ServiceNow Rome Delta - Customer Service (CSM) (100%Pass)
ServiceNow Rome Delta Exam Specification defines the purpose, audience, testing options, exam content sources, test framework, and prerequisites to maintain a ServiceNow Certification credential via a Delta exam. Delta exams will be offered each release for all Mainline Certifications, including:
Certified System Administrator exam
Certified Application Developer exam
CAS – Performance Analytics exam
All Certified Implementation Specialist exams
Exam Purpose and Audience
The ServiceNow Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow Release, and how these interact with existing functionality.
The ServiceNow Delta exams are only available to currently certified individuals at the time of the release and must be passed within 90+ days of the release of the exam. For the Rome release, the Delta Exams will only be available from March 26 until June 24, 2021. Each Delta exam is a non-proctored, timed exam consisting of approximately (10) questions or less. Each Delta exam is designed to test on the specific topic area of the certification in three main areas:
New features and functionality
Updated or changed features and functionality
Delta Exam Source Materials Delta exam questions are based on the Rome Release Notes product documentation, and ServiceNow Store Release that describes the updates to products and features for this release. Review the specific documentation pages for each feature.
Additional Recommended Preparation Materials
In addition to the above, the following materials are recommended ways of gaining familiarity with the changes for this release:
The Rome Product Documentation Area for each application.
Community posts can be helpful as different ServiceNow users may have a different and valid viewpoint on the notable features of the release and may discuss changes to existing functionality.
Question Formats and Responses
• Multiple Choice (single answer):
For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.
• Multiple Select (select all that apply):
For each multiple select question on the exam, there are at least four possible responses. You should review the response options and select all responses that accurately answer the question. The question will state how many responses should be selected.
Who this course is for:
- Certified Implementation Specialist - Customer Service Management
I am a ServiceNow certified professional since the Geneva release, playing different roles from ServiceNow Senior Technical Consultant and project manager to product owner and platform process owner with extensive experience across multiple ServiceNow applications and modules, such as IT Service Management (ITSM), IT Business Management (ITBM), HR Service Delivery (HRSD), and Analytics, Intelligence and Reporting.