Your cart is empty.
Keep shoppingServiceNow ITSM from 0 to Hero
12,768 students
ServiceNow ITSM from 0 to Hero
Master ITSM processes and ServiceNow with hands-on demos, real-world scenarios, and expert insights — Yokohama Release
Created byITLIFECLUB Learning
Last updated 4/2026
English
What you'll learn
- Understand the core ITSM processes such as Incident, Problem, Change, and Release Management
- Navigate the ServiceNow platform confidently using real examples and a Personal Developer Instance (PDI)
- Apply ITIL concepts in a practical way through hands-on assignments and real-world scenarios
- Create and manage ServiceNow records across ITSM modules, including SLAs, knowledge articles, and service requests
- Differentiate between Incident, Service Request, and Problem records and know when to use each
- Build foundational knowledge that supports future ServiceNow certifications or job readiness
Explore related topics
Course content
4 sections • 27 lectures • 3h 13m total length
Requirements
- No prior ServiceNow or ITSM experience is required – this course is beginner-friendly
- Motivation to learn and apply ServiceNow in real-world scenarios
- A stable internet connection
- A free ServiceNow Developer account (we’ll guide you step-by-step to create it)
Description
Looking to sharpen your ITSM skills and get hands-on experience with ServiceNow? This course is your complete guide to mastering IT Service Management processes with practical, real-life use cases.
Why take this course?
Comprehensive and Practical: You’ll learn not just the theory but also how to apply ITSM processes in ServiceNow with detailed walkthroughs demos.
Step-by-Step Learning: Every ITSM process is broken down into easy-to-follow sections—definition, key personas, use cases, process diagrams, and hands-on demonstrations.
Hands-On Approach: You’ll work in a free ServiceNow Personal Developer Instance (PDI) to reinforce what you learn with guided demonstrations.
Covers Essential ITSM Processes:
Incident Management
Major Incident Management
Service Request Management
Problem Management
Change Management
CMDB (Configuration Management Database)
Knowledge Management
Release Management
Who is this course for?
IT professionals looking to enhance their ITSM knowledge and ServiceNow skills.
Beginners eager to break into the world of IT Service Management.
Anyone transitioning to ServiceNow or preparing for a job in the ITSM space.
Professionals who want to refresh their knowledge and stay ahead of industry trends.
What makes this course different?
Clear, engaging explanations without unnecessary fluff.
Structured learning path designed to keep you engaged and progressing.
Practical insights and industry best practices to help you apply what you learn.
Direct instructor support through Q&A and private messages.
IT Service Management is evolving, and ServiceNow is at the forefront. Whether you're just starting out or looking to solidify your expertise, this course will give you the skills and confidence to work with ITSM processes effectively.
Are you ready to take your ITSM knowledge to the next level? Enroll today and start mastering ServiceNow’s ITSM processes!
Who this course is for:
- Aspiring ServiceNow Administrators and IT professionals new to ITSM
- Anyone who wants to understand how ITSM processes work in a real platform
- Beginners preparing for their first ServiceNow role or ServiceNow certifications
- Students or career changers looking to build practical skills in ServiceNow
- System administrators or support agents transitioning into ITSM roles
- Business Analysts
- Consultants