ServiceNow System Administrator (CSA) Practice Tests - 2025

About the ServiceNow Certified System Administrator (CSA) Exam

The ServiceNow Certified System Administrator exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system.

Successfully passing the Certification exam also establishes a set of skills necessary to continue on additional ServiceNow Certification paths. It is a prerequisite for advanced courses.

The practice exams cover the following areas of ServiceNow:

1. Platform Overview and Navigation - (7%)

• ServiceNow Platform overview

• Platform capabilities and services

• The ServiceNow Instance

• Next Experience Unified Navigation

2. Instance Configuration - (11%)

• Installing applications and plugins

• Personalizing/customizing the instance

• Common user interfaces in the Platform

3. Configuring Applications for Collaboration - (20%)

• Lists, Filters, and Tags

• List and Form anatomy

• Form Configuration

• Form templates and saving options

• Advanced Form Configuration

• Task Management

• Visual Task Boards (VTBs)

• Visualizations, Dashboards, and Platform Analytics

• Notifications

4. Self Service & Automation - (20%)

• Knowledge Management

• Service Catalog

• Workflow Studio

• Virtual Agent

5. Database Management - (27%)

• Data Schema

• Application/Access Control

• Importing Data

• CMDB and CSDM

6. Data Migration and Integration (15%)

• UI Policies

• Business Rules

• System update sets

• Scripting in ServiceNow

If you're not 100% satisfied with the practice questions provided, you can request a full refund at any time.

Good luck!