Business Analyst: Software Testing Processes & Techniques
4.4 (3,107 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
15,526 students enrolled

Business Analyst: Software Testing Processes & Techniques

Reduce project bugs with repeatable testing processes. Learn to create test cases, scenarios, track defects, & more!
4.4 (3,107 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
15,506 students enrolled
Last updated 5/2020
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Current price: $83.99 Original price: $119.99 Discount: 30% off
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30-Day Money-Back Guarantee
This course includes
  • 3 hours on-demand video
  • 3 articles
  • 7 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Understand the role of a Business Analyst during software testing
  • Gain the practical knowledge to successfully guide a project through the phases of testing
  • Ability to create an intuitive test workbook using The BA Guide's test workbook template
  • Be able to write test cases and test scenarios to help ensure the end product meets the business requirements
  • This course covers all of the fundamentals. No prior knowledge is required.
  • Knowledge of the role and responsibilities of a Business Analyst is helpful, but not required.


Bolster your resume and increase your chances of getting hired by learning how to create test cases, track defects, reduce bugs, and fill your software testing knowledge gap.

An increasing amount of organizations are expecting more from their Business Analysts.

Nowadays it’s not enough that a Business Analyst can elicit and document requirements – companies also need someone who’s going to be able to assist with (or even run on their own) efficient and accurate testing.

This course will teach you the fundamental, repeatable, testing processes and techniques (using real-world examples) that organizations are now asking you to know and understand.

Course enrollment grants you lifetime access, with no expiration, to all the course lectures, activities, handouts, and quizzes. In addition, you’ll also receive 1-on-1 support for any questions or uncertainties that come up. And this all comes with a money-back guarantee. You have nothing to lose and so much to gain.

What does the course cover?

This course will give you practical, hands-on knowledge that you can utilize immediately to make your projects more successful by showing you the proper way to test software. It will cover the following sections in detail:

  • Software Testing Basics – This section will summarize exactly what software testing is and why you utilize it.

  • Testing Documentation – How to create documents that can track what needs to be tested, be used as a guide to complete that testing, and can document issues as they’re identified.

  • Defect Tracking – Learn how to go about logging identified bugs, issues, and defects so you can track and manage them - as well as ensure they get completed and fixed.

  • 8 Steps to Successful Testing –This part of the course will give you a repeatable step-by-step process and a hands-on practical application of how to ensure your software testing is successful.

  • Final Testing Activity – Here we’ll tie together everything you’ve learned in the course and put your newfound skills and knowledge to use.

What’s included in the course?

  • High-Quality Video Lectures explain the complex terms and confusing jargon to ensure you get a concrete understanding of the concepts being discussed.

  • Downloadable Handouts enhance your understanding of the topics further.

  • Quizzes and activities validate your learning and increase information retention as well as understanding.

  • 1-on-1 Instructor Support means that any confusion or questions you have can be addressed and cleared up easily (no more frantically googling trying to figure out what your course instructor means).

  • Lifetime Access with NO Expiration so you can learn at your own pace and come back at any time you feel unsure or are in need of a refresher.

The BA Guide’s TEACH, SHOW, DO technique

This course makes use of The BA Guide’s TEACH, SHOW, DO technique – a method I’ve developed over my years of experience in the industry training and managing Business Analysts. This technique will help ensure you with total comprehension of the topic at hand and maximum information retention long after the course is finished.

  • TEACH – You first learn the concept, in detail, from the ground up. But I won’t simply teach you the concept in isolation – you’ll learn HOW and WHEN to use it too.

  • SHOW – Once you fully understand the concept, we enhance that by walking you step-by-step through real-world examples – so you can see exactly how the concept would pan out if you were to apply it in the real world.

  • DO – Firmly cement everything you’ve learned so far and put your new knowledge to the test by completing the included activities and quizzes. Validate you’ve fully understood the concept and greatly increase your ability to retain the information you’ve learned.

“Tell me and I forget. Teach me and I remember. Involve me and I learn” – Benjamin Franklin

Just ask the students who’ve already taken this course:

★★★★★ " Easy to understand chunks of material and super helpful templates. I'm delving into creating more organized test plans and documentation and this is the perfect jumping off point.” - Suzann

★★★★★ “The course is perfect for a beginner.” – Osarugue

★★★★★ “I've been a software tester for several years and wish I would have had this course offered to me a long time ago. I'm going to recommend this course to all other testers on my project who have not already taken it.” – John

What bonuses are included?

And of course, anyone who has studied one of my courses before will know, it simply wouldn’t be a course by The BA Guide if I didn’t include some value-packed bonus material!

  • A Test Workbook Template – so you can effectively and efficiently create and execute test cases and test scenarios, long after you’ve completed the course.

  • A step-by-step guide to creating a custom defect tracker in SharePoint.

In addition to all the tools you’ll need to gain a deeper understanding of process flowchart mapping, you’ll also get a foot into the industry by way of an industry expert

I’m not just the instructor who wrote this course, I will also act as both a resource and a mentor to guide you to a long and rewarding career in Business Analysis!

Why should I enroll?

If you’re an aspiring Business Analyst these skills will give your resume a huge boost as well as provide you with the knowledge to confidently answer any related interview questions.

For current Business Analysts, these skills will result in more successful projects as you’ll be able to reduce bugs and assist and run your own software tests – showing your organizations just how much value they are getting out of you.

Finally, I believe in respecting my students’ time – and I want to teach you what you need to know to successfully utilize these models without bogging you down in unnecessary details or theory. That’s why the software testing processes taught in this course are taught with no fluff added.

