ServiceNow System Administrator from 0 to Hero
What you'll learn
- ServiceNow basics and how it works
- User Interface
- How to create and manage an Application
- Manage Users and Groups
- Manage Forms
- Configure SLAs
- Manage Service Catalog
- Configure Dashboard and Widgets
- Manage Knowledge Base
- Roles and ACLs
- Fast internet connection
- Desire to learn
- Basic ITIL knowledge would help but is not mandatory
If you are curious to learn about the basics of ServiceNow or you are already working with the tool but need a refreshment, this is the course for you.
Why this one?
This course is complete, it has information about all the ServiceNow topics.
Duration is perfect - not too fast, not too boring.
Built from a real use case
Includes theory lectures and demonstrations for the same
Quizzes and assignments at the end of each section.
Engaging instructor (that's me) ready to answer your questions.
When to purchase this course?
You are starting your IT career
You need a refreshment.
You want to explore a new platform
Below are some of the positions within a business that can benefit from the ServiceNow platform. The software can be used to optimize these departments in a variety of ways.
Developer. App developers are charged with designing, developing, troubleshooting, and implementing mobile apps and web apps on a particular platform. A ServiceNow developer will manage architectural changes to the platform to make it more user-friendly.
DevOps. Employees who work with DevOps can use the platform to conduct detailed business analyses, connect development tools to be used for change management, and more. DevOps teams that use Agile can also simplify their team’s organization by syncing Agile items with ServiceNow.
Operations manager. IT operations managers can use ServiceNow to review infrastructure and apps on the cloud. It helps with service mapping, detecting issues with artificial intelligence for IT operations (AIOps), optimizing strategies, and minimizing risks.
Cloud-based security. ServiceNow brings together the data and processes shared among IT, security, and risk teams. Due to improved workflows, anyone working in IT security can quickly respond to security threats.
Human resources. HR teams can use ServiceNow to streamline work experiences for both remote and in-office teams. With it, they can manage documentation, employee relations, and fulfill requests, all in one place.
Customer service. ServiceNow can be used to improve customer engagement by solving issues quickly. It also boosts problem-solving capabilities by connecting teams of employees. The platform also has a feature called Predictive Intelligence, which uses machine learning to recommend solutions for customers and identify trends.
ServiceNow is rapidly growing and expanding its network, don't be left behind and start learning SNOW.
Another perk is that once you’ll be purchasing the course, you will have access to the Q&A forum or the direct messages. Make sure to drop me a message and let me know if the course helped and how did your interview go.
Who this course is for:
- New ServiceNow users
- ServiceNow Administrators
- ServiceNow Developers
- People who are looking for ServiceNow System Administrator Certification
Total experience of 6+ years in collaborating with stakeholders & vendors in various Banking, Telecom, Aviation, Oil & Gas, Retail, Pharmaceutical, Health Insurance, Automotive and Aerospace industries;
•4 years of working with the ITIL framework;
• Process design and implementation for all ITSM processes;
• Creating and delivering training content on a regular basis.
• ITIL Certified
• ServiceNow Certified