ITSM Zurich Delta Exam: ServiceNow IT Service Management

Latest update (April 2026): Updated all Zurich practice questions to align with the ServiceNow CIS-ITSM Delta exam.

Exam Purpose

Prepare for the 'ServiceNow Certified Implementation Specialist certification in IT Service Management (CIS-ITSM)' delta exam with the most comprehensive set of practice questions with detailed answer explanations, images, diagrams, screenshots, and reference links.

The CIS-ITSM exam certifies that you have the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.

Exam Preparation

Exam questions are based on the official ServiceNow Delta study guide and the ServiceNow release notes. This course should not be considered an official study or exam material and should only be used to practice for the Delta exam.

It also helps you familiarise yourself with the exam format and structure and practice your knowledge in a simulated exam environment.

Practice Test Focus

This course focuses on testing the specific topic area of the certification for the features and functionality that were first introduced or changed in each ServiceNow release.

• Test 1: Zurich Delta

• Test 2: Xanadu release

• Test 3: Washington DC release

• Test 4: Vancouver release

• Test 5: Utah release

• Test 6: Tokyo release

• Test 7: San Diego release

• Test 8: Rome release

• Test 9: Paris & Quebec releases

The course is regularly updated to align with the latest ServiceNow release and exam changes.

Exam Scope

1. Incident Management (25%)

2. Problem Management (15%)

3. Change Management (25%)

4. Service Portfolio Management (5%)

5. Service Catalogue and Request Management (25%)

6. Configuration Management Database (5%)

Question Formats and Responses

• Multiple Choice (single answer)

  For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.

• Multiple Select (select all that apply)

  For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses. Partial credit is not provided.

_____

Disclaimer: This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.