ServiceNow - Complete Application Development

Explore how the completed ServiceNow application exposes screens and modules, highlights the announcement request workflow, and demonstrates a data-driven, category-based approval process with read-only fields and UI actions.

Create and configure three custom tables in ServiceNow—enhancement request, enhancement task, and announcement workflow rules—defining fields, categories, references, and default values, then linking the category field to the rules.

Design forms for enhancement task, assignment, and announcement requests in ServiceNow by refining fields, adding key attributes, and implementing a top process flow with approvals and related links.

Learn to design a form by creating a 'request for approval' UI action in ServiceNow, trigger it when state is new, update the state, and disable approval options.

Override default values and hints in ServiceNow dictionaries to tailor forms like the announcement request, by configuring dictionary entries, changing default state values, and removing delete buttons for specific tables.

Examine and modify the system property glide.ui.reference.readonly.clickthrough using the sys_properties table in the navigator, and set its value to true to enable the desired behavior.

Explain how the system property glide.ui.reference.readonly.clickthrough toggles reference field behavior, showing or hiding linked records (user, group, parent) and their icons in a task and announcement view.

Explore how to create and configure UI policies in service now to enforce read-only and mandatory fields across assessment request and task forms, using state-based conditions and policy actions.

Capture the current date/time in the scratchpad via a business rule, and validate the form due date against it with a client script, blocking submission with an error if not.

Design and configure an application menu with modules and rules, including open and closed records, pending approvals, dynamic user-based lists, and role-based visibility to control access.

Create users, build groups, and assign roles and group members in ServiceNow. Review example groups and roles, such as approval user and producer, and understand workflow rules and licensing implications.

populate workflow rules table with sample data for software finance; define levels with approvals or tasks, sequence numbers by tens, and states such as under assessment and awaiting prioritization.

Design a high level workflow in a service now app by creating a new workflow, linking activities, and applying conditions, approvals, and tasks across levels.

Explore the ServiceNow workflow design, using scratchpad and glide records to drive approvals, tasks, and group-based assignments across levels one to seven, with state transitions toward final implementation.

Navigate the publishing workflow, verify changes move from checked out to published with visible announcements and approval steps, ensuring updates are published before the next session on approval.