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ServiceNow Service Catalogs – From Basics to Advanced
6 students
Created byNani Reddy
Last updated 11/2025
English

What you'll learn

  • Learn how to create and design Service Catalogs and Categories in ServiceNow.
  • Build and configure Catalog Items with variables, UI policies, and client scripts.
  • Manage record producers, order guides, and variable sets for real-time scenarios.
  • Automate catalog workflows and approvals to streamline request fulfillment.
  • Understand the relationship between Catalog Items, Tasks, and Request tables.
  • Implement real-time use cases and build a complete Service Catalog project.
  • pply best practices to optimize catalog performance and user experience.

Course content

1 section • 6 lectures • 3h 0m total length

  • Introduction to Service Catalogs in ServiceNow15:12

    In this session, students will learn what a Service Catalog is, its purpose, key components, and how it helps automate and manage IT service requests efficiently within ServiceNow.

  • Understanding the Request Management Process in Service Catalog35:45

    In this session, students will explore how the request management process works in ServiceNow, covering request creation, approval flow, fulfillment tasks, and end-to-end lifecycle tracking.

  • Creating a New Service Catalog in ServiceNow31:45

    In this session, students will learn how to create a new Service Catalog, define categories, add items, and structure catalogs to organize IT and business services effectively.

  • Order Guides and Record Producers in ServiceNow31:18

    In this session, students will learn how to create and configure Order Guides and Record Producers to simplify multi-item requests and automate record creation across different applications.

  • Building Workflows for Service Catalog Items21:13

    In this session, students will learn how to design and attach workflows to catalog items to automate approvals, task assignments, and fulfillment processes within the Service Catalog.

  • Advanced Workflows and Flow Designer Overview44:54

    In this session, students will explore advanced workflow concepts, conditions, and transitions, and gain an overview of Flow Designer to automate catalog item processes using modern, no-code flows.

  • Introduction to Service Catalogs in ServiceNow
  • Understanding the Request Management Process in Service Catalog
  • Creating a New Service Catalog in ServiceNow
  • Order Guides and Record Producers in ServiceNow
  • Building Workflows for Service Catalog Items in ServiceNow
  • Advanced Workflows and Flow Designer Overview in ServiceNow

Requirements

  • No prior ServiceNow experience is required — everything is explained from basics.
  • A laptop or desktop with a stable internet connection to access ServiceNow instance.
  • Curiosity to learn how Service Catalogs work in real-world ServiceNow projects.
  • Optional: Basic understanding of ITSM concepts will help, but not mandatory.

Description

Welcome to ServiceNow Service Catalogs – From Basics to Advanced, your complete hands-on guide to mastering one of the most essential features in the ServiceNow platform.

In this course, you’ll learn step-by-step how to design, build, and automate Service Catalogs used by top IT organizations. You’ll begin with the fundamentals — understanding Catalogs, Categories, and Items — and quickly progress to advanced topics like Record Producers, Order Guides, Variables, UI Policies, and Workflows.

Each section is designed with real-time use cases, making it easy for you to connect theory with practical implementation. You’ll not only learn the “how,” but also understand the “why” — enabling you to handle real-world projects confidently.

By the end of this course, you’ll be able to:

  • Create and configure Service Catalogs, Categories, and Catalog Items.

  • Design custom forms using Variables, Variable Sets, and UI Policies.

  • Implement Record Producers and Order Guides with dynamic behavior.

  • Automate fulfillment processes using Catalog Workflows and Flow Designer.

  • Troubleshoot common catalog issues and apply best practices used in MNCs.

This course is perfect for ServiceNow Admins, Developers, and IT professionals who want to enhance their Service Catalog skills or prepare for interviews with real-time examples.

Whether you are new to ServiceNow or want to level up your career, this course will help you go from beginner to advanced confidently, using a project-driven approach and clear explanations.

Join now and start building powerful, automated Service Catalogs in ServiceNow today!

Who this course is for:

  • Beginners who want to start learning ServiceNow Service Catalogs from scratch.
  • ServiceNow Admins and Developers aiming to master catalog configurations and workflows.
  • IT support professionals or manual testers who wish to move into ServiceNow roles.
  • College students or freshers preparing for ServiceNow job opportunities.
  • Professionals who want to build and automate service requests in ServiceNow using real examples.

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