this course can certainly be used for ECBA, CCBA or CBAP exams preparation.

Besides this, it will be useful for Business Analysts of all levels, who want to be confident in Stakeholder Analysis activities in their day-to-day work.

Who this course is for:

Business Analysts of any level, Product Owners, specialists who are eager to pass the certification BABOK based

Stakeholder Analysis

What you'll learn

Explore related topics

Course content

Stakeholders Types12 lectures • 9min