Smart Tips: Customer Success
What you'll learn
- Comfortably navigate complex client relationships
- Efficiently manage and forecast your book of business
- Maximize your cross-functional partnerships
- Identify pain points and resolve them quickly
- Discover strategies that are key to delivering building mutual success
Requirements
- Learners should already know basic SaaS concepts.
- Learners should have a general understanding of the customer lifecycle.
Description
Udemy's "Smart Tips" is the ultimate micro-learning series. Short, standalone lectures let you learn new skills at your own pace, anytime, anywhere. Find what you need, when you need it. Elevate your learning with Smart Tips!
Welcome to Smart Tips: Customer Success! In this course, I’ll provide short lectures to help you choose a course of action - fast so that you can immediately apply it to your accounts. The videos in this course are standalone. That means you don’t have to watch in any particular order. If you’re searching for a specific skill or topic that’s relevant to you, take a look through the available tips to find the knowledge you need when you need it.
Customer Success comes in many different flavors, from sophisticated to scrappy, from high-touch to low-touch. Customer Success is most often applied in SaaS companies, but the principles apply to any business that depends on delivering value to customers over the course of a long relationship. If you are tasked with building relationships, retaining and growing revenue, and making customers successful you will find valuable insights to improve your performance. Join me in this course for some of my favorite tips and tricks from 12+ years in Customer Success leadership at companies from $1 to $2B ARR.
Who this course is for:
- Entry to mid-level Customer Success Managers
- Full-cycle Account Managers
- Leaders building Customer Success playbooks
- Anyone who cares about making SaaS customers successful
Instructor
- 4.4 Instructor Rating
- 191 Reviews
- 861 Students
- 1 Course
Annie Dean, is the Founder of RecastSuccess CSM Bootcamp. Former leader of Global Customer Learning Ops, Customer Success for LinkedIn. She helped to launch Degrees for Coursera as the Learner Success and TPM leader, and served as the executive building and leading the Customer Success function for several startups in health-tech and ed-tech. She completed a Master's Certificate in Innovation and Entrepreneurship from HEC Paris. She lives on a micro-farm near Yosemite, where she consults and teaches about making SaaS Customers Successful.