Total experience of 6+ years in collaborating with stakeholders & vendors in various Banking, Telecom, Aviation, Oil & Gas, Retail, Pharmaceutical, Health Insurance, Automotive and Aerospace industries;
•4 years of working with the ITIL framework;
• Process design and implementation for all ITSM processes;
• Creating and delivering training content on a regular basis.
• ITIL Certified
• ServiceNow Certified