17 Soft Skills You Need in the 21st Century
4.3 (11 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
79 students enrolled

17 Soft Skills You Need in the 21st Century

A Practical Guide to Soft Skills & How To Develop and Improve Them for Personal & Professional Success
4.3 (11 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
79 students enrolled
Created by AJK Consulting
Last updated 5/2018
English
English [Auto]
Current price: $139.99 Original price: $199.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 3 hours on-demand video
  • 11 articles
  • 6 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Define soft skills
  • Identify soft skills categories and clusters
  • Learn how to improve Resilience – learning to keep going when things don’t go according to plan, coping with the unfamiliar, managing disappointment and dealing with conflict
  • Teamwork – learning to connect and work with others to achieve a set task
  • Leadership – assessing the requirements of a task, identifying the strengths within the team, utilising the diverse skills of the group to achieve the set objective, awareness of risk/safety
  • Communication – demonstrating clear briefing and listening skills, not being afraid to ask for help and support when necessary
  • Emotional maturity and emotional health – learning to handle emotions including tolerance and behavioural responses, building positive friendships and bonding with peers and classmates, learning to show understanding and to demonstrate respect for the opinions, personal space and beliefs of others
  • Confidence and enthusiasm for learning – developing self-motivation, raised aspirations and belief in one’s own abilities, defining and committing to achieving one’s goals
  • Citizenship – raising awareness of one’s place and role within a community through volunteering and conservation opportunities
  • Responsibility – for one’s self, learning self-reliance and independence
  • Employability skills – time and resource management, conflict resolution, teaching and mentoring others
  • Develop effective communication skills
  • Develop effective presentation skills
  • Develop all-round personality with a mature outlook to function effectively in different circumstances.
Requirements
  • Basic understanding of soft skills as opposed to hard skills would be a bonus but not necessary. Students need access to a PC or portable device with internet access to view the the training materials
Description

Soft Skills (a vital portion of an individual’s personality) is an intangible idea in which the qualities like attitude, ability, integrity, reliability, positivity, flexibility, dependability, punctuality, management, cooperation, habits and practices are combined proficiently to
capitalize on a person’s work efficacy. Soft Skills do the work of combining all these components in accurate share into skills and shaping them into competencies.

Companies opt for, maintain and prop up persons who are trustworthy, ingenious, principled and good communicators and who are prepared to work under stress. These lessons are developed with a view to create awareness of the importance of the soft skills and assist the learners to improve them. 

This Soft skill training course has been developed with an objective to develop employees and managers and enhance professionalism. Our soft skill course let the candidates take deep dive into different areas of communication including negotiation skills, presentation skills, leadership skills, time management, customer service and more.
Who this course is for:
  • This course is suitable for professionals in frontline roles (e.g. customer service, sales, nurses, doctors, teacher...) as well as people managers and leaders.
Course content
Expand all 36 lectures 03:30:01
+ First Things First
3 lectures 15:36
Quiz - Intro
3 questions
Skills Clusters & Checklist
04:37
+ Communication Skills & Related Soft Skills
8 lectures 44:08
Communication
07:46
Barriers to Communication
00:49
Communication Styles Questionnaire
09:01
Negotiation
07:05
Negotiations Preparation Tool
00:20
Public Speaking
08:35
Presenting to a Group Checklist
00:51
Building Rapport
09:39
Quiz - Building Rapport
1 question
+ Decision Making & Problem Solving Skills
9 lectures 38:05
Creativity
08:00
Suggested Actions to Boost Creativity
01:29
Creativity Quotes
00:00
Critical Thinking
09:42
Exercise - Critical Thinking
00:27
Decision Making
07:16
Exercise - Decision Making
00:24
Problem Solving
09:00
Exercise in Problem Solving Skills
01:46
+ Self Management & Professionalism Skills
9 lectures 01:15:51
Resourcefulness
10:01
Adaptability & Flexibility
08:54
Attitude
09:14
Character
11:04
Character Strengths
08:26
Compassion
07:07
Focus
08:11
Grit
04:59
Growth Mindset
07:55
+ Emotional Intelligence
7 lectures 36:19
Overview of Emotional Intelligence
08:29
Emotional Intelligence & Career Impact
01:58
Can Emotional Intelligence Be Improved?
03:24
The 4 Elements of Emotional Intelligence
04:50
Leadership & Emotional Intelligence
01:34
Who Could Benefit from EI Skill Enhancement
15:50
Other Soft Skills
00:14