ServiceNow Kickstart: Basic Skills for CMDB Administration
What you'll learn
- Understand the basic administration skills needed to support ServiceNow CMDB configurations
- ServiceNow Interview Preparation
- Administer ServiceNow
- Refresh ServiceNow Skills
- Get familiar with ServiceNow
Requirements
- Access to a ServiceNow Instance via ServiceNow Developer Portal
Description
Note: This course was created on the pre-Eureka UI of ServiceNow (THATS A LONG TIME AGO!) As a result, you will see differences in the UI as well as supporting resources, for what is captured in this course and what is currently available in ServiceNow. With the release of Fuji, the UI changes are more apparent.
However, fundamentally, ServiceNow works the same way. What that means is that it is intuitive to map the steps in the current ServiceNow UI and follow the course accordingly using your own free ServiceNow Instance via the ServiceNow Developer Portal!
IF YOU ARE LOOKING FOR A COURSE THAT ALIGNS WITH THE LATEST RELEASE OF SERVICENOW, THIS IS NOT THE COURSE FOR YOU.
This course is what you need to Kickstart your ServiceNow knowledge as it aligns with the ServiceNow Administration to support the configuration of the CMDB.
It includes a series of videos that cover various aspects of ServiceNow to get you going with the Basics of ServiceNow Administration and give you an overview of various aspects and features of ServiceNow.
Take this course to:
Understand the basic administration skills needed to support ServiceNow CMDB configurations
Prepare for your ServiceNow Interview
Administer ServiceNow
Refresh your SerivceNow Skills
Get familiar with ServiceNow
Who this course is for:
- Organizations staffing ServiceNow Resources
- Organizations enabling SeriviceNow Teams
- ITIL Experts working on ServiceNow
Course content
- Preview00:29
Instructor
![Shivraj Vichare](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.0 Instructor Rating
- 1,918 Reviews
- 17,058 Students
- 2 Courses
Currently at QuickNexus, Shivraj Vichare focuses exclusively on the CMDB in ServiceNow and has developed capability and expertise in building solutions to expand the capability of the ServiceNow Platform, leveraging the CMDB and ServiceNow Discovery.
Shivraj Vichare, using the ITIL (Information Technology Infrastructure Library) framework, has been working with ServiceNow since 2007 in various roles including System Administrator, Developer, Solution Lead, Delivery Lead, Client Engagement Manager and SME.
His experience started with ING as one of the first large scale transformational ServiceNow Implementations.
After ING, Shivraj consulted at Ernst & Young and Clearwire.
In 2012, Shivraj joined Accenture as a ServiceNow SME for two years.
Currently, he is a Managing Director at QuickNexus, focusing exclusively on the CMDB in ServiceNow.