"Skyrocket your customer experience impact within weeks"
What you'll learn
- Learn how to skyrocket your Customer Experience impact from Customer Experience implementation experts who have done it for 20+ years
- Learn the different elements of a good Customer Experience strategy based on the global proven CXPA competency framework
- Learn how to find your personal "CX" why and how it helps you to drive the CX change in your company
- Learn how to determine your CX goals in line with your current business context
- Learn how to set priorities based on your CX goals and how to drive action tomorrow
- Get access to a free exercise workbook to use with your team
- Get access to a free CX mini-assessment to understand better where you and your company are in CX maturity
Requirements
- NA
Description
This all new CX e-course will teach you how to look at CX from a holistic view based on the Customer Experience Professional Association competenties (CXPA). It will enable you to recognize and connect your CX initiatives, prioritize them against your business goals and accelerate your CX impact dramatically. Additionally it will give you a full exercise workbook to share with your team and a CX mini-assessment to determine where you currently are with CX in your own organization. We have based this course on a proven teaching method of Tony Robbins and Dean Graziosi and is brought to you by The Experience Professionals.
Who this course is for:
- Customer Experience managers
- Marketing Managers
- Customer Journeys Experts
- Customer Experience consultants
- Customer Experience experts
- Product Owners Customer Experience
- CX Executives
- Directors Customer Experience
- Directors Marketing
- UX Designers
- Agile Customer Experience people
Course content
Introduction1 lecture • 5min
- Course IntroductionPreview05:03
Module 1: Get your 30,000 foot view on CX4 lectures • 27min
Module 2: Determine your CX goals in line with your business context4 lectures • 25min
Module 3: Setting your CX priorities and drive action3 lectures • 13min
Wrap-up: determine your most valuable lessons learned1 lecture • 5min
Instructor
![Jeroen van Deurzen](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 3.5 Instructor Rating
- 11 Reviews
- 957 Students
- 1 Course
I am co-founder & partner of The Experience Professionals, founded in 2018, based on the firm belief that growing your business is done by creating and keeping happy customers and employees. We do this by using CX knowledge and data driven customer feedback platform technology to enable everybody in the company to make a customer impact every day. We democratize customer feedback and data.
Previously I sequentially performed in project management, line management and program management functions, all strongly customer focused.
Over the years I have gained knowledge of the banking industry, back office customer processes and customer experience.