Practice Tests updated based on SPRING '21 Release
These exams are designed to give you an idea of what to expect in the actual certification test.
Successful completion of the Salesforce Certified Field Service Lightning certification exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service Lightning community.
The objective of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants, partners and administrators on their ability to deploy Field Service Lightning to an organization.
The Salesforce Certified Field Service Lightning Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Field Service Lightning.
A Salesforce Certified Field Service Lightning Consultant designs and deploys solutions that support customer business processes and requirements using the Field Service Lightning product, managed package, and Field Service Lightning Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model.
The Salesforce Certified Field Service Lightning Consultant candidate has the experience, skills, knowledge, and abilities outlined below:
Understand the field service lifecycle
Differentiate the Salesforce product lines (Service Cloud, Mobile, Platform, Sales Cloud, Field Service Lightning, Communities, Knowledge)
Build Field Service Lightning solutions that are scalable and maintainable:
Scheduling and optimization
Work Order and Service Appointments lifecycle management
Contracts, entitlements, and warranties
Mobility (mobile flow use cases)
A candidate for this exam will likely need assistance with:
A candidate for this exam is not expected to know or do the following:
Integration with third-party systems
Custom code such as Apex, Lightning Web Components
Mobile deployment (MDM device strategy)
The Salesforce Field Service Lightning Consultant exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Field Service Lightning solutions and have demonstrated the application of each of the features/functions below.
Managing Resources: 16%
Managing Work Orders: 23%
Managing Scheduling and Optimization: 28%
Configuring Mobility: 10%
Managing Inventory: 8%
Managing Assets: 5%
Configuring Maintenance Plans: 5%
Permissions and Sharing: 5%
Please use these exams to supplement your Salesforce Certification Study! Always check out relevant trail on Trailhead to increase your chances to ace the certification test.