Udemy
Turn what you know into an opportunity and reach millions around the world.
Learn More
Your cart is empty.
Keep shopping
Soft Skills Masterclass: Communication, Influence and EQ
Rating: 4.3 out of 5(89 ratings)
312 students

Soft Skills Masterclass: Communication, Influence and EQ

Build emotional intelligence, communication, teamwork, conflict and resilience skills to stand out at work in the AI era
Created byMo Adam Karsh
Last updated 11/2026
English
English [Auto],

What you'll learn

  • Assess your soft skills with a structured audit and choose the three skills that will make the biggest difference to your career
  • Use emotional intelligence tools to spot your triggers, stay composed under pressure and read how others are feeling
  • Listen actively, ask powerful questions and structure clear messages, emails and updates with the bottom line first
  • Build trust and psychological safety, clarify roles with RACI and collaborate well in remote and hybrid teams
  • Give and receive feedback using the SBI model so it is specific, fair and easy to act on
  • Influence without authority using stakeholder mapping, ethical persuasion and win-win negotiation
  • Prepare for and hold difficult conversations, resolve conflict and repair working relationships
  • Find root causes with 5 Whys and fishbone diagrams, avoid common biases and make sound decisions
  • Navigate change, bounce back from setbacks and protect your focus with a personal resilience toolkit
  • Create a 90-day development plan with clear goals, if-then plans and a feedback routine that keeps you growing

Course content

3 sections • 9 lectures • 1h 54m total length

  • Foundations — Why Soft Skills Matter Now11:40

    Master essential soft skills for today’s workplace, including communication, teamwork, leadership, adaptability, and problem solving. Learn how these traits develop through interaction and experience to boost productivity.

  • Quiz - Intro

Requirements

  • No prior experience or training is needed
  • A willingness to practise new skills in real situations at work
  • A way to print or annotate PDFs to complete the downloadable worksheets

Description

Technical skills get you hired. Soft skills get you trusted, promoted and remembered.


As AI takes on more routine work, the human skills it can't replicate have become the real differentiators at work: listening, influencing, resolving conflict and thinking clearly under pressure. In the World Economic Forum's Future of Jobs Report 2025, four of the top five core skills employers named were human skills, including resilience, flexibility and agility, and leadership and social influence.


The Soft Skills Masterclass is a practical, no-fluff course that helps you build these skills at your own pace. Each lesson pairs short, clear videos with proven frameworks, real workplace examples and a downloadable worksheet you apply to your own job that week.


You start by auditing your current strengths and gaps. You then work through eight core skills, and you finish by retaking the audit, seeing your progress and building a 90-day development plan.


What you'll cover:

- Emotional intelligence and self-awareness: spot your triggers and stay composed under pressure

- Communication that lands: active listening, powerful questions and bottom-line-first messages and emails

- Collaboration in hybrid teams: psychological safety, RACI, working norms and SBI feedback

- Influence and persuasion: stakeholder mapping, ethical persuasion and win-win negotiation

- Conflict and difficult conversations: prepare, hold and repair, step by step

- Critical thinking and problem-solving: biases, 5 Whys, fishbone diagrams and decision matrices

- Adaptability and resilience: the change curve, growth mindset, a resilience toolkit and focus habits

- Your 90-day development plan: goals, if-then plans and a feedback routine


What makes this course different:

- Built for the hybrid, AI-enabled workplace

- Tools over theory: every lesson ends with something you can use tomorrow

- Self-assessed progress: measure where you started and where you finish

- Nine practical worksheets, including a before-and-after skills audit

- Grounded in research from Gallup, the World Economic Forum, Google, McKinsey and more


Your instructor has nearly two decades of experience in training and development, including roles at Citibank Ireland and the Irish Management Institute.


Enrol now, take your baseline audit, and start building the skills that will set you apart for the rest of your career.

Who this course is for:

  • Early- and mid-career professionals who want to stand out and progress faster
  • New team leads and managers who need to influence, give feedback and handle conflict
  • Graduates and career changers preparing for today's workplace
  • Anyone working in a hybrid or remote team who wants to communicate and collaborate better
  • Professionals preparing for a promotion, a new role or a performance review

Report abuse