Exam Purpose

Prepare for the ServiceNow Certified Implementation Specialist exam in Hardware Asset Management (CIS-HAM) with the most comprehensive set of practice questions with detailed explained answers, all built in the latest Yokohama release!

The CIS-HAM exam certifies that you have the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the Hardware Asset Management application in ServiceNow.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.

Exam Scope

1. IT Asset Management Overview & Fundamentals (20%)

2. Data Integrity – Attributes and Data Sources (27%)

3. Practical Management of IT Assets (30%)

4. Operational Integration of IT Asset Management Processes (18%)

5. Financial Management of IT Assets (5%)

Exam Structure

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

• Multiple Choice (single answer)

  For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response most accurately answers the question.

• Multiple Select (select all that apply)

  For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

HAM Features Covered

• Hardware Assets

• Hardware Models

• Consumables

• Consumable Models

• Locations

• Stockrooms

• Contracts

• Stock Rules

• Dashboards

• Procurement

• Purchase Orders

• Asset Requests

• Transfer Orders

• Catalog Items

• Asset Depreciation

• Model Categories

• Manufacturers

• Vendors

HAM Pro Features Covered

• RMA

• Disposal Orders

• Asset Audits

• Hardware Asset Management Content Service

• Advanced Shipment Notifications (ASN)

• Loaner Asset Orders

• Inventory Stock Orders

• Hardware Asset Dashboard

• Hardware Asset Workspace

• Hardware Model Normalization

• Hardware Asset Refresh Order

• Asset Actions

• Zero Touch Refresh Flow

• Indoor Asset Mapping

• Asset Total Cost of Ownership (TCO)

• Asset Attestation