
ServiceNow CIS - IT Service Management
Included in This Course
- Practice Test 160 questions
- Practice Test 260 questions
Description
If you have decided to take on the ServiceNow CIS ‑ IT Service Management exam you should consider going through the course materials as it will significantly increase your chances to pass the exam.
This course is composed out of:
· 120 Multiple Choice Questions, Single Choice, True or False with detailed explanations for each answer.·
This course has been carefully designed so that it follows the real exam blueprint.
Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.
Application Concepts
For each ITSM application, know the following:
Baseline Application Functionality
Basic and advanced features in baseline installation of the current release
Functionality and features added or changed in the current release
State model and default process flow
Basic and advanced operations performed by users and the system
Incident Management - 25%
Problem Management - 15%
Change and Release Management - 25%
Knowledge Management - 5%
Request Fulfillment - 25%
Configuration Management Database - 5%
Total 100%
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate.
Who this course is for:
- ServiceNow System Administrators
- ITSM Consultants
- ServiceNow Implementers
Instructor
Total experience of 6+ years in collaborating with stakeholders & vendors in various Banking, Telecom, Aviation, Oil & Gas, Retail, Pharmaceutical, Health Insurance, Automotive and Aerospace industries;
•4 years of working with the ITIL framework;
• Process design and implementation for all ITSM processes;
• Creating and delivering training content on a regular basis.
• ITIL Certified
• ServiceNow Certified