ServiceNow Performance Analytics: A Step by Step guide

Name: ServiceNow Performance Analytics: A Step by Step guide
Rating: 3.8 (67 reviews)

Learn to work on Performance Analytics in ServiceNow

Created byServiceNow Instructor

Last updated 6/2022

English

English [Auto],

What you'll learn

Performance Analytics in ServiceNOw
Charts and Dashboard
ServiceNow configuration and customization
Leveraging ServiceNow Performance Analytics Plugin

Course content

5 sections • 15 lectures • 2h 3m total length

Course Synopsis3:05
Explore performance analytics in ServiceNow with a step-by-step guide to activate the plugin, configure components, and build a performance analytics dashboard through hands-on exercises and quizzes.
What is Performance Analytics4:14
Discover performance analytics as the advanced version of reporting in ServiceNow, extracting data from tables and presenting it on dashboards with insights, trend comparisons, and thresholds.
Plugin for Performance Analytics8:13
Enable the performance analytics premium plugin to unlock creating indicators, breakdowns, and other data collections, and license production instances to access full components and dashboards on ServiceNow.
Components of Performance Analytics2:54
Discover the components of performance analytics, including indicator sources, data collectors, data sources, indicators, breakdown sources, and breakdowns, and how they drive data collections and dashboard visualizations.

Indicator Sources and Indicator21:06
Create an indicator source to filter ServiceNow records by a table and conditions, then link it to an automated indicator to display counts on the performance analytics dashboard.
Breakdown11:05
Create a breakdown and its breakdown source on the performance analytics dashboard, map it to the indicator via a breakdown mapping and indicator source, and analyze incidents by category.
Scheduled Data Collectors10:18
Configure scheduled data collectors in ServiceNow Performance Analytics to automatically collect data from indicators on a daily or monthly basis and validate results via job logs and analytics hub.
Understanding Analytics Hub10:01
Understand analytics hub to view indicators with category filters, time series, and score insights. Navigate from indicators or dashboards, publish indicators, and compare scores across time.
Configuring Performance Analytics Widgets11:50
Configure performance analytics widgets to display indicator data on the dashboard, selecting indicators, breakdowns, and visualization types like scorecard, columns, or doughnuts.
Creating Performance Analytics Dashboard9:35
Create a performance analytics dashboard via dashboard administration, add widgets (breakdown, score, and time series), and run data collection jobs to populate and visualize the metrics.

Formula Indicator19:28
Learn how to create and use formula indicators in ServiceNow performance analytics, deriving metrics from automated indicators, configuring formulas, contributing indicators, breakdowns, and dashboard integration.
Target3:47
Create and visualize targets to track gap between desired scores and indicators goals in analytics hub dashboard, choosing global or personal targets with a score, start date, and review date.
Threshold3:42
Describe thresholds that set the normal score range for indicators, distinguishing personal thresholds as light grid lines from global thresholds as dark grey dotted lines.

Requirements

Basic understanding of ServiceNow

Description

Hello! Welcome to The ServiceNow Performance Analytics Course, this course will help you to take your ServiceNow Analytics skills to next level.

We are excited to introduce you an opportunity to be a part of Analytics journey which is comprehensive and practical. This Course prepares you for The ServiceNow Analytics tasks.

This course will be instrumental in enhancing your existing knowledge in ServiceNow

This course covers:

What is Performance Analytics
Plugin for Performance Analytics
Components of Performance Analytics
Indicator Source
Creating Indicator Source
Breakdown Sources
Analytics Hub
Performance Analytics Dashboard
Adding Performance Analytics Dashboard Widgets
Components of Performance Analytics
Data Collectors

These are the required specialized skills recruiters are looking for before hiring a ServiceNow professional. Whether you are a ServiceNow Developer, ServiceNow Administrator or ServiceNow Analyst this course will help you become more confident in your job.

Also, assessments provided at the end of the course will help you to get an hands-on on all the topics listed above.

This course is easy to follow and step by step with practical and real life scenarios and you will be able to create amazing graphs, charts and dashboard which will be engaging for the audience.

We will continue to add more content with updates and latest releases.

Secure your future by gaining expertise in Performance Analytics and excel in your career

Who this course is for:

ServiceNow Students
ServiceNow Administrators
ServiceNow Developers

ServiceNow Performance Analytics: A Step by Step guide

What you'll learn

Explore related topics

Course content

Introduction4 lectures • 18min

Creating Performance Analytics Dashboard6 lectures • 1hr 14min

Miscellaneous3 lectures • 27min

Exercise1 lecture • 1min

Recap and Conclusion1 lecture • 3min

Requirements

Description

Who this course is for: