Pass ServiceNow CIS-EM Exam 2026 | 130+ Practice Tests

** Note: The course is FULLY up to date as of APRIL 2026

Welcome everyone! I'm here to help you prepare and pass the latest ServiceNow CIS-EM certification exam (Zurich/Australia 2026 Release).

These ServiceNow CIS-EM Mock Tests are crafted from the direct questions that are asked in the ServiceNow CIS-EM exams in April 2026 (updated monthly depending on CIS-EM changes) and also give you the explanations based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. So while you are looking at these practice exam solutions, it is recommended to check the above ServiceNow documentation to learn more about that topic and stay clear of the concepts of how to master the Event Management module.

This should not be considered the official study or exam materials and should only be used to practice for the mainline exam. You should not expect all questions in this practice exam to be in the actual mainline exam.

Exam Scope

Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.

The following table shows the learning domains, weightings, subtopics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.

1. Event Management Overview [13%]

• IT Operations Management (ITOM) solution

• Define customer challenges

• Event Management key features and capabilities

• Graphical user interfaces (operator workspace, alert intelligence, dependency maps)

• Common Service Data Model (business, application, and technical services)

2. Architecture and Discovery [13%]

• Discovery and MID server architecture

• Event Management architecture and CMDB

• The monitoring process

• Validate a MID server

3. Event Configuration and Use [34%]

• Event setup (event processing, event rules, event filter, event thresholds, operator workspace)

• Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices)

• Connectors (preconfigured, customized)

• Scripting (Regex, JavaScript, PowerShell)

4. Alerts and Tasks [30%]

• Alert defined (alert record attributes, scheduled jobs

• Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)

• Alert grouping (correlation rules, alert aggregation)

• Alert Intelligence

• Alert impact profile (impact tree, impact rules, cluster example, SLAs)

5. Event Sources [10%]

• Identify event sources

• Push vs. pull methods

• Use inbound actions

• Configure a monitoring connector

Exam Structure

Number of Items

• The exam consists of 30 questions/60 minutes

Multiple Choice (single answer)

• For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

Multiple Select (select all that apply)

• For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

For this course

These practice tests consist of more than 130 questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.