
Explore the Six Sigma green belt certification, exam structure, and course layout. Learn about the overview, define, measure, analyse, improve, and control phases, with open-book rules and tips.
Define phase of Six Sigma Green Belt guides project identification and selection, builds a living business case with executive sponsor, and establishes KPIs, cost-benefit analysis, and critical metrics.
Identify how to map and analyze processes in the define phase, distinguishing value-added from non-value-added steps, and create as-is and to-be maps, then benchmark for improvement.
Map processes with the site park model, identify supplier inputs, process outputs, and customers; define measures and the voice of the customer to drive project selection and stakeholder alignment.
Learn the path to becoming a Green Six Sigma Belt in this course from Vision Training Systems. In this course, learners will examine how to analyze process components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback. The next step after the Green Belt will be the Six Sigma Black Belt.
A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, if the process is right, the results will take care of themselves. By Six Sigma standards, a right process is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs.
A thorough analysis of the existing business processes and the products and services they churn out is the first step in Six Sigma projects. You need to listen to the voice of the customer to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals and customer deliverables.