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All You Need to Know About ServiceNow Upgrade
Rating: 4.7 out of 5(12 ratings)
107 students

All You Need to Know About ServiceNow Upgrade

A course about Upgrades in ServiceNow. Helps in planning and taking correct steps during Upgrade
Created byRevanth Sodavaram Muni
Last updated 12/2023
English

What you'll learn

  • Complete understanding of the Upgrade Process in ServiceNow
  • Know the Release cycle of ServiceNow and the names of the versions
  • Know the useful links for the Upgrade - Release Notes and Upgrade Planning Checklist
  • Understand the Upgrade Planning Checklist in detail
  • Request instances Clone
  • Understand Data Preservers and Excludes Table in the Cloning process
  • Understand why we see Skipped Logs
  • Actioning Skipped Logs

Explore related topics

Course content

4 sections • 26 lectures • 2h 0m total length

  • Course Introduction3:00
  • Walkthrough of Udemy2:52
  • Upgrades - THE WHY7:59

    Understand why upgrades matter in ServiceNow through a two-instance example, showing how update sets and a new field requester location move changes between instances and enable global deployment.

  • Release Cycle and Version History - THE WHEN2:25
  • Useful Links4:15

    Explore essential ServiceNow upgrade resources, including docs, developer, and community sites, plus upgrade checklist and release notes for Vancouver, pre- and post-upgrade tasks, and planning.

  • Get PDI2:10

    Learn how to obtain a personal developer instance (PDI) from the ServiceNow developer portal, choosing start building or request instance, and access it via embedded login links.

  • Basics of ServiceNow UI12:49

    Master the basics of the ServiceNow UI navigation: banner, center content, and left navigation, with pins, profile and preferences, impersonation, global search, update sets, and modules.

Requirements

  • Must know the basics of ServiceNow, like navigating to different pages in ServiceNow
  • Having the Admin knowledge is very beneficial but not mandatory if you are just looking to know the upgrade process

Description

This is an Intermediate level training course for ServiceNow. With a duration of about 2 hours, split into 4 sections, the course covers the topics related to Upgrades

For the instructions in this training course, the latest Vancouver Version is used and the whole training will be in the latest Next Experience UI

We cover the key topics related to Upgrades -

  • Why do we need to upgrade?

  • Release cycles in ServiceNow

  • Different versions so far released

  • How do you raise an Upgrade request

  • Steps to follow while upgrading - Upgrade Planning Checklist

  • Know how to go through the release notes

  • What is a clone and how to raise a Clone request

  • What are Data Preservers and Excludes table list

  • What are Skipped Logs and how to action them

  • Steps to minimize the skipped logs

This course is a short, crisp, and full-of-content course regarding the upgrade. Feel free to post your question in the Q&A section and I will respond as early as possible.

Finally, I would like to inform you that this course will be in continuous improvement. So, if you have any suggestions to add more content related to ServiceNow upgrades. I will be happy to add them.

I recommend that the student has basic knowledge of Administration, especially navigating through the system and also the basics about why we use ServiceNow.


Who this course is for:

  • ServiceNow Administrators how want to know their activities during the upgrade - Actioning Skipped logs and Requesting Clones
  • Business Analysts how want information about upgrades so that they can take knowledgeable decisions for upgrades
  • Any person how wants to get high-level knowledge about ServiceNow Upgrades

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