All You Need to Know About REST Integration In ServiceNow

Name: All You Need to Know About REST Integration In ServiceNow
Rating: 4.6 (2655 reviews)

Uni-Directional and Bi-Directional REST Integration in Servicenow. Integration between two ServiceNow instances

Highest Rated

Created byRevanth Sodavaram Muni

Last updated 2/2025

English

What you'll learn

Get knowledge on configuring REST integration
Have Knowledge on ServiceNow platform to complete the integration between two ServiceNow instances
Integrate two ServiceNow instances
Send REST calls from ServiceNow
Receive REST calls and parse them using Import API

Course content

6 sections • 29 lectures • 5h 15m total length

Course Overview2:36
Explore the basics of REST integration in ServiceNow, including the table API, import set API, and scripted Web Services API, plus bidirectional integration and real-time debugging.

Introduction to REST3:27
Basic Building Blocks3:44
Integration Flow5:30
Learn the end-to-end rest integration flow between ServiceNow and another system, including configuring the endpoint, http method (post, put, patch, get, delete), and json content, with authentication and response handling.
ServiceNow APIs3:37
Explore the ServiceNow API landscape, comparing table API, import sets API, and scripted API, and learn when to use each for simple, moderate, or heavily customized integrations.
Systems used in this course2:55
Hello World in REST3:52

API Explorer6:18
Authentication2:20
Receive REST calls in ServiceNow9:44
Send REST calls from ServiceNow - POST - Part 112:28
Send REST calls from ServiceNow - POST - Part 219:32
Learn how to send REST calls from ServiceNow using a POST method to create incidents on target instance, trigger via a business rule, and handle JSON content and responses.
Send REST calls from ServiceNow - PUT - Part 116:41
Send REST calls from ServiceNow - PUT - Part 229:00
Learn how to implement REST integrations in ServiceNow using a script include to perform async PUT calls for updating incidents, with dynamic endpoints using client_sys_id and proper logging.
Recap4:11
Explore how to configure a unidirectional rest integration between two ServiceNow instances, including sending rest calls, basic authentication, and two rest methods for create and update incidents.

Introduction to Import API3:45
Explore the import set API in ServiceNow to control and transform incoming data, compare it with the table API, and configure parsing and transform maps using post.
Setup Import Set API7:23
Test the Import Set API9:13
Trigger Calls to Import API - Create22:09
Trigger Calls to Import API - Update15:01
Configure and test ServiceNow import set APIs by creating staging fields, field maps, and coalescing sys_id, then trigger create and update flows using REST messages, script includes, and business rules.
Recap3:34
Learn how REST integration with ServiceNow was completed using import set APIs, covering endpoint changes, response parsing, auth roles including import_transformer, and staging table mappings.

Introduction to Scripted Webservices3:51
Discover scripted web services in ServiceNow, creating scripted rest APIs to receive and respond to rest calls with full control over data, authentication, and authorization.
Scripted APIs and Resource7:19
Working with Scripted Resources10:15
Learn to build scripted APIs and resources in ServiceNow, process incoming payloads, and return structured responses, including creating incidents from short descriptions via rest calls.

Intro to the Bi-Directional Integration4:22
describes bidirectional rest integration between two ServiceNow instances, syncing problem tickets, using import set API on one and table API on the other, with staging and transform maps.
Setup Instance 1 to 2 Integration22:30
Setup Instance 2 to 1 Integration24:33
Configure instance 2 to instance 1 REST integration with REST messages, staging table, and transform maps. Implement basic auth, script include, and business rules for create and update.
Testing and Troubleshooting43:04
Pro Tips12:46

Requirements

An idea about IT companies and Principles would be helpful but is not mandatory
Basic scripting knowledge is very much helpful
Understanding of Integrations at High level

Description

This is an Intermediate level training course for ServiceNow. With a duration of more than 3 hours, split into 5 sections, the course covers the topics which are required for REST integration

For the instructions in this training course, latest Kingston Version is used and whole training will be in latest UI 16.

All topics starting from table creation to building a REST Messages and triggering them is covered in this course. An in-depth knowledge is provided at places wherever required.

After completing the course, you will be able to configure REST integrations between two systems fro the scratch, via Table API or import API.

Basic knowledge on scripting is recommended.

I highly recommend that the student has basic knowledge on Administration, especially table creation, Business rules, UI Actions, Import sets and Transform Maps.

Who this course is for:

People who are interested in working on integration projects
Developers who are looking for REST integration between ServiceNow and any other Webservices enabled system
ServiceNow admins whose project deals with REST integration - mainly focused on ServiceNow to ServiceNow REST integration

All You Need to Know About REST Integration In ServiceNow

What you'll learn

Explore related topics

Course content

Course Overview1 lecture • 3min

Basics of REST Integration6 lectures • 23min

Table API - Direct Webservices8 lectures • 1hr 40min

Import API6 lectures • 1hr 1min

Scripted REST APIs3 lectures • 21min

Bi-Directional Integration5 lectures • 1hr 47min

Requirements

Description

Who this course is for: