** Note: The course is FULLY up to date as of MAY 2026 - Zurich/Australia Release

Prepare with confidence for the latest ServiceNow CIS-SAM certification exam with highly realistic mock tests that match the latest exam structure, concepts, and Software Asset Management scenarios.

This course includes 190+ carefully crafted practice questions based on the latest CIS-SAM exam trends, along with detailed explanations that reference official ServiceNow documentation, training materials, and developer resources to help you truly understand Software Asset Management concepts, not just memorize answers.

This should not be considered the official study or exam materials and should only be used to practice for the mainline exam. You should not expect all questions in this practice exam to be in the actual mainline exam.

Exam Scope

1. Software Asset Core Overview & Fundamentals: [14%]

- Software Asset Management Basics
- Process Architecture
- Application Introduction and Recommendation Practices

2. Data Integrity – Attributes and Sources for the Data [28%]
- Importing Data
- Software Discovery and Normalization
- Content Services

3. Practical Management of Software Compliance [30%]
- Products and Models
- License Metrics, Entitlements and Allocations
- Software Reconciliation

4. Operational Integration of Software Processes [13%]
- Contract and Change Management
- Service Catalog and Procurement
- Software Remediation

5. Extending SAM [15%]
- Software Model Lifecycle and Retirement
- Software Installation Optimization
- Reporting, Implementation, and Maintenance

Exam Structure

The exam consists of 60 questions is 90 minutes. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

• Multiple Choice (single answer)

• Multiple Select (select all that apply)

Whether you're preparing for your first CIS-SAM certification attempt or strengthening your real-world Software Asset Management knowledge, these mock exams are designed to help you pass faster and with greater confidence.

Start practicing today and take the next step toward becoming a certified ServiceNow Software Asset Management professional.