Telephone Etiquette - Customer Service Certification Course
4.7 (41 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
610 students enrolled

Telephone Etiquette - Customer Service Certification Course

Certification - Speak right, build confidence and professionalize each telephone interaction to improve customer service
Highest Rated
4.7 (41 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
610 students enrolled
Last updated 9/2018
English
Current price: $20.99 Original price: $29.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 34 mins on-demand video
  • 2 articles
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • After this course, students would be able to understand the importance of telephone etiquette and the role it plays in the impressions created when dealing with a customer. You would learn the most basic, but most vital techniques in handling phone calls. This course would take you through techniques that are professionalilly and globally tested.
  • You would have improved your customer service skills drastically
  • You would have enhanced confidence in answering the phone.
  • You would be able to project a professional and positive attitude on the phone at all times.
  • You would know how to professionally place a call, answer calls, leave and take messages, transfer and hold and how to end a call
  • You would be enhanced telephone management skills
Course content
Expand 10 lectures 33:39
+ Introduction
10 lectures 33:38

Why do we need telephone etiquette? Who should be interested in understanding and following through globally accepted telephone manners? This course introduces you to telephone etiquette.

Preview 01:30

The process of making a call is simple, but to do it right one has to follow the tips and techniques in this lecture.

Placing a call
03:00

This lecture talks you through the everyday mistakes of transferring and holding call, and gives you techniques to do it right.

Transfer and hold
06:30

This lectures takes you through the right process in leaving telephone messages professionally.

Messages
05:10

Ending a call might seem like the easiest thing to do, but if done wrongly leaves a bad impression and experience of the caller. This lecture gives you tips on how to end calls professionally.

Ending calls
03:55
Congratulations
01:18
Bonus Lecture
00:01
Certificate Request
00:00
Requirements
  • There are no requirements for this course apart from having access to a phone and being able to use one
Description

This is an all level customer service course that looks at the correct way to interact on the phone with either our customers, colleagues or acquaintances. Often times the importance of telephone etiquette is underrated and ignored and not counted amongst the customer service topics that need to be  reviewed and enhanced from time to time. This course provides step by step simple but vital techniques and tips for anybody who works or has access to a phone regardless of their level. Practicing the techniques would definitely professionalise any students interaction on the telephone and enhance their confidence. This telephone etiquette  customer service course would enhance the customer experience  of your customers and make customer service management easy.

Simply put the course would make you stand out form the rest. It is a double certificated course, meaning you get a certificate  from Udemy and one from the Institute of Customer Service Professionals.

Who this course is for:
  • Anybody who works currently in any customer service role
  • Call center reps and customer service department employees
  • Anyone with access to a phone
  • Anybody interested in improving their communication skills on the phone.
  • Anybody who wants to improve their customer service and customer experience using telephone techniques