ServiceNow CIS-HAM Hardware Asset Management

ServiceNow Certified Implementation Specialist - HAM

ServiceNow Certified Implementation Specialist - Hardware Asset Management

Are you ready to put your ServiceNow skills to the test? This hands-on assessment test on Udemy is designed to evaluate your proficiency in ServiceNow's various functionalities and features, specifically focusing on the Configuration Management Database (CMDB) and the ServiceNow Hardware Asset Management (HAM) module.

In this test, you'll be presented with real-world scenarios and tasks commonly encountered in ServiceNow implementations. You'll need to demonstrate your ability to configure and manage CMDB, track hardware assets, perform asset lifecycle management, and troubleshoot common issues within the ServiceNow platform.

Whether you're a seasoned ServiceNow professional looking to validate your expertise or someone eager to enhance their ServiceNow skills, this test will provide a comprehensive evaluation of your capabilities. Upon completion, you'll receive a detailed performance report highlighting your strengths and areas for improvement.

Prepare to dive into the world of ServiceNow and showcase your mastery of CMDB and HAM with this rigorous assessment test on Udemy. Enroll now and take the next step towards becoming a ServiceNow expert!

Also if you would like to know more about ServiceNow CIS HAM if you take these mock tests you will learn more about the product we highly recommend you to take and recycling.

In most part of question we always try to provide an explanation

ALL question is in English you can use Google Translator to support you in your own English by taking a Browser extension.

a litlle tip for you you don't memorize the question but yes you need to try to understand what, why the reason for the answer.

Introduction

The ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist – Hardware Asset Management (HAM) certification.

Exam Purpose

The ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow ITSM Asset Management and ServiceNow Hardware Asset Management (HAM) applications.

Exam Audience

The ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow HAM Certified Implementation Specialist.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Prerequisite ServiceNow Training

ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Hardware Asset Management (HAM) exam. The following ServiceNow training course(s) contain the underlying foundational knowledge needed for the exam.

• Welcome to ServiceNow

• ServiceNow Administration Fundamentals

• Get Started with Now Create

• ServiceNow Platform Implementation

• Hardware Asset Simulator

• Hardware Asset Management (HAM) Extras

• Common Service Data Model (CSDM) 3.0 Fundamentals

• Configuration Management Database (CMDB) Fundamentals
  
  

Required ServiceNow Training

ServiceNow requires completion of the following training course(s) and certification(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.

• Hardware Asset Management (HAM) Fundamentals

Upon completion of the Hardware Asset Management Fundamentals course, the candidate will be eligible to obtain or purchase a nontransferable voucher code to register for the Certified Implementation Specialist – Hardware Asset Management (HAM) exam.

Additional Recommended Resources

In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.

• Credentialing Program Guide – a resource to guide you through the entire certification process

Additional Recommended Experience

• Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances

• Participation in at least two ServiceNow deployment projects, specifically ITSM Asset Management and Hardware Asset Management (HAM)

• General familiarity with industry terminology, acronyms, and initialisms
  

Exam Scope

Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.

The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.

Number of Domains

Learning Domain

Percent of Exam

1

IT Asset Management Overview & Fundamentals

• IT Asset Management Basics

• Hardware Asset Lifecycle

• Application Introduction and Recommended Practices

• Implementing Hardware Asset Management in ServiceNow

20%

2

Data Integrity – Attributes and Data Sources

• Trustworthy Data Fundamentals

• Creating Trustworthy Data

• Hardware Discovery and Normalization

• HAM Hardware Model Normalization

27%

3

Practical Management of IT Assets

• Consumables

• Inventory and Stock

• Automating Asset Management Lifecycle

• Contract and Change Management

30%

4

Operational Integration of IT Asset Management Processes

• Reports and Dashboards

• Requests and Procurement

• Extending Asset Management

• Data Accuracy

18%

5

Financial Management of IT Assets

• Hardware Contract Financials

• IT Cost Management

5%

Total

100%

Exam Registration

ServiceNow partners with Kryterion using its Webassessor platform for exam registration. Our mainline exams are offered at Kryterion Test Centers or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.

To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.

For individuals with a disability or English as Second Language (ESL), ServiceNow does offer reasonable accommodation while taking the certification exam.

Exam Structure

Number of Items

The exam consists of 60 questions.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

Exam Result

The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Credentialing Program Guide.

Pass Result

A pass result indicates that the certification has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.

To maintain a ServiceNow Certification, you will need to pass delta exams and pay the annual Certification Maintenance Program (CMP) Fee.

Fail Result

A failed result indicates that the certification was not earned. The percent earned for each learning domain is shared. For the next exam attempt, focus on the learning domains with the lowest percentage scores.