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2021-02-01 07:43:46
30-Day Money-Back Guarantee
IT & Software IT Certification ServiceNow Certified Implementation Specialist - IT Service Management (ITSM)

ServiceNow CIS - IT Service Management

ServiceNow Certified Implementation Specialist - IT Service Management Practice Exam
New
Rating: 0.0 out of 50.0 (0 ratings)
2 students
Created by Catalin Popa
Last updated 2/2021
English
30-Day Money-Back Guarantee

Included in This Course

120 questions

  • Practice Test 160 questions
  • Practice Test 260 questions

Description

If you have decided to take on the ServiceNow CIS ‑ IT Service Management exam you should consider going through the course materials as it will significantly increase your chances to pass the exam.

This course is composed out of:

· 120 Multiple Choice Questions, Single Choice, True or False with detailed explanations for each answer.·

This course has been carefully designed so that it follows the real exam blueprint.

Exam Scope

Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.

The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.

Application Concepts

For each ITSM application, know the following:

Baseline Application Functionality

  • Basic and advanced features in baseline installation of the current release

  • Functionality and features added or changed in the current release

  • State model and default process flow

  • Basic and advanced operations performed by users and the system


  • Incident Management -  25%

  • Problem Management -  15%

  • Change and Release Management -  25%

  • Knowledge Management  - 5%

  • Request Fulfillment -  25%

  • Configuration Management Database -  5%

Total 100%

After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate.

Who this course is for:

  • ServiceNow System Administrators
  • ITSM Consultants
  • ServiceNow Implementers

Instructor

Catalin Popa
ITSM Senior Consultant
Catalin Popa
  • 4.2 Instructor Rating
  • 2,843 Reviews
  • 7,066 Students
  • 8 Courses

Total experience of 6+ years in collaborating with stakeholders & vendors in various Banking, Telecom, Aviation, Oil & Gas, Retail, Pharmaceutical, Health Insurance, Automotive and Aerospace industries;

•4 years of working with the ITIL framework;

• Process design and implementation for all ITSM processes;

• Creating and delivering training content on a regular basis.

• ITIL Certified

•  ServiceNow Certified


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