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30-Day Money-Back Guarantee

This course includes:

  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
Business Real Estate Property Management

Fundamentals of Residential Property Management

Understand the foundation of residential property management as a property manager or landlord
Rating: 4.1 out of 54.1 (239 ratings)
1,934 students
Created by Jacqueline Carrington
Last updated 12/2020
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • 1. Understand the leasing process from showing the apartment to a resident moving in.
  • 2. Understand the importance of preventative maintenance and handling ongoing maintenance requests.
  • 3. Establish a foundation of policies and procedures to help manage property operations, residents and maintenance.
  • 4. Understand the concept of Fair Housing Laws and how they affect the way you manage a property.
  • 5. Develop the ability to manage and set goals for the various departments of property operations.
  • 6. Understand the importance of service excellence in a property management career, business or operations of a property as a landlord.

Requirements

  • Interest in property management as a career or business
  • Eagerness to learn

Description

The "Fundamentals of Residential Property Management" course is a peek into the world of property management. The course will specifically dive into residential property management and the various aspects of running an apartment complex or rental property as a property manager, landlord or for someone interested in starting a residential property management business.

Who this course is for:

  • Those interested in starting a property management career
  • Those interested in starting a property management business
  • Property managers
  • Real estate agents
  • Landlords

Featured review

Stephanie Walsh
Stephanie Walsh
3 courses
1 review
Rating: 5.0 out of 53 months ago
I am new to the hospitality industry as a career change. This was a great oversite and gives me confidence that this will be a viable career for me to pursue. You consistent style and delivery is easy to follow. Very informative. Thank you.

Course content

9 sections • 54 lectures • 1h 36m total length

  • Preview01:10
  • Preview00:44
  • Preview02:45
  • Preview04:23
  • Preview01:22
  • Preview00:57

  • Introduction
    00:30
  • Your Role in the Leasing Process
    01:31
  • Prospect Management
    03:17
  • Walking Your Property
    01:24
  • Pricing Your Availability
    03:58
  • Marketing a Rent Ready Property
    02:45
  • The Application Process
    02:36
  • Security Deposits
    03:40
  • The Move In
    03:10

  • Introduction
    00:19
  • Your Role in the Maintenance Process
    02:37
  • How Important is Property Maintenance?
    01:28
  • Vendor Management
    02:44
  • Turning a Vacant Unit
    02:50
  • Preventative Maintenance
    02:42
  • Ongoing Maintenance
    03:11
  • Maintenance Follow Up
    01:18

  • Introduction
    00:19
  • Your Role in Managing Policies and Procedures
    01:17
  • The Importance of Establishing Policies and Procedures
    01:09
  • Leasing Policies and Procedures
    01:01
  • Operational Policies and Procedures
    02:44
  • Maintenance Policies and Procedures
    02:18
  • When Should You Deviate from Policies and Procedures?
    00:58

  • Introduction
    00:15
  • What is Fair Housing?
    01:12
  • Your Role in Fair Housing
    01:41
  • The Importance of Fair Housing in Operations
    01:02
  • How to Report Discrimination
    00:53

  • Introduction
    00:33
  • Your Role in Overall Operations
    02:08
  • Leasing Goals
    02:20
  • Maintenance Goals
    02:41
  • Financial Goals
    01:20
  • Service Goals
    01:32

  • Introduction
    00:23
  • Your Role in Staff Management
    01:00
  • One-on-Ones
    01:14
  • Weekly Team Meetings
    01:49
  • Training and Development
    02:02
  • Goal Setting
    01:33
  • Discipline
    01:57

  • Introduction
    00:26
  • Your Role in Service Excellence
    01:47
  • Managing Property Reputation
    02:26
  • Resolving Conflicts
    01:50
  • Maintaining Service Excellence
    02:13

  • Closing Review
    00:57

Instructor

Jacqueline Carrington
Property Management Professional | UNLV Alumna
Jacqueline Carrington
  • 4.1 Instructor Rating
  • 239 Reviews
  • 1,934 Students
  • 1 Course

I am a wife and soon-to-be mother of 3 based in Southern California with a professional and educational background in Hotel Management. I utilized my background and experience in hospitality to transition into property management, where I have been for more than 5 years. My foundation in hospitality has allowed me to succeed in property management as a property manager and rental property owner.

I provide remote and in-person property services to Airbnb owners, landlords, real estate agents and property management consulting through my business Cane + Roe Property Services. I have worked in hospitality and property management markets in Las Vegas, New York City, Connecticut and Southern California.

I enjoy traveling, spending time with family, sports, reading and entrepreneurship!

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