All You Need to Know About ServiceNow Service Catalogs

Name: All You Need to Know About ServiceNow Service Catalogs
Rating: 4.8 (15 reviews)

Course for deeper understanding of ServiceNow Service Catalog Item development, including Order Guide & Record Producers

Created byRevanth Sodavaram Muni

Last updated 10/2024

English

What you'll learn

Deeper understanding of Service Catalogs in ServiceNow
Building of Service Catalogs
Develop Order Guides
Strong grip on Variables and Variable Sets
Creating Flows and Workflows
Develop Record Producers
Restrict access of Catalog items based on User Criteria
Understand different views - Native UI and Service Portal

Course content

4 sections • 15 lectures • 2h 42m total length

Introduction3:17
Learn the essentials of ServiceNow service catalogs, including catalog items, variables, variable sets, flows, and workflows, plus order guides and record producers for end-user requests.
Walkthrough of Udemy2:52
Navigate the Udemy interface and features, including the video player, course content on the right, playback speed options, captions and transcripts, and learning tools like notes, announcements, Q&A, and reminders.
Get PDI2:04
Learn to obtain a personal developer instance (PDI) from the ServiceNow portal, then either start building an available version or request Vancouver, Utah, Tokyo, or San Diego with auto-login links.
Basic Navigation in ServiceNow12:49
Discover basic navigation in ServiceNow, including the banner, center content area, and left menu. Learn how to use profile, preferences, themes, and notifications.

What are Service Catalogs1:51
Explore the basics of service catalogs, their definitions, and the ITIL service request process from the user’s perspective, including how requests are raised and fulfilled in ServiceNow.
Users Perspective9:32
Explore how a user submits a service catalog request in service now, triggering catalog tasks and workflows across procurement and field services, with ritms and a three-layer architecture.
Service Catalogs on Service Portal5:14
Learn how end users search for and submit service catalog items through the service portal or native ui, compare look and feel, and note the recommended Employee Service Center portal.

Section Introduction1:22
Explore catalog items as building blocks, create and test a catalog item with variables, reuse them via two types of variable sets, and automate with flows, workflows, and user criteria.
Catalog Items22:56
Explore how catalog items fit into service catalogs and categories, and learn to create and configure items with variables, pricing, portal settings, user interface policies, and client scripts.
Variable Sets (Single and Multirow)9:08
Learn how variable sets in ServiceNow reuse variables across catalog items by creating single row or multi-row sets, and attach them to multiple items for consistent user interface and data.
Flows and Workflows32:16
Explore how flows and workflows automate approvals and catalog tasks in ServiceNow service catalogs, including execution plans and catalog task creation.
User Criteria and Diagnostics9:06
Define and apply user criteria to control catalog item visibility in ServiceNow by attaching criteria to items, testing with diagnostics, and using impersonation to verify access.

Order Guide21:56
Discover how order guides group catalog items into a single request for a new hire, leverage a rule base to auto include items, and use cascade variables for multi-item checkout.
Record Producer21:51
Record producers create a record in a target table and act as intake forms within the service catalog, using field mappings, scripts, and generated data templates.
Recap5:58
Learn how service catalogs in ServiceNow organize requests, catalog items, and tasks, and how to use order guides and record producers to streamline onboarding processes.

Requirements

An idea about IT companies and Principles would be helpful but is not mandatory
Basics understanding of ServiceNow will be helpful

Description

This comprehensive course provides an in-depth exploration of ServiceNow Service Catalogs, empowering you to develop and manage catalog items effectively. Designed for both beginners and those looking to enhance their skills, this course covers essential functional concepts within ServiceNow.

Key Topics Include:

Functional Concepts of Service Catalogs: Gain a solid understanding of the purpose and functionality of Service Catalogs within the ServiceNow platform.
Catalog Item Building: Learn the step-by-step process of creating catalog items, including best practices for design and usability.
Variables and Variable Sets: Discover how to configure variables and variable sets to customize catalog items, ensuring they meet specific user needs.
Single-Row and Multi-Row Variable Sets: Understand how to create and manage single-row and multi-row variable sets to capture complex user input efficiently.
Flow and Workflow Design: Understand how to create and manage flows and workflows to automate processes and improve efficiency in service delivery.
User Criteria: Explore how to implement user criteria to control access to catalog items based on user roles and attributes, enhancing security and relevance.
Record Producers: Learn how to create record producers to enable users to submit requests that generate records in various tables, streamlining data entry.
Order Guides: Discover how to build order guides that simplify the process for users to request multiple related items in a single transaction.

By the end of this course, you will have a robust understanding of Service Catalog development in ServiceNow, equipping you with the skills to create efficient, user-friendly service offerings that enhance organizational workflows and improve user satisfaction. Whether you're looking to implement Service Catalogs in your organization or elevate your existing knowledge, this course provides the tools you need to succeed.

Who this course is for:

Those who wanted to get deeper understanding of Service Catalog development
Service Catalog Developers

All You Need to Know About ServiceNow Service Catalogs

What you'll learn

Explore related topics

Course content

Course Introduction4 lectures • 21min

Basics of Service Catalogs3 lectures • 17min

Catalog Item Definitions5 lectures • 1hr 15min

Order Guides and Record Producers3 lectures • 50min

Requirements

Description

Who this course is for: