I am co-founder & partner of The Experience Professionals, founded in 2018, based on the firm belief that growing your business is done by creating and keeping happy customers and employees. We do this by using CX knowledge and data driven customer feedback platform technology to enable everybody in the company to make a customer impact every day. We democratize customer feedback and data.
Previously I sequentially performed in project management, line management and program management functions, all strongly customer focused.
Over the years I have gained knowledge of the banking industry, back office customer processes and customer experience.