Still not convinced?

★★★★★ "An educative and enlightening course, the instructor's explanation of each process was clear, precise and well understood.” - Fredrick

★★★★★ “Very good step by step tutorial! I able to implement it at work straight away!” – Lydia

And if you’re still not sure – here’s my promise to you:

This course comes with a 30-day money-back guarantee! That means, if you aren’t completely satisfied with your purchase, I’ll give you a refund – no questions asked!

By the end of this course, you’ll be able to use the skills and techniques you’ve learned to run your own tests processes accurately and efficiently.

So, if you’re ready to become the kind of multi-skilled Business Analyst that organizations are increasingly looking for, then enroll today and start learning the fundamental software testing processes and techniques you need.​

Who this course is for:
  • This course was designed with the current or aspiring Business Analysts in mind
  • Those that want to increase the value they provide as a Business Analyst
  • Business Analysts who are being asked to engage in testing, but aren't sure what they should be doing
Course content
Expand all 31 lectures 03:12:25
+ Welcome to the Course!
4 lectures 03:13

Welcome to the course!  This lecture will give you the overview of what we will be covering.

Preview 01:54
IMPORTANT LINKS - Please review and bookmark
Udemy Review System

In this lecture, we provide you a ZIP file that contains all of the downloadable resources for the course. While those downloads are still available on appropriate lectures throughout the course, we're providing this ZIP file for convenience and to avoid some of the nuances and issues with downloading the files individually. It is our recommendation that you download this file now and then pull up the files as they are referenced within the course. Happy learning!

Course Resources - for your convenience
+ Introduction to Software Testing
6 lectures 30:54

The key first lecture to fully explain what software testing is.

**This lecture contains (as a resource) the slide deck for this section. Feel free to download and utilize for your notes.**

Preview 02:21

There are common misconceptions in the uses of "validation" and "verification."  I am hoping to help you to understand the differences.

Verification vs Validation

Testing is something we do, but why?  Find out here!

Preview 09:44

This lecture helps to break down what the end goals of testing are.  You may actually be surprised.

Goals of Software Testing

It is important to understand when testing is taking place both in waterfall methods, as well as iterative methods.

When does testing happen?

Software testing doesn't happen in one swoop.  Understand the common phases of software testing within this lecture.

Software Testing Phases
+ Testing Documentation
6 lectures 48:51

The Quality Plan helps to formulate, well... the plan, for testing and tracking defects.  Learn about what is shows and who puts it together.

**This lecture contains (as a resource) the slide deck for this section. Feel free to download and utilize for your notes.**

Quality Plan

This lecture will give you the details necessary to understand what a test workbook is and what it is used for.  You will also be shown The BA Guide's Test Workbook template which will be explained even more in a further lecture.

Test Workbook

In this lecture I will fully explain what test cases are and give you numerous examples to help comprehension. 

Test Cases

In this lecture I will fully explain what test scenarios are and again give you numerous examples to help comprehension. 

Test Scenarios

Some companies require strict traceability from requirements to testing.  I will explain the concept and how you can adhere to those needs.

Concept of Traceability

This is a detailed explanation and breakdown of the layout and features of The BA Guide Test Workbook Template.

Test Workbook Practical Walkthrough
+ Defect Management
6 lectures 41:45

Once you have the bug/defect identified, it has to be documented and tracked to ensure it gets resolved.  I will explain how you can accomplish that with defect management.

**This lecture contains (as a resource) the slide deck for this section. Feel free to download and utilize for your notes.**

Preview 01:18

One tool that can be used for defect management is Excel.  While not usually the best choice, it is an option.  This lecture will break down how you can utilize Excel, and more specifically, the modified version of The BA Guide Test Workbook Template to accomplish your defect management.

Defect Management with Excel

Another tool that can be setup for your Defect Management is SharePoint.  This lecture will break down how you can effectively use SharePoint to manage your defects.

Defect Management with SharePoint (Part 1): Introduction

This lecture continues our discussion and I give you a demonstration of how you use the Defect Tracker list to manage your defects.

Defect Management with SharePoint (Part 2): Demo

We now move into our step-by-step creation of the Defect Tracker in SharePoint.

Defect Management with SharePoint (Part 3): Creation

In this lecture we conclude our discussion around using SharePoint as a defect tracker by giving you some best practices and how I roll this out to my project team members.

Defect Management with SharePoint (Part 4): Roll Out and Best Practices
+ Let's Put It All Together
8 lectures 01:05:27

This lecture will introduce you to the concept of the 8 steps to successful testing.

**This lecture contains (as a resource) the slide deck for this section. Feel free to download and utilize for your notes.**

Preview 02:54

Here we will drive into the details of each step of the 8 steps to successful testing.

8 Steps to Successful Testing Breakdown

Welcome to the final leg of the journey!  This lecture will introduce you to the final activity.

Final Activity - Introduction

In this lecture we will review the base business requirements that were defined for our testing.

Final Activity - Requirements Review

Here is where we take our learned knowledge about creating test cases and put it into practice.

Final Activity - Test Case Creation

This lecture reviews all of the created test cases and explains the thought process I went through to put them together.  This additional practical knowledge will help you to fully understand the process and be able to apply it.

Final Activity - Test Case Review

Now that the test cases have been written, we need to work through executing them.

Final Activity - Test Case Execution

And finally, you are put to the test!  Take the practical knowledge you have learned and create a test workbook of your own!

Final Activity - Student Activity
+ Bonus Section
1 lecture 02:14
Bonus Lecture: What's Next?