All You Need to Know About REST Integration In ServiceNow

Explore how rest integration enables data transfer between ServiceNow and other systems, with unidirectional and bidirectional flows, using rest calls over http and the concept of representational state transfer.

Learn the five basic building blocks of a REST integration—endpoints, methods, authentication, content type, and content—and see how to send, receive, and manage data using JSON or XML.

Learn the end-to-end rest integration flow between ServiceNow and another system, including configuring the endpoint, http method (post, put, patch, get, delete), and json content, with authentication and response handling.

Explore the ServiceNow API landscape, comparing table API, import sets API, and scripted API, and learn when to use each for simple, moderate, or heavily customized integrations.

Set up two ServiceNow instances with distinct themes, then test table APIs and import set APIs using Postman to send REST calls to defined endpoints.

Demonstrates a simple REST integration between a ServiceNow instance and Postman, inserting a Hello World record and updating via JSON payloads using basic auth in under 30 seconds.

Explore ServiceNow's API explorer to learn table API endpoints and the get, post, put, patch, and delete methods, plus the building blocks of endpoint, authentication, content, and content type.

Create a user with the rest_service role for authenticating REST calls to a ServiceNow instance, then test by sending a rest call from Postman to create tickets.

Learn how to receive rest calls in ServiceNow by using Postman to create and update incidents, configure endpoints, authentication, and json payloads, and understand response codes and sys_id based updates.

Send rest calls from a ServiceNow instance by creating rest messages, configuring authentication and authorization, and testing through a two-instance setup using the table API and HTTP methods.

Learn how to send REST calls from ServiceNow using a POST method to create incidents on target instance, trigger via a business rule, and handle JSON content and responses.

Trigger REST calls from ServiceNow to update incidents, parse the response JSON to capture sys_id, and store it in the client ticket reference, using async best practices to avoid loops.

Learn how to implement REST integrations in ServiceNow using a script include to perform async PUT calls for updating incidents, with dynamic endpoints using client_sys_id and proper logging.

Explore how to configure a unidirectional rest integration between two ServiceNow instances, including sending rest calls, basic authentication, and two rest methods for create and update incidents.

Explore the import set API in ServiceNow to control and transform incoming data, compare it with the table API, and configure parsing and transform maps using post.

Set up a rest import workflow in ServiceNow by creating a staging table and transform maps, then post data to the import set api to create an incident.

Learn to test the import set api by creating records in a staging table, verifying automatic incident creation, configuring access roles, and interpreting the import set response (number and sys_id).

Trigger import set api rest calls from a ServiceNow instance by configuring rest messages and methods, including mapping u_short_description and u_description.

Configure and test ServiceNow import set APIs by creating staging fields, field maps, and coalescing sys_id, then trigger create and update flows using REST messages, script includes, and business rules.

Learn how REST integration with ServiceNow was completed using import set APIs, covering endpoint changes, response parsing, auth roles including import_transformer, and staging table mappings.

Discover scripted web services in ServiceNow, creating scripted rest APIs to receive and respond to rest calls with full control over data, authentication, and authorization.

Discover how scripted REST APIs in ServiceNow organize code under a parent REST service with multiple resources, each with specific HTTP methods, relative paths, base API id, and ACL protection.

Learn to build scripted APIs and resources in ServiceNow, process incoming payloads, and return structured responses, including creating incidents from short descriptions via rest calls.

describes bidirectional rest integration between two ServiceNow instances, syncing problem tickets, using import set API on one and table API on the other, with staging and transform maps.

Set up a two-instance rest integration in ServiceNow, enabling instance one to trigger create and update calls to instance two via the table API, with script includes and business rules.

Configure instance 2 to instance 1 REST integration with REST messages, staging table, and transform maps. Implement basic auth, script include, and business rules for create and update.

Test the bidirectional REST integration between two ServiceNow instances and troubleshoot authentication, authorization, and ACL issues. Review logs, transform maps, and role requirements to ensure reliable syncing.

Install a mid server in the internal network to access rest APIs. Log endpoints, request bodies, and headers; use internal values for choices and sys_ids for references.