ServiceNow Certified Administration For Beginners
What you'll learn
- Perform core configuration tasks
- Work with User Interface (UI) policies, data policies, UI actions, business rules
- Manage data with tables, the configuration management database (CMDB), import sets and update sets
- Create workflow activities
- Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
- Add users, groups and roles
- Control system access and data security
- Knowledge base and service catalog
Requirements
- Successful candidates for certification should have industry experience with database concepts and system management
- Some knowledge of IT Help Desk processes and the incident, problem and change workflows is also helpful.
- Three to six months of experience using and maintaining an instance in ServiceNow is recommended
- Fast Internet Connection
- Tech Savvy
Description
Welcome to Service Now Certified Administration For Beginners. Enterprise cloud computing at its best
[Course Updated]
How to request the latest Washington DC® release of Service Now instance (Lecture4)
The Now Platform Washington DC® release upgrade kit is here. (Lecture 3)
Course Description
This course is designed for individuals who are new to the ServiceNow platform and is a valuable course covering the core fundamentals. This course will provide hand-on approach and various implementations and system administration functions are demonstrated in their own instance. Moreover, you will learn the how to perform fundamental administration and configuration tasks. Specifically, the following topics are demonstrated:
After taking this course, a successful student can:
Create new applications and new modules to establish an information hierarchy
Manage users, groups, and roles
Personalize and create forms and fields for the various roles and groups to target company requirements
Define Service Level Agreements (SLAs), notifications, and reports
Interact with the ServiceNow Knowledge Base for company use
Implement Application Security by using high security settings and access controls
Populate the Configuration Management Database (CMDB) by defining Configuration Items (CIs) for company use
Move data in and out of an instance using update sets, import sets, and transform maps
Build Service Catalog items and variables, and apply workflows
The course features a practical approach with hands-on tasks along with providing several key resources relevant for the exam. You do need to brush up on the theory part as this course mainly focuses on hand-on demonstration of concepts.
Who Should Attend
This course is designed for beginners with 0‑3 months of experience into a new deployment.
Exam Prerequisites
This exam does not have any specific requirements such as familiarity with programming languages such as JavaScript or C++. Successful candidates for this certification should have industry experience with database concepts and system management. Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful. Three to six months of experience using and maintaining an instance in Service Now is recommended.
Exam Structure
The exam consists of 60 questions delivered in a 90-minute period. The following table shows the
knowledge domains measured by this exam and the percentage of questions represented in
each domain.
Learning Domain - Percent of Exam
1 Describe and Use the System Information Architecture 25%
2 Administer Users and Define Application Security 15%
3 Monitor, Communicate, and Report on Activity 15%
4 Implement Self-Service and Automation 30%
5 Configure and Maintain Service Now through Update Sets and Upgrades 15%
Total 100
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Get started today and join thousands of our happy students, many of whom have changed careers, created second incomes or added critical new skills to their tool kits. Our students have become successful web developers and are earning six figure salaries. Some are freelancing and earning even more with high scaled projects.
Ready to open new doors and become a smart, in-demand ServiceNow platform? You do need to put effort though Enterprise Cloud Computing at its best when you work with the ServiceNow Certified Administration For Beginners course, and is a great skill to add to your existing expertise or if you are a beginner.
See you in class
Syed Raza, Team ClayDesk, and co-instructors
Who this course is for:
- This course is designed for system administrators who are new to the ServiceNow ecosystem
- Anyone who wants to learn enterprise cloud computing platform (service now)
Instructors
- 4.2 Instructor Rating
- 23,362 Reviews
- 329,539 Students
- 46 Courses
Hello, My name is Syed Ali and technology is my passion. I love learning new things everyday and more than that I love to teach what I learn, to students just like me who are motivated to learn. On Udemy, my goal is to help you easily achieve your goals and objectives and obviously learn new skills which are an important aspect in building your career.
"As an instructor on Udemy for Business, you are a thought leader revolutionizing the way employees learn and helping them stay competitive. Your courses are in the top 3% of all Udemy courses and have been selected to be part of the business content collection because of their caliber and relevance." - Darren Shimkus (President of Udemy for Business)
As 4x AWS Certified, I enjoy working with cloud technologies, and proficient with Java and Python, along with Google cloud platform, Kubernetes, Docker, ML, and AI.
If you enroll in any of my courses, of course you will be my #1 priority and I will try to answer any queries that you have as soon as possible. You can also send me a message and I will be glad to spend some time learning with you. :-)
My courses will help you gain real world skills and knowledge and change your life today.
Thank you for showing interest and enrolling in my courses and if you haven't yet, I will be really happy to see you in one of my lectures. So why wait? Preview my courses and enroll now in any of them which interests you the most.
Let's start learning new skills today.
Best Regards and Happy Learning,
Ali Bokhari
- 4.2 Instructor Rating
- 27,484 Reviews
- 446,167 Students
- 77 Courses
"You’re big on Udemy. Top 10% most engaging instructors BIG. Which means students can’t get enough of your courses. That kind of impact means you’re the reason students start new careers, get promotions, or try something new that brightens their day. Your success is well deserved" Frank Visciano - VP, Marketplace Content, The Udemy Team
Hello, my name is Syed Raza and I am passionate about teaching valuable skills to students who are motivated to learn! My goal is to help you easily achieve your goals and objectives, whether that means enhancing your existing skill set, gain productivity at workplace, differentiate yourself, learning the new technological skills that are required to improve your career.
Over the last 20 years, I have acquired valuable skill sand experience that allow me to provide you with great learning experience. I have numerous technical IT and developer certifications (AWS, MCSE+I, MCT, CCNA—including a PhD which enable me to teach a variety of powerful courses, from IT to Project Management.
Providing technical and training solutions using AWS, Azure, Google Cloud, Red Hat OpenShift, Python, Java, JavaScript, React JS, GCP, Kubernetes, Jenkins, Ansible, and Docker
AWS Certified Solutions Architect, DevOps Engineer building AWS pipelines using CodeStar and CodeCommitt
Working knowledge of TensorFlow, Pytorch, Keras, Convolutional networks, and data science concepts
Of course, as my student, you are my #1 priority. All of my courses are designed to cater to ensure wide variety of audience. For example, if something remains unclear to you, or you need help understanding anything within my course, just send me a message and I will be happy to spend some one-on-one time with you in order to clarify and provide answers to your questions. This is to ensure you learn better and retain the knowledge. My courses will help you gain real world skills and knowledge and change your life today.
Thank you for your interest in my courses, and in me as an instructor. I look forward to seeing you in one of my lectures very soon.
Best Regards,
Syed
Mission ClayDesk- ClayDesk E-Campus is dedicated to provide superior e-learning services worldwide.
- 4.2 Instructor Rating
- 26,756 Reviews
- 423,416 Students
- 64 Courses
Welcome to the Knowledge factory by ClayDesk. My name is Syed Raza, and as the CEO of ClayDesk, I am delighted to provide learning solution to my students. My fellow co-instructors play an important part in building these courses to ensure quality and latest trends in learning - I encourage you to browse through our courses and enroll.
1) We teach with passion and purpose! Every course is delivered with our students in mind. Teaching a combined student population of over 1+ Million happy students worldwide.
2) Our courses will help you gain real world skills and knowledge and change your life today!
3) Our dedication to the teaching profession and teaching online. Udemy has named our instructors as one of its top instructors.
ClayDesk creates and distributes high quality technology training content. Our certified team of industry professionals have been training manpower for more than a decade. We aim to teach technology the way it is used in industry and professional world. We have professional team of trainers for technologies ranging from Mobility, Web to Enterprise and Database and Server Administration.
Mission Statement- ClayDesk e-learning is dedicated to provide superior e-learning and outsourcing services worldwide.