ServiceNow CIS Event Management Practice Tests

The following pratice tests will prepare you for the Event Management module in ServiceNow. All the material in this practice tests have as base the trainings available in Now Learning, the documentation available, as well the trainer knowledge.

Exam Scope

Event Management Overview 13%

• IT Operations Management (ITOM) solution

• Define customer challenges

• Event Management key features and capabilities

• Graphical user interfaces (operator workspace, alert intelligence, dependency maps)

• Common Service Data Model (business, application, and technical services)

Architecture and Discovery 13%

• Discovery and MID server architecture

• Event Management architecture and CMDB

• The monitoring process

• Validate a MID server

Alerts and Tasks 30%

• Alert defined (alert record attributes, scheduled jobs

• Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)

• Alert grouping (correlation rules, alert aggregation)

• Alert Intelligence

• Alert impact profile (impact tree, impact rules, cluster example, SLAs)

Event Sources 10%

• Identify event sources

• Push vs. pull methods

• Use inbound actions

• Configure a monitoring connector

Exam structure

The exam consists of approximately (30) questions.

For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible

responses. The candidate taking the exam reviews the response options and selects the

one response most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible

responses. The question will state how many responses should be selected. The

candidate taking the exam reviews the response options and selects ALL responses that

accurately answer the question. Multiple-select questions have two or more correct

responses.