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30-Day Money-Back Guarantee
Marketing Other Marketing Customer Experience Management

"Skyrocket your customer experience impact within weeks"

A Customer Experience Mastermind e-course brought to you by The Experience Professionals
Rating: 3.8 out of 53.8 (13 ratings)
958 students
Created by Jeroen van Deurzen
Last updated 11/2019
English
English
30-Day Money-Back Guarantee

What you'll learn

  • Learn how to skyrocket your Customer Experience impact from Customer Experience implementation experts who have done it for 20+ years
  • Learn the different elements of a good Customer Experience strategy based on the global proven CXPA competency framework
  • Learn how to find your personal "CX" why and how it helps you to drive the CX change in your company
  • Learn how to determine your CX goals in line with your current business context
  • Learn how to set priorities based on your CX goals and how to drive action tomorrow
  • Get access to a free exercise workbook to use with your team
  • Get access to a free CX mini-assessment to understand better where you and your company are in CX maturity

Requirements

  • NA

Description

This all new CX e-course will teach you how to look at CX from a holistic view based on the Customer Experience Professional Association competenties (CXPA). It will enable you to recognize and connect your CX initiatives, prioritize them against your business goals and accelerate your CX impact dramatically. Additionally it will give you a full exercise workbook to share with your team and a CX mini-assessment to determine where you currently are with CX in your own organization. We have based this course on a proven teaching method of Tony Robbins and Dean Graziosi and is brought to you by The Experience Professionals.

Who this course is for:

  • Customer Experience managers
  • Marketing Managers
  • Customer Journeys Experts
  • Customer Experience consultants
  • Customer Experience experts
  • Product Owners Customer Experience
  • CX Executives
  • Directors Customer Experience
  • Directors Marketing
  • UX Designers
  • Agile Customer Experience people

Course content

5 sections • 13 lectures • 1h 15m total length

  • Preview05:03

  • Preview07:58
  • Lesson 1.2: Understand the elements of the 30,000 foot CX view
    17:11
  • Exercise 1.1: Discover your personal why in CX
    01:31
  • Exercise 1.2: Determine your current company situation with a CX assessment
    00:49
  • The CX from a 30,000 foot view quiz
    3 questions

  • Lesson 2.1: Why setting your CX goals creates focus & impact
    06:25
  • Lesson 2.2: How to set practical CX goals within your business context
    09:43
  • Exercise 2.1: Determine how your company is doing
    03:52
  • Exercise 2.2: Getting clarity around what you want to achieve with CX
    04:55
  • Connecting the dots
    3 questions

  • Lesson 3.1: Where do you focus in setting your CX priorities?
    03:25
  • Lesson 3.2: How to set the right priorities for your CX activities
    04:46
  • Exercise 3.1: List and prioritize your CX activities
    04:49
  • Setting your priorities
    3 questions

  • Wrap-up: Congratulations and identifying valuable lessons learned
    04:42

Instructor

Jeroen van Deurzen
Co-founder at The Experience Professionals
Jeroen van Deurzen
  • 3.8 Instructor Rating
  • 13 Reviews
  • 958 Students
  • 1 Course

I am co-founder & partner of The Experience Professionals, founded in 2018, based on the firm belief that growing your business is done by creating and keeping happy customers and employees. We do this by using CX knowledge and data driven customer feedback platform technology to enable everybody in the company to make a customer impact every day. We democratize customer feedback and data.

Previously I sequentially performed in project management, line management and program management functions, all strongly customer focused.

Over the years I have gained knowledge of the banking industry, back office customer processes and customer experience.

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