Slack Certified Consultant Exam Prep Questions

About the Salesforce Certified Slack Consultant Credential

The Salesforce Certified Slack Consultant credential is for professionals who have experience leading Slack implementation projects and advising on solution planning, change management, and user adoption. Certified consultants help organizations make the most of Slack by creating solutions that support collaboration, productivity, engagement, and agility.

Audience Description: Salesforce Certified Slack Consultant

Candidates for this credential should have the knowledge and skills to implement Slack and deliver consulting services in customer-facing roles. They must be able to recommend Slack solutions, policies, and settings that align with business needs and contribute to long-term customer success. Having at least one year of experience managing client software implementation projects is strongly recommended.

Candidates are expected to have experience in areas such as:

• Software implementation

• Project management

• Change management

• Discovery (identifying business needs and pain points)

• Launch support (developing migration and governance plans)

• Post-launch support (creating enablement and learning plans for end users)

Typical Job Roles

Individuals who pursue this certification often work in roles such as:

• Implementation Consultant

• Services Consultant

• Engagement Manager

• Enablement Consultant

• Services Specialist

• Project Manager

• Business Consultant or Analyst

• Management Consultant

• Experience Architect

• Change Management Consultant

• Experience Consultant

• System Implementation (SI) Partner

• Learning Consultant

Purpose of This Exam Guide

This guide helps candidates assess their readiness for the Salesforce Certified Slack Consultant Exam. It outlines the target audience, recommended training resources, and exam objectives to support preparation. Salesforce recommends combining on-the-job experience, training, and self-study to improve the likelihood of passing the exam.

About the Exam

• Format: 60 multiple-choice or multiple-select questions

• Time limit: 90 minutes

• Passing score: 67%

• Release version: Summer ‘24

• Registration fee: USD 200 plus applicable taxes

• Retake fee: USD 100 plus applicable taxes

• Delivery options: Proctored exam at a testing center or online

• Resources: No materials may be used during the exam

• Prerequisite: None

Additional Note: Candidates can provide feedback on individual questions during the exam. After completing the exam but before receiving results, you will also be asked to complete a short survey about your experience (approximately 5 minutes). Your input helps Salesforce improve certifications and the Credentialing Program.

Delivery and Migration: 17%

• Understand Slack delivery best practices.

• Define roles and responsibilities between Slack, Partner, and the client on an engagement.

• Understand the end-to-end migration process and gain the ability to lead client migrations.

• Plan and complete pre-migration activities (scheduling, user cleanup, comms, etc.).

• Execute a migration (migration status, migration issues, coordination with the client and Slack).

Discovery: 10%

• Articulate the value of Slack.

• Research background information on the client's organization and the ways they are currently working.

• Ask thoughtful questions about existing Slack experience and future goals.

• Finalize vision statement and success metrics for engaging Slack Services.

• Ask thoughtful questions about existing Slack security and policies as well as desired future state.

Grid Design: 15%

• Leverage discovery outputs to inform initial grid design recommendations.

• Understand grid design best practices.

• Design and articulate feasible grid design options for your client.

• Support grid design final sign-off.

Policies and Settings: 22%

• Enable org and workspaces stakeholders to align and agree on settings.

• Understand the administrative roles within Slack and their permissions for Slack settings.

• Enable Org and Workspace Owners to use analytics dashboard.

• Provide guidance and requisite setup of identity management settings in Slack.

• Guide clients through key org-level security settings.

• Understand Slack compliance capabilities.

• Recommend launch configuration for the client’s channel management settings.

• Explain Slack Connect configuration settings for the client's needs.

• Provide guidance on app approval and the recommended settings.

Channel Strategy: 10%

• Articulate channel basics and best practices.

• Educate clients on the purpose and importance of a channel naming convention.

• Introduce Slack use cases to clients.

• Educate clients on Slack workflows (onboarding workflow, standup workflow).

Governance Structure (Owner and Admin Roles): 8%

• Identify the governance team and help assign roles.

• Facilitate admin support model discussions (for example, request/help/approvals process flows).

• Based on a client scenario, identify and advise on critical admin processes and workflows that can be migrated to Slack.

Learning and Enablement: 18%

• Provide an overview of the Slack experiential learning approach.

• Design a tailored curriculum and create a learning plan for the client's admins.

• Design a tailored curriculum and create a learning plan for the client's users.

• Create learning materials to support the Slack learning curriculum.

• Prepare an experiential learning environment for live formats.

• Facilitate and execute the Slack learning curriculum.

• Troubleshoot common Slack issues for users.

• Recommend a Slack rollout communication plan and enable the client to execute the plan.