ServiceNow System Administrator from 0 to Hero

Develop a training management application in ServiceNow with a user portal, catalog items, automated ticket assignment via business rules and script includes, plus service level agreements and access controls.

Acquire and explore your ServiceNow instance, configure the user interface, and complete registration, email verification, and sign-in to access the New York build.

Configure the ServiceNow banner by changing the logo, editing the header text, and adjusting the banner color, then save and test with a quick quiz.

Learn how to obtain a ServiceNow instance, explore the user interface—including the banner, application navigator, and content frame—and configure the banner by changing the logo, color, and page header.

Drive application management in ServiceNow by exploring data in tables, designing forms and layouts, using related lists, views, and filters, then building the app and configuring access.

Configure related lists and views in ServiceNow to support major incidents. Create and attach child incidents to a parent and ensure their states update together.

Edit fields directly from the list view, customize columns via list configuration, and add a 'closed by' column, then use the right arrow and save to confirm changes.

Learn what an application is, its key components, and how Studio supports creating a training management application with tables, rules, workflows, and integrations.

Review the essential table backbone by creating and configuring tables, using lists and related lists, and applying filters. Prepare for managing users and groups in the next section.

Create a user account in the service now instance by navigating to users, clicking new, and entering user id, name, password with reset, email, time zone, and phone, then submit.

Assign the training order role to the training management support group, enabling inheritance for members and automatic disable when a user leaves.

Assign the training order role to the training management application so only group members can access its modules, then test access by impersonating users.

Explore how email notifications in service now notify end users about new incidents and state changes, and learn to identify and customize them for a training management application.

Define an inbound email action in ServiceNow by copying a predefined incident script and adapting it for a training order, then set the send tab to reply and test.

Learn how to create users and groups, assign roles to groups and applications, and configure email notifications and inbound email actions, along with forum activities within ServiceNow.

Learn to create a script include to automate repeated JavaScript logic, call client scripts from one place, and improve efficiency in ServiceNow catalog item management.

Learn how the service level agreement fits within service level management, OLAs, and underpinning contracts, defining responsibilities, targets, and escalation paths to monitor and report service quality to customers.

Configure a priority one ServiceNow SLA definition with a four-hour target for active tickets, including start and stop conditions, then test by creating a ticket and SLA task.

Learn how to create and configure an access control list in ServiceNow using a concrete use case, assign roles, and test permissions for create, read, update, and delete operations.

Explore access control lists, their components, and the evaluation process that grants or denies access, with a hands-on demo creating a table, user group, URL, and ACL.

Create a service catalog item named access to training management, add a variable to specify the required group, and configure a simple workflow with notification and approval steps.

Understand service catalog workflows, types, and utility. Create a workflow with workflow editor, practice with catalog categories, items, and variables, and finish the assignment before moving to reports and dashboards.

Create and customize a ServiceNow home page and dashboard, enhance visuals with widgets to add color, and develop and run a custom report.