ServiceNow Intermediate Reporting

Learn to automate report distribution with scheduled reports in ServiceNow, selecting the report, recipients, and Excel delivery. Schedule daily runs and on-demand execution while ensuring email is enabled.

Explore how to build a multiple data set report in ServiceNow, combining incident and problem data with time series visualizations and monthly aggregation for the last 12 months.

Learn how to drill down in ServiceNow reports by creating a dashboard, converting a list to a bar chart, and exploring active incidents and detailed ticket lists.

Enable open drilldown information in a new window or tab in the reports properties, saving the setting to preserve the dashboard focus while drilling down to the list view.

Create cascading filters in a ServiceNow dashboard using interactive filters. Start with assignment group, then assigned to, linked to the incident table, and reset filters for accurate results.

Map incident active values to consistent colors in bar charts by creating chart colors for true and false, green and gray, across reports.

Explore how to use report ranges to bucket incident reassignment counts, creating two data groups—less than one and greater than one—for bar visualizations.

Explore function fields in ServiceNow and how they compute data for reports and lists. Use substring and concat to derive priority digits and combine ticket number with description.

Build a database view in ServiceNow to join the problem and incident tables, enabling dot-walk relationships and cross-table data in reports.