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ServiceNow Kickstart: Basic Skills for CMDB Administration

Name: ServiceNow Kickstart: Basic Skills for CMDB Administration
Rating: 4.2 (1785 reviews)

ServiceNow Training for basic ServiceNow Administration to support the configuration of the CMDB

Created byShivraj Vichare

Last updated 12/2019

English

What you'll learn

Understand the basic administration skills needed to support ServiceNow CMDB configurations
ServiceNow Interview Preparation
Administer ServiceNow
Refresh ServiceNow Skills
Get familiar with ServiceNow

Course content

10 sections • 24 lectures • 3h 31m total length

Course Introduction0:29

Logging in to ServiceNow2:28

This video briefly describes how to log in to ServiceNow. It details an expected URL structure and demonstrates what to expect after you log in.

Basic UI Features4:45

This video covers the essential UI features available after you login to ServiceNow. It details the use of various icons and provides tips thus making the interface more intuitive for first time users.

Form Basics5:01

This video explains the Forms UI and covers the essential UI features. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.

Form Advanced7:02

This video details the advanced features and administration for the Forms. It provides an overview of the form customization options and provides generic recommendations.

Form Dependent Fields4:04

This video demonstrates the ability to create dependent fields in a form so that changing a value in one field changes an associated value in another related field. Basic knowledge of Form Customizations is recommended as a prerequisite.

Form Fields Deep Dive12:38

This video details all the form field types available in ServiceNow and demonstrates their features by creating a sample form. It provides an overview allowing for an understanding of the functionality facilitating better design decisions.

Use Case: Incident Review Meeting11:44

This video demonstrates an example of how a form can be customized by consolidating data in different tables (Change, Incident, Problem, CMDB) allowing for a simplified process.

List View Basics7:27

This video explains the List View and covers the essential UI features available in the List View. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.

List View Advanced13:03

This video details the advanced features and administration for the List View. It provides an overview of the customization options available under System Properties and provides generic recommendations.

Reporting Basics10:02

This video explains the Reporting in ServiceNow and covers the essential UI features. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.

Reporting Advanced18:43

This video digs deeper into the exaustive list of report types supported in ServiceNow and demonstrates report creation, associating them with various KPIs, providing examples of how they can be used for various reporting requirements.

Report Administration9:51

This video details the advanced features and administration for Reporting in ServiceNow and navigates through the functionality of the Reports application.

Table Concepts and Administration13:21

This video covers concepts on how tables are defined in ServiceNow and how they relate to each other, providing an understanding of the functionality, facilitating better design decisions.

Creating Tables, Applications and Modules4:36

This video demonstrates the creation on Tables, Applications and Modules. It provides an overview allowing for an understanding of the functionality facilitating better design decisions.

Table Audit, Rotation and Extensions6:24

This video demonstrates the Audit Rotations and Extensions in ServiceNow. It navigates the UI detailing the concepts and functionality.

System Import Sets15:20

This video details the features and administration for the System Import Sets and navigates through the functionality of the System Import Sets application.
Transform Maps8:01

This video demonstrates Transform Maps by walking through an example which imports external data into ServiceNow and updates corresponding values based on a matching key.

System Schedulers6:39

This video details the features and administration for the System Scheduler and navigates through the functionality of the System Scheduler application.

Events7:41

This video covers the concepts of how Events are defined in ServiceNow and how they are administered. It provides an overview allowing for an understanding of the functionality facilitating better design decisions.

User Profile5:20

This video describes the features available for a specific user to customize their own profile. It details the ability of the users to configure their own devices, notification options and navigate through their personalization settings.

User Administration13:33

This video details concepts of User Administration including Groups and Roles. It demonstrates the working of Groups and Roles and navigates through the functionality of the User Administration application.

Knowledge Basics6:20

This video explains the Knowledge Base and covers the essential UI features available in the Knowledge Base. It details the use of various features in the UI and provides tips thus making the interface more intuitive for first time users.

Knowledge Base Administration17:21

This video details the advanced features and administration for the Knowledge Base and navigates through the functionality of the Knowledge Base application.

Requirements

Access to a ServiceNow Instance via ServiceNow Developer Portal

Description

Note: This course was created on the pre-Eureka UI of ServiceNow (THAT IS MORE THAN 10 YEARS AGO!) As a result, you will see differences in the UI as well as supporting resources, for what is captured in this course and what is currently available in ServiceNow. With the release of Fuji, the UI changes are even more apparent.

PLEASE consider the age of the content before you make a decision to purchase this course.

The reason I have still kept this course online is because, fundamentally, ServiceNow works the same way and its a simple course with no other distractions into anything else in ServiceNow. And because of this, I have received feedback that students still find it helpful.

However, (due to the change in the UI) you will still have to map the steps in the current ServiceNow UI and follow the course accordingly using your own free ServiceNow Instance via the ServiceNow Developer Portal!

IF YOU ARE LOOKING FOR A COURSE THAT ALIGNS WITH THE LATEST RELEASE OF SERVICENOW, THIS IS NOT THE COURSE FOR YOU.

This course is what you need to Kickstart your ServiceNow knowledge as it aligns with the ServiceNow Administration to support the configuration of the CMDB.

It includes a series of videos that cover various aspects of ServiceNow to get you going with the Basics of ServiceNow Administration and give you an overview of various aspects and features of ServiceNow.

Take this course to:

Understand the basic administration skills needed to support ServiceNow CMDB configurations
Prepare for your ServiceNow Interview
Administer ServiceNow
Refresh your SerivceNow Skills
Get familiar with ServiceNow

Who this course is for:

Organizations staffing ServiceNow Resources
Organizations enabling SeriviceNow Teams
ITIL Experts working on ServiceNow

ServiceNow Kickstart: Basic Skills for CMDB Administration

What you'll learn

Explore related topics

Course content

Introduction1 lecture • 1min

User Interface2 lectures • 7min

ServiceNow Forms5 lectures • 40min

ServiceNow List Views2 lectures • 21min

ServiceNow Reporting3 lectures • 39min

ServiceNow Tables3 lectures • 24min

ServiceNow Data Imports2 lectures • 23min

ServiceNow Schedulers and Events2 lectures • 14min

User Profile and Administration2 lectures • 19min

ServiceNow Knowledge Base2 lectures • 24min

Requirements

Description

Who this course is for: