SHRM-CP HR PRACTICE EXAMS WITH EXPLANATION - 2020
- 4 Practice Tests
- Full lifetime access
- Access on mobile
Get your team access to 4,000+ top Udemy courses anytime, anywhere.Try Udemy for Business
- HR COMPETENCIES
HR COMPETENCIES QUESTIONS
Once the new policy goes into effect, many employees are upset with the HR manager and develop a negative attitude toward HR. What should the HR manager do to develop and maintain mutual trust and respect with employees?
A. Walk around the plant to talk to employees and get to know them better.
B. Meet with the corporate HR director to identify a legally acceptable activity to replace the lottery.
C. Organize a company-sponsored picnic for all employees and their families.
D. Organize one-on-one interviews with employees to discuss what the HR manager can do better.
A is correct. Building trust is critical to the success of the HR function. Given the recent changes spearheaded by the HR manager, it is even more important to focus on the relationship with the employee population, as it has most likely been impacted by the policy change. The most effective way to determine the level of impact and work toward changing perceptions is to have face-to-face interactions with the employee population.
B is incorrect, as providing an alternative to the lottery attempts to win a popularity contest versus developing the relationship.
C is incorrect, as HR is then seen as a party planner, and this action is not a step to developing the relationship with employees.
D is incorrect. Given this recent policy change spearheaded by the HR manager, this would not be the best point in time to obtain objective feedback and would most likely result in more emotionally charged feedback, further eroding a positive relationship.
- prep exam SHRM-CP