ServiceNow CIS FSM

CIS- FSM Field Service Management

ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location‑based work tasks. FSM Implementation focuses specifically on FSM applications and related functionality, most of which may be configured during an implementation using a low‑code or no‑code approach. FSM Implementation provides practical skills to accelerate FSM implementations.

In this 2‑day interactive oficial ServiceNow course attendees gain the skills for the effective implementation of the ServiceNow Field Service Management application. This course is designed for Implementation Specialists responsible for set‑up and configuration of the Field Service Management application. A combination of lecture, group discussions, and lab work helps attendees develop skills to achieve the following:

• Examine and import foundational data

• Analyze and implement customer business requirements

• Use industry good practice for an FSM implementation

• Set‑up FSM configuration

• Configure Work Order Form and Mandatory Skills

• Create a Questionnaire and a Targeted Communication

• Create Advanced Maintenance Plans and Maintenance Schedules

• Configure Central Dispatch and Dynamic Scheduling

• Configure an Appointment Booking Service

• Configure Advanced Time Recording and Time Sheet Policy

• Configure Contextual Knowledge

• Discuss Mobile and Maps

• Discuss common FSM integrations scenarios and good practices

• Configure FSM Performance Analytics Dashboard

Prerequisites

• ServiceNow Fundamentals or Certified System Administrator (CSA)

• Field Service Management Fundamentals (trainning)

ServiceNow recommends that attendees have three to six months of hands on experience with the ServiceNow Platform and specifically involved in one or two Field Services implementation projects before attempting the Certification Exam.

Additional Resources In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.

Candidate Journey Guide – a resource to guide you through the entire certification process

Field Service Part Sourcing and Transfer Fundamentals

Planned Maintenance for Field Service

Field Service Contractor Management Essentials

Field Service Special Handling Notes • Field Service Management (FSM) Implementation Simulator

Additional Recommended Experience

• Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances

• Participation in at least one ServiceNow Field Service Management deployment project

• General familiarity with industry terminology, acronyms, and initialisms