ServiceNow Fundamentals

This course is designed to give an overview of ServiceNow to those who know very little about ServiceNow and want get a bigger picture. The reason for getting a bigger picture can be many. You might be a student or a working professional exploring ServiceNow as a career option or you might be working on an integration of your product with ServiceNow or you might be an CXO exploring the capabilities of ServiceNow as a product for your organization.

This course is designed for everyone and there are no prerequisites. Following are the topics covered:

• Learn about ServiceNow in 2024

• Architecture of ServiceNow platform

• Typical deployment and development process

• ServiceNow applications

• ServiceNow datacenters, backup policy and security

• How to get your personal developer instance

• Walkthrough of ServiceNow user interface

Businesses looking to reduce cost—and drive growth—work with ServiceNow, the intelligent platform for digital transformation. ServiceNow is not a system of record—but rather a System of Action—a platform that sits atop organizations’ existing data and systems, preventing the need to rip and replace those existing systems. With simple, easy-to-use interfaces that empower employees and customers, the ability to purposefully orchestrate and automate tasks and processes across their enterprise—that also extends to their ecosystems—to drive efficiency and optimization, using customizable, low-code tools that allow organizations to quickly scale and adapt to any force, ServiceNow is the only intelligent platform that empowers organizations to grow the top line while protecting the bottom line. ServiceNow helps companies take a platform and digital-first approach that creates a better organizational posture for today and drives efficiency and growth for the future